YFAS Emergency payments Budget (£)

YFAS Community payments (£) TOTAL - (YTD)

YFAS Community payments (£) Budget

YFAS CTS Discretionary (£) TOTAL - (YTD)

YFAS CTS Discretionary (£) Budget

YFAS Number of Food vouchers - (YTD) *This indicator is discontinued

Number of YFAS applications - Grand Total - (YTD)

Do it Online service requests (Data Unvalidated)

New user accounts created on Do it Online (Data Unvalidated)

Footfall in Customer Centre - % served within target wait time

Footfall in Customer Centre - Average wait time (Minutes)

Customer Centre Tickets issued - Parking

YCC Average Speed of answer - Operators

YCC Number of calls offered - Parking

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC % Calls Answered - TOTAL *This indicator has been discontinued

Benefits % calls answered in 20 seconds - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC & Benefits % Calls Answered - TOTAL

Street Lighting - Number of issues reported online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - % of cases raised online (Oracle CRM)

% of mothers smoking at time of delivery - (Rolling 12 Month)

Performance Indicators : Young People

Lakes and Ponds in York For further information about ponds and open spaces - see the City of York Council website *Please...