CFS01Overall Customer Centre Satisfaction (%) - CYC67.21 %Percentage2010/20112010-04-012011-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC72.32 %Percentage2010/2011_Oct2010-10-012010-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC73.84 %Percentage2010/2011_Q32010-10-012010-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC79.33 %Percentage2010/2011_Nov2010-11-012010-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC63.12 %Percentage2010/2011_Dec2010-12-012010-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.11 %Percentage2010/2011_Jan2011-01-012011-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC61.26 %Percentage2010/2011_Q42011-01-012011-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC61.29 %Percentage2010/2011_Feb2011-02-012011-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC64.41 %Percentage2010/2011_Mar2011-03-012011-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.85 %Percentage2011/20122011-04-012012-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC56.77 %Percentage2011/2012_Q12011-04-012011-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC60.48 %Percentage2011/2012_Apr2011-04-012011-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC53.70 %Percentage2011/2012_May2011-05-012011-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.32 %Percentage2011/2012_Jun2011-06-012011-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.07 %Percentage2011/2012_Q22011-07-012011-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC56.14 %Percentage2011/2012_Jul2011-07-012011-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC54.30 %Percentage2011/2012_Aug2011-08-012011-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.04 %Percentage2011/2012_Sep2011-09-012011-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.08 %Percentage2011/2012_Oct2011-10-012011-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.45 %Percentage2011/2012_Q32011-10-012011-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC58.46 %Percentage2011/2012_Nov2011-11-012011-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC50.12 %Percentage2011/2012_Dec2011-12-012011-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC56.42 %Percentage2011/2012_Q42012-01-012012-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC53.73 %Percentage2011/2012_Jan2012-01-012012-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC58.22 %Percentage2011/2012_Feb2012-02-012012-02-29Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.72 %Percentage2011/2012_Mar2012-03-012012-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.17 %Percentage2012/2013_Apr2012-04-012012-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC54.52 %Percentage2012/20132012-04-012013-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC56.41 %Percentage2012/2013_Q12012-04-012012-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.57 %Percentage2012/2013_May2012-05-012012-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC53.37 %Percentage2012/2013_Jun2012-06-012012-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC58.76 %Percentage2012/2013_Q22012-07-012012-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.70 %Percentage2012/2013_Jul2012-07-012012-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC60.11 %Percentage2012/2013_Aug2012-08-012012-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC58.31 %Percentage2012/2013_Sep2012-09-012012-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.20 %Percentage2012/2013_Q32012-10-012012-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC56.86 %Percentage2012/2013_Oct2012-10-012012-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC55.54 %Percentage2012/2013_Nov2012-11-012012-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC52.34 %Percentage2012/2013_Dec2012-12-012012-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC44.25 %Percentage2012/2013_Jan2013-01-012013-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC41.15 %Percentage2012/2013_Q42013-01-012013-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC39.97 %Percentage2012/2013_Feb2013-02-012013-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC35.49 %Percentage2012/2013_Mar2013-03-012013-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC40.21 %Percentage2013/2014_Q12013-04-012013-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC39.31 %Percentage2013/20142013-04-012014-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC41.61 %Percentage2013/2014_Apr2013-04-012013-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC37.21 %Percentage2013/2014_May2013-05-012013-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC41.75 %Percentage2013/2014_Jun2013-06-012013-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC36.61 %Percentage2013/2014_Q22013-07-012013-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC36.76 %Percentage2013/2014_Jul2013-07-012013-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC39.73 %Percentage2013/2014_Aug2013-08-012013-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC33.55 %Percentage2013/2014_Sep2013-09-012013-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC37.89 %Percentage2013/2014_Oct2013-10-012013-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC38.76 %Percentage2013/2014_Q32013-10-012013-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC40.08 %Percentage2013/2014_Nov2013-11-012013-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC38.52 %Percentage2013/2014_Dec2013-12-012013-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC42.76 %Percentage2013/2014_Jan2014-01-012014-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC41.60 %Percentage2013/2014_Q42014-01-012014-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC38.26 %Percentage2013/2014_Feb2014-02-012014-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC43.47 %Percentage2013/2014_Mar2014-03-012014-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC52.61 %Percentage2014/2015_Q12014-04-012014-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC58.15 %Percentage2014/20152014-04-012015-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC38.59 %Percentage2014/2015_Apr2014-04-012014-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC51.43 %Percentage2014/2015_May2014-05-012014-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC56.78 %Percentage2014/2015_Jun2014-06-012014-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC50.40 %Percentage2014/2015_Jul2014-07-012014-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.63 %Percentage2014/2015_Q22014-07-012014-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC66.30 %Percentage2014/2015_Aug2014-08-012014-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC54.83 %Percentage2014/2015_Sep2014-09-012014-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC66.10 %Percentage2014/2015_Oct2014-10-012014-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC67.93 %Percentage2014/2015_Q32014-10-012014-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC65.17 %Percentage2014/2015_Nov2014-11-012014-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.42 %Percentage2014/2015_Dec2014-12-012014-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC75.44 %Percentage2014/2015_Jan2015-01-012015-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC64.91 %Percentage2014/2015_Q42015-01-012015-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC71.85 %Percentage2014/2015_Feb2015-02-012015-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC57.79 %Percentage2014/2015_Mar2015-03-012015-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC53.68 %Percentage2015/2016_Q12015-04-012015-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC54.96 %Percentage2015/2016_Apr2015-04-012015-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC91.54 %Percentage2015/20162015-04-012016-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC51.03 %Percentage2015/2016_May2015-05-012015-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC80.95 %Percentage2015/2016_Jun2015-06-012015-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC80.55 %Percentage2015/2016_Q22015-07-012015-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC75.00 %Percentage2015/2016_Jul2015-07-012015-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC81.25 %Percentage2015/2016_Aug2015-08-012015-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC100.00 %Percentage2015/2016_Sep2015-09-012015-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC91.80 %Percentage2015/2016_Q32015-10-012015-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC91.19 %Percentage2015/2016_Oct2015-10-012015-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.53 %Percentage2015/2016_Nov2015-11-012015-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.54 %Percentage2015/2016_Dec2015-12-012015-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.27 %Percentage2015/2016_Jan2016-01-012016-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC91.81 %Percentage2015/2016_Q42016-01-012016-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.34 %Percentage2015/2016_Feb2016-02-012016-02-29Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC90.98 %Percentage2015/2016_Mar2016-03-012016-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.48 %Percentage2016/20172016-04-012017-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.26 %Percentage2016/2017_Q12016-04-012016-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.80 %Percentage2016/2017_Apr2016-04-012016-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC91.94 %Percentage2016/2017_May2016-05-012016-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.11 %Percentage2016/2017_Jun2016-06-012016-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.11 %Percentage2016/2017_Q22016-07-012016-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.42 %Percentage2016/2017_Jul2016-07-012016-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.94 %Percentage2016/2017_Aug2016-08-012016-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.88 %Percentage2016/2017_Sep2016-09-012016-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.01 %Percentage2016/2017_Q32016-10-012016-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC91.19 %Percentage2016/2017_Oct2016-10-012016-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.79 %Percentage2016/2017_Nov2016-11-012016-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.24 %Percentage2016/2017_Dec2016-12-012016-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.48 %Percentage2016/2017_Q42017-01-012017-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.06 %Percentage2016/2017_Jan2017-01-012017-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.36 %Percentage2016/2017_Feb2017-02-012017-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.09 %Percentage2016/2017_Mar2017-03-012017-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.40 %Percentage2017/2018_Apr2017-04-012017-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.13 %Percentage2017/20182017-04-012018-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.23 %Percentage2017/2018_Q12017-04-012017-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.70 %Percentage2017/2018_May2017-05-012017-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.64 %Percentage2017/2018_Jun2017-06-012017-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.51 %Percentage2017/2018_Q22017-07-012017-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.97 %Percentage2017/2018_Jul2017-07-012017-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.30 %Percentage2017/2018_Aug2017-08-012017-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.51 %Percentage2017/2018_Sep2017-09-012017-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.50 %Percentage2017/2018_Q32017-10-012017-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.45 %Percentage2017/2018_Oct2017-10-012017-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.70 %Percentage2017/2018_Nov2017-11-012017-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.26 %Percentage2017/2018_Dec2017-12-012017-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.63 %Percentage2017/2018_Q42018-01-012018-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.22 %Percentage2017/2018_Jan2018-01-012018-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.62 %Percentage2017/2018_Feb2018-02-012018-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.65 %Percentage2017/2018_Mar2018-03-012018-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.04 %Percentage2018/2019_Apr2018-04-012018-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.15 %Percentage2018/20192018-04-012019-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.16 %Percentage2018/2019_Q12018-04-012018-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.98 %Percentage2018/2019_May2018-05-012018-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.47 %Percentage2018/2019_Jun2018-06-012018-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYCNAPercentage2018/2019_Q22018-07-012018-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.23 %Percentage2018/2019_Jul2018-07-012018-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYCNAPercentage2018/2019_Aug2018-08-012018-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYCNAPercentage2018/2019_Sep2018-09-012018-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.33 %Percentage2018/2019_Q32018-10-012018-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC92.14 %Percentage2018/2019_Oct2018-10-012018-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.51 %Percentage2018/2019_Nov2018-11-012018-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.11 %Percentage2018/2019_Dec2018-12-012018-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC96.60 %Percentage2018/2019_Jan2019-01-012019-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC96.19 %Percentage2018/2019_Q42019-01-012019-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC96.13 %Percentage2018/2019_Feb2019-02-012019-02-28Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.96 %Percentage2018/2019_Mar2019-03-012019-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.72 %Percentage2019/2020_Apr2019-04-012019-04-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.73 %Percentage2019/20202019-04-012020-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.60 %Percentage2019/2020_Q12019-04-012019-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.54 %Percentage2019/2020_May2019-05-012019-05-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.64 %Percentage2019/2020_Jun2019-06-012019-06-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.47 %Percentage2019/2020_Jul2019-07-012019-07-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.55 %Percentage2019/2020_Q22019-07-012019-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.62 %Percentage2019/2020_Aug2019-08-012019-08-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC93.90 %Percentage2019/2020_Sep2019-09-012019-09-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.09 %Percentage2019/2020_Q32019-10-012019-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.36 %Percentage2019/2020_Oct2019-10-012019-10-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.55 %Percentage2019/2020_Nov2019-11-012019-11-30Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.91 %Percentage2019/2020_Dec2019-12-012019-12-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.73 %Percentage2019/2020_Q42020-01-012020-03-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.58 %Percentage2019/2020_Jan2020-01-012020-01-31Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC94.40 %Percentage2019/2020_Feb2020-02-012020-02-29Monthly CFS01Overall Customer Centre Satisfaction (%) - CYC95.31 %Percentage2019/2020_Mar2020-03-012020-03-31Monthly