{
  "fields": [{"id":"_id","type":"int"},{"id":"KpiId","type":"text"},{"id":"KpiName","type":"text"},{"id":"Value","type":"text"},{"id":"DataType","type":"text"},{"id":"Period","type":"text"},{"id":"StartDate","type":"text"},{"id":"EndDate","type":"text"},{"id":"CollectionFrequency","type":"text"}],
  "records": [
    [1,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","67.21 %","Percentage","2010/2011","2010-04-01","2011-03-31","Monthly"],
    [2,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","72.32 %","Percentage","2010/2011_Oct","2010-10-01","2010-10-31","Monthly"],
    [3,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","73.84 %","Percentage","2010/2011_Q3","2010-10-01","2010-12-31","Monthly"],
    [4,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","79.33 %","Percentage","2010/2011_Nov","2010-11-01","2010-11-30","Monthly"],
    [5,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","63.12 %","Percentage","2010/2011_Dec","2010-12-01","2010-12-31","Monthly"],
    [6,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.11 %","Percentage","2010/2011_Jan","2011-01-01","2011-01-31","Monthly"],
    [7,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","61.26 %","Percentage","2010/2011_Q4","2011-01-01","2011-03-31","Monthly"],
    [8,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","61.29 %","Percentage","2010/2011_Feb","2011-02-01","2011-02-28","Monthly"],
    [9,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","64.41 %","Percentage","2010/2011_Mar","2011-03-01","2011-03-31","Monthly"],
    [10,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.85 %","Percentage","2011/2012","2011-04-01","2012-03-31","Monthly"],
    [11,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","56.77 %","Percentage","2011/2012_Q1","2011-04-01","2011-06-30","Monthly"],
    [12,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","60.48 %","Percentage","2011/2012_Apr","2011-04-01","2011-04-30","Monthly"],
    [13,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","53.70 %","Percentage","2011/2012_May","2011-05-01","2011-05-31","Monthly"],
    [14,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.32 %","Percentage","2011/2012_Jun","2011-06-01","2011-06-30","Monthly"],
    [15,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.07 %","Percentage","2011/2012_Q2","2011-07-01","2011-09-30","Monthly"],
    [16,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","56.14 %","Percentage","2011/2012_Jul","2011-07-01","2011-07-31","Monthly"],
    [17,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","54.30 %","Percentage","2011/2012_Aug","2011-08-01","2011-08-31","Monthly"],
    [18,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.04 %","Percentage","2011/2012_Sep","2011-09-01","2011-09-30","Monthly"],
    [19,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.08 %","Percentage","2011/2012_Oct","2011-10-01","2011-10-31","Monthly"],
    [20,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.45 %","Percentage","2011/2012_Q3","2011-10-01","2011-12-31","Monthly"],
    [21,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","58.46 %","Percentage","2011/2012_Nov","2011-11-01","2011-11-30","Monthly"],
    [22,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","50.12 %","Percentage","2011/2012_Dec","2011-12-01","2011-12-31","Monthly"],
    [23,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","56.42 %","Percentage","2011/2012_Q4","2012-01-01","2012-03-31","Monthly"],
    [24,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","53.73 %","Percentage","2011/2012_Jan","2012-01-01","2012-01-31","Monthly"],
    [25,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","58.22 %","Percentage","2011/2012_Feb","2012-02-01","2012-02-29","Monthly"],
    [26,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.72 %","Percentage","2011/2012_Mar","2012-03-01","2012-03-31","Monthly"],
    [27,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.17 %","Percentage","2012/2013_Apr","2012-04-01","2012-04-30","Monthly"],
    [28,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","54.52 %","Percentage","2012/2013","2012-04-01","2013-03-31","Monthly"],
    [29,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","56.41 %","Percentage","2012/2013_Q1","2012-04-01","2012-06-30","Monthly"],
    [30,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.57 %","Percentage","2012/2013_May","2012-05-01","2012-05-31","Monthly"],
    [31,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","53.37 %","Percentage","2012/2013_Jun","2012-06-01","2012-06-30","Monthly"],
    [32,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","58.76 %","Percentage","2012/2013_Q2","2012-07-01","2012-09-30","Monthly"],
    [33,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.70 %","Percentage","2012/2013_Jul","2012-07-01","2012-07-31","Monthly"],
    [34,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","60.11 %","Percentage","2012/2013_Aug","2012-08-01","2012-08-31","Monthly"],
    [35,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","58.31 %","Percentage","2012/2013_Sep","2012-09-01","2012-09-30","Monthly"],
    [36,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.20 %","Percentage","2012/2013_Q3","2012-10-01","2012-12-31","Monthly"],
    [37,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","56.86 %","Percentage","2012/2013_Oct","2012-10-01","2012-10-31","Monthly"],
    [38,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","55.54 %","Percentage","2012/2013_Nov","2012-11-01","2012-11-30","Monthly"],
    [39,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","52.34 %","Percentage","2012/2013_Dec","2012-12-01","2012-12-31","Monthly"],
    [40,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","44.25 %","Percentage","2012/2013_Jan","2013-01-01","2013-01-31","Monthly"],
    [41,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","41.15 %","Percentage","2012/2013_Q4","2013-01-01","2013-03-31","Monthly"],
    [42,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","39.97 %","Percentage","2012/2013_Feb","2013-02-01","2013-02-28","Monthly"],
    [43,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","35.49 %","Percentage","2012/2013_Mar","2013-03-01","2013-03-31","Monthly"],
    [44,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","40.21 %","Percentage","2013/2014_Q1","2013-04-01","2013-06-30","Monthly"],
    [45,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","39.31 %","Percentage","2013/2014","2013-04-01","2014-03-31","Monthly"],
    [46,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","41.61 %","Percentage","2013/2014_Apr","2013-04-01","2013-04-30","Monthly"],
    [47,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","37.21 %","Percentage","2013/2014_May","2013-05-01","2013-05-31","Monthly"],
    [48,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","41.75 %","Percentage","2013/2014_Jun","2013-06-01","2013-06-30","Monthly"],
    [49,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","36.61 %","Percentage","2013/2014_Q2","2013-07-01","2013-09-30","Monthly"],
    [50,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","36.76 %","Percentage","2013/2014_Jul","2013-07-01","2013-07-31","Monthly"],
    [51,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","39.73 %","Percentage","2013/2014_Aug","2013-08-01","2013-08-31","Monthly"],
    [52,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","33.55 %","Percentage","2013/2014_Sep","2013-09-01","2013-09-30","Monthly"],
    [53,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","37.89 %","Percentage","2013/2014_Oct","2013-10-01","2013-10-31","Monthly"],
    [54,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","38.76 %","Percentage","2013/2014_Q3","2013-10-01","2013-12-31","Monthly"],
    [55,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","40.08 %","Percentage","2013/2014_Nov","2013-11-01","2013-11-30","Monthly"],
    [56,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","38.52 %","Percentage","2013/2014_Dec","2013-12-01","2013-12-31","Monthly"],
    [57,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","42.76 %","Percentage","2013/2014_Jan","2014-01-01","2014-01-31","Monthly"],
    [58,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","41.60 %","Percentage","2013/2014_Q4","2014-01-01","2014-03-31","Monthly"],
    [59,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","38.26 %","Percentage","2013/2014_Feb","2014-02-01","2014-02-28","Monthly"],
    [60,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","43.47 %","Percentage","2013/2014_Mar","2014-03-01","2014-03-31","Monthly"],
    [61,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","52.61 %","Percentage","2014/2015_Q1","2014-04-01","2014-06-30","Monthly"],
    [62,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","58.15 %","Percentage","2014/2015","2014-04-01","2015-03-31","Monthly"],
    [63,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","38.59 %","Percentage","2014/2015_Apr","2014-04-01","2014-04-30","Monthly"],
    [64,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","51.43 %","Percentage","2014/2015_May","2014-05-01","2014-05-31","Monthly"],
    [65,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","56.78 %","Percentage","2014/2015_Jun","2014-06-01","2014-06-30","Monthly"],
    [66,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","50.40 %","Percentage","2014/2015_Jul","2014-07-01","2014-07-31","Monthly"],
    [67,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.63 %","Percentage","2014/2015_Q2","2014-07-01","2014-09-30","Monthly"],
    [68,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","66.30 %","Percentage","2014/2015_Aug","2014-08-01","2014-08-31","Monthly"],
    [69,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","54.83 %","Percentage","2014/2015_Sep","2014-09-01","2014-09-30","Monthly"],
    [70,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","66.10 %","Percentage","2014/2015_Oct","2014-10-01","2014-10-31","Monthly"],
    [71,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","67.93 %","Percentage","2014/2015_Q3","2014-10-01","2014-12-31","Monthly"],
    [72,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","65.17 %","Percentage","2014/2015_Nov","2014-11-01","2014-11-30","Monthly"],
    [73,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.42 %","Percentage","2014/2015_Dec","2014-12-01","2014-12-31","Monthly"],
    [74,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","75.44 %","Percentage","2014/2015_Jan","2015-01-01","2015-01-31","Monthly"],
    [75,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","64.91 %","Percentage","2014/2015_Q4","2015-01-01","2015-03-31","Monthly"],
    [76,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","71.85 %","Percentage","2014/2015_Feb","2015-02-01","2015-02-28","Monthly"],
    [77,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","57.79 %","Percentage","2014/2015_Mar","2015-03-01","2015-03-31","Monthly"],
    [78,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","53.68 %","Percentage","2015/2016_Q1","2015-04-01","2015-06-30","Monthly"],
    [79,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","54.96 %","Percentage","2015/2016_Apr","2015-04-01","2015-04-30","Monthly"],
    [80,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","91.54 %","Percentage","2015/2016","2015-04-01","2016-03-31","Monthly"],
    [81,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","51.03 %","Percentage","2015/2016_May","2015-05-01","2015-05-31","Monthly"],
    [82,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","80.95 %","Percentage","2015/2016_Jun","2015-06-01","2015-06-30","Monthly"],
    [83,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","80.55 %","Percentage","2015/2016_Q2","2015-07-01","2015-09-30","Monthly"],
    [84,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","75.00 %","Percentage","2015/2016_Jul","2015-07-01","2015-07-31","Monthly"],
    [85,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","81.25 %","Percentage","2015/2016_Aug","2015-08-01","2015-08-31","Monthly"],
    [86,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","100.00 %","Percentage","2015/2016_Sep","2015-09-01","2015-09-30","Monthly"],
    [87,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","91.80 %","Percentage","2015/2016_Q3","2015-10-01","2015-12-31","Monthly"],
    [88,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","91.19 %","Percentage","2015/2016_Oct","2015-10-01","2015-10-31","Monthly"],
    [89,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.53 %","Percentage","2015/2016_Nov","2015-11-01","2015-11-30","Monthly"],
    [90,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.54 %","Percentage","2015/2016_Dec","2015-12-01","2015-12-31","Monthly"],
    [91,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.27 %","Percentage","2015/2016_Jan","2016-01-01","2016-01-31","Monthly"],
    [92,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","91.81 %","Percentage","2015/2016_Q4","2016-01-01","2016-03-31","Monthly"],
    [93,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.34 %","Percentage","2015/2016_Feb","2016-02-01","2016-02-29","Monthly"],
    [94,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","90.98 %","Percentage","2015/2016_Mar","2016-03-01","2016-03-31","Monthly"],
    [95,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.48 %","Percentage","2016/2017","2016-04-01","2017-03-31","Monthly"],
    [96,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.26 %","Percentage","2016/2017_Q1","2016-04-01","2016-06-30","Monthly"],
    [97,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.80 %","Percentage","2016/2017_Apr","2016-04-01","2016-04-30","Monthly"],
    [98,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","91.94 %","Percentage","2016/2017_May","2016-05-01","2016-05-31","Monthly"],
    [99,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.11 %","Percentage","2016/2017_Jun","2016-06-01","2016-06-30","Monthly"],
    [100,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.11 %","Percentage","2016/2017_Q2","2016-07-01","2016-09-30","Monthly"],
    [101,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.42 %","Percentage","2016/2017_Jul","2016-07-01","2016-07-31","Monthly"],
    [102,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.94 %","Percentage","2016/2017_Aug","2016-08-01","2016-08-31","Monthly"],
    [103,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.88 %","Percentage","2016/2017_Sep","2016-09-01","2016-09-30","Monthly"],
    [104,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.01 %","Percentage","2016/2017_Q3","2016-10-01","2016-12-31","Monthly"],
    [105,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","91.19 %","Percentage","2016/2017_Oct","2016-10-01","2016-10-31","Monthly"],
    [106,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.79 %","Percentage","2016/2017_Nov","2016-11-01","2016-11-30","Monthly"],
    [107,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.24 %","Percentage","2016/2017_Dec","2016-12-01","2016-12-31","Monthly"],
    [108,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.48 %","Percentage","2016/2017_Q4","2017-01-01","2017-03-31","Monthly"],
    [109,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.06 %","Percentage","2016/2017_Jan","2017-01-01","2017-01-31","Monthly"],
    [110,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.36 %","Percentage","2016/2017_Feb","2017-02-01","2017-02-28","Monthly"],
    [111,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.09 %","Percentage","2016/2017_Mar","2017-03-01","2017-03-31","Monthly"],
    [112,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.40 %","Percentage","2017/2018_Apr","2017-04-01","2017-04-30","Monthly"],
    [113,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.13 %","Percentage","2017/2018","2017-04-01","2018-03-31","Monthly"],
    [114,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.23 %","Percentage","2017/2018_Q1","2017-04-01","2017-06-30","Monthly"],
    [115,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.70 %","Percentage","2017/2018_May","2017-05-01","2017-05-31","Monthly"],
    [116,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.64 %","Percentage","2017/2018_Jun","2017-06-01","2017-06-30","Monthly"],
    [117,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.51 %","Percentage","2017/2018_Q2","2017-07-01","2017-09-30","Monthly"],
    [118,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.97 %","Percentage","2017/2018_Jul","2017-07-01","2017-07-31","Monthly"],
    [119,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.30 %","Percentage","2017/2018_Aug","2017-08-01","2017-08-31","Monthly"],
    [120,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.51 %","Percentage","2017/2018_Sep","2017-09-01","2017-09-30","Monthly"],
    [121,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.50 %","Percentage","2017/2018_Q3","2017-10-01","2017-12-31","Monthly"],
    [122,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.45 %","Percentage","2017/2018_Oct","2017-10-01","2017-10-31","Monthly"],
    [123,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.70 %","Percentage","2017/2018_Nov","2017-11-01","2017-11-30","Monthly"],
    [124,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.26 %","Percentage","2017/2018_Dec","2017-12-01","2017-12-31","Monthly"],
    [125,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.63 %","Percentage","2017/2018_Q4","2018-01-01","2018-03-31","Monthly"],
    [126,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.22 %","Percentage","2017/2018_Jan","2018-01-01","2018-01-31","Monthly"],
    [127,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.62 %","Percentage","2017/2018_Feb","2018-02-01","2018-02-28","Monthly"],
    [128,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.65 %","Percentage","2017/2018_Mar","2018-03-01","2018-03-31","Monthly"],
    [129,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.04 %","Percentage","2018/2019_Apr","2018-04-01","2018-04-30","Monthly"],
    [130,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.15 %","Percentage","2018/2019","2018-04-01","2019-03-31","Monthly"],
    [131,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.16 %","Percentage","2018/2019_Q1","2018-04-01","2018-06-30","Monthly"],
    [132,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.98 %","Percentage","2018/2019_May","2018-05-01","2018-05-31","Monthly"],
    [133,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.47 %","Percentage","2018/2019_Jun","2018-06-01","2018-06-30","Monthly"],
    [134,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","NA","Percentage","2018/2019_Q2","2018-07-01","2018-09-30","Monthly"],
    [135,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.23 %","Percentage","2018/2019_Jul","2018-07-01","2018-07-31","Monthly"],
    [136,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","NA","Percentage","2018/2019_Aug","2018-08-01","2018-08-31","Monthly"],
    [137,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","NA","Percentage","2018/2019_Sep","2018-09-01","2018-09-30","Monthly"],
    [138,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.33 %","Percentage","2018/2019_Q3","2018-10-01","2018-12-31","Monthly"],
    [139,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","92.14 %","Percentage","2018/2019_Oct","2018-10-01","2018-10-31","Monthly"],
    [140,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.51 %","Percentage","2018/2019_Nov","2018-11-01","2018-11-30","Monthly"],
    [141,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.11 %","Percentage","2018/2019_Dec","2018-12-01","2018-12-31","Monthly"],
    [142,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","96.60 %","Percentage","2018/2019_Jan","2019-01-01","2019-01-31","Monthly"],
    [143,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","96.19 %","Percentage","2018/2019_Q4","2019-01-01","2019-03-31","Monthly"],
    [144,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","96.13 %","Percentage","2018/2019_Feb","2019-02-01","2019-02-28","Monthly"],
    [145,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.96 %","Percentage","2018/2019_Mar","2019-03-01","2019-03-31","Monthly"],
    [146,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.72 %","Percentage","2019/2020_Apr","2019-04-01","2019-04-30","Monthly"],
    [147,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.73 %","Percentage","2019/2020","2019-04-01","2020-03-31","Monthly"],
    [148,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.60 %","Percentage","2019/2020_Q1","2019-04-01","2019-06-30","Monthly"],
    [149,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.54 %","Percentage","2019/2020_May","2019-05-01","2019-05-31","Monthly"],
    [150,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.64 %","Percentage","2019/2020_Jun","2019-06-01","2019-06-30","Monthly"],
    [151,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.47 %","Percentage","2019/2020_Jul","2019-07-01","2019-07-31","Monthly"],
    [152,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.55 %","Percentage","2019/2020_Q2","2019-07-01","2019-09-30","Monthly"],
    [153,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.62 %","Percentage","2019/2020_Aug","2019-08-01","2019-08-31","Monthly"],
    [154,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","93.90 %","Percentage","2019/2020_Sep","2019-09-01","2019-09-30","Monthly"],
    [155,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.09 %","Percentage","2019/2020_Q3","2019-10-01","2019-12-31","Monthly"],
    [156,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.36 %","Percentage","2019/2020_Oct","2019-10-01","2019-10-31","Monthly"],
    [157,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.55 %","Percentage","2019/2020_Nov","2019-11-01","2019-11-30","Monthly"],
    [158,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.91 %","Percentage","2019/2020_Dec","2019-12-01","2019-12-31","Monthly"],
    [159,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.73 %","Percentage","2019/2020_Q4","2020-01-01","2020-03-31","Monthly"],
    [160,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.58 %","Percentage","2019/2020_Jan","2020-01-01","2020-01-31","Monthly"],
    [161,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","94.40 %","Percentage","2019/2020_Feb","2020-02-01","2020-02-29","Monthly"],
    [162,"CFS01","Overall Customer Centre Satisfaction (%) - CYC","95.31 %","Percentage","2019/2020_Mar","2020-03-01","2020-03-31","Monthly"]
]}