Data on York Open Data's performance

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...

Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...

Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...

Key Performance Indicators related to Transparency

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

New user accounts created on Do it Online (Data Unvalidated)

Do it Online service requests (Data Unvalidated)

% of web chats engaged within service level (20 seconds)

Number of Complaints (All Stages) - Waste Services

Room Occupancy

% of the panel who speak negatively about the council

% of the panel who speak positively about the council

% of panel who state it is not important that residents can influence decisions in their local area

% of panel who state it is important that residents can influence decisions in their local area

% of Talkabout panel who disagree that they can influence decisions in their local area

% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence decisions...

PDR Completion (%) - CYC - (Snapshot). City of York Council employees are given a Personal Development Review (PDR) each year in May. This measure shows what percentage of...

Voluntary Turnover (%) - CYC Total (Excluding Schools)

Voluntary Turnover (%) - CYC Total (Including Schools)