TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them12.30 %Percentage2011/20122011-04-012012-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them13.60 %Percentage2012/20132012-04-012013-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them14.88 %Percentage2013/20142013-04-012014-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them16.47 %Percentage2014/20152014-04-012015-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them16.47 %Percentage2014/2015_Q42015-01-012015-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them13.95 %Percentage2015/20162015-04-012016-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them13.95 %Percentage2015/2016_Q42016-01-012016-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them10.08 %Percentage2016/20172016-04-012017-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them10.08 %Percentage2016/2017_Q42017-01-012017-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them11.48 %Percentage2017/20182017-04-012018-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them11.48 %Percentage2017/2018_Q42018-01-012018-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them11.52 %Percentage2018/20192018-04-012019-03-31Annual TSS35a% of tenants dissatisfied that their landlord listens to their views and acts on them12.04 %Percentage2019/20202019-04-012020-03-31Annual