% of panel who think that the council and partners are doing well helping to reduce amount of household waste

% of panel who think that the council and partners are not doing well helping to reduce amount of household waste

% of panel who think that the council and partners are doing well helping to reduce carbon footprint

% of panel who think that the council and partners are not doing well helping to reduce carbon footprint

% of panel who think that the council and partners are doing well encouraging the use of low emission vehicles

% of panel who think that the council and partners are not doing well encouraging the use of low emission vehicles

% of the panel who speak positively about the council

% of the panel who speak negatively about the council

Number of Troubled Families On-Programme (New for 2016/17)

% of tenants satisfied with the way their landlord deals with repairs and maintenance generally

% of tenants dissatisfied with the way their landlord deals with repairs and maintenance generally

% of tenants who say car parking is not a problem in their neighbourhood

% of tenants who say car parking is a minor problem in their neighbourhood

% of tenants satisfied with the overall service provided by their landlord

Number of Complaints (All Stages) - Waste Services

Number of Complaints (Stage 1) - Waste Services

Number of Complaints (Stage 2) - Waste Services

Number of Complaints (Stage 3) - Waste Services

Tonnage land filled (inc commercial) - All CYC Vehicles

Tonnage recycled - All CYC Vehicles

Tonnage composted (green) - All CYC Vehicles

Tonnage commingled - All CYC Vehicles

% waste recycled - All CYC Vehicles

Tonnage commingled - All CYC Vehicles (Weekly Average)

% of web chats engaged within service level (20 seconds)