_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	YCC179	YCC & Benefits % Calls Answered - TOTAL	77.90 %	Percentage	2014/2015	2014-04-01	2015-03-31	Weekly
2	YCC179	YCC & Benefits % Calls Answered - TOTAL	81.80 %	Percentage	2015/2016_Q1	2015-04-01	2015-06-30	Weekly
3	YCC179	YCC & Benefits % Calls Answered - TOTAL	90.80 %	Percentage	2015/2016	2015-04-01	2016-03-31	Weekly
4	YCC179	YCC & Benefits % Calls Answered - TOTAL	74.40 %	Percentage	2015/2016_Apr	2015-04-01	2015-04-30	Weekly
5	YCC179	YCC & Benefits % Calls Answered - TOTAL	83.80 %	Percentage	2015/2016_May	2015-05-01	2015-05-31	Weekly
6	YCC179	YCC & Benefits % Calls Answered - TOTAL	89.80 %	Percentage	2015/2016_Jun	2015-06-01	2015-06-30	Weekly
7	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.90 %	Percentage	2015/2016_Q2	2015-07-01	2015-09-30	Weekly
8	YCC179	YCC & Benefits % Calls Answered - TOTAL	88.50 %	Percentage	2015/2016_Jul	2015-07-01	2015-07-31	Weekly
9	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.20 %	Percentage	2015/2016_Aug	2015-08-01	2015-08-31	Weekly
10	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.10 %	Percentage	2015/2016_Sep	2015-09-01	2015-09-30	Weekly
11	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.70 %	Percentage	2015/2016_Q3	2015-10-01	2015-12-31	Weekly
12	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.00 %	Percentage	2015/2016_Oct	2015-10-01	2015-10-31	Weekly
13	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.10 %	Percentage	2015/2016_Nov	2015-11-01	2015-11-30	Weekly
14	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.10 %	Percentage	2015/2016_Dec	2015-12-01	2015-12-31	Weekly
15	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.00 %	Percentage	2015/2016_Jan	2016-01-01	2016-01-31	Weekly
16	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.30 %	Percentage	2015/2016_Q4	2016-01-01	2016-03-31	Weekly
17	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.60 %	Percentage	2015/2016_Feb	2016-02-01	2016-02-29	Weekly
18	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.30 %	Percentage	2015/2016_Mar	2016-03-01	2016-03-31	Weekly
19	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.60 %	Percentage	2016/2017	2016-04-01	2017-03-31	Weekly
20	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.80 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Weekly
21	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.00 %	Percentage	2016/2017_Apr	2016-04-01	2016-04-30	Weekly
22	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.50 %	Percentage	2016/2017_May	2016-05-01	2016-05-31	Weekly
23	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.10 %	Percentage	2016/2017_Jun	2016-06-01	2016-06-30	Weekly
24	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.00 %	Percentage	2016/2017_Q2	2016-07-01	2016-09-30	Weekly
25	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.00 %	Percentage	2016/2017_Jul	2016-07-01	2016-07-31	Weekly
26	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.40 %	Percentage	2016/2017_Aug	2016-08-01	2016-08-31	Weekly
27	YCC179	YCC & Benefits % Calls Answered - TOTAL	93.90 %	Percentage	2016/2017_Sep	2016-09-01	2016-09-30	Weekly
28	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.60 %	Percentage	2016/2017_Q3	2016-10-01	2016-12-31	Weekly
29	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.20 %	Percentage	2016/2017_Oct	2016-10-01	2016-10-31	Weekly
30	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.50 %	Percentage	2016/2017_Nov	2016-11-01	2016-11-30	Weekly
31	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.50 %	Percentage	2016/2017_Dec	2016-12-01	2016-12-31	Weekly
32	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.50 %	Percentage	2016/2017_Q4	2017-01-01	2017-03-31	Weekly
33	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.60 %	Percentage	2016/2017_Jan	2017-01-01	2017-01-31	Weekly
34	YCC179	YCC & Benefits % Calls Answered - TOTAL	98.00 %	Percentage	2016/2017_Feb	2017-02-01	2017-02-28	Weekly
35	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.30 %	Percentage	2016/2017_Mar	2017-03-01	2017-03-31	Weekly
36	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.00 %	Percentage	2017/2018_Apr	2017-04-01	2017-04-30	Weekly
37	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.80 %	Percentage	2017/2018	2017-04-01	2018-03-31	Weekly
38	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.66 %	Percentage	2017/2018_Q1	2017-04-01	2017-06-30	Weekly
39	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.10 %	Percentage	2017/2018_May	2017-05-01	2017-05-31	Weekly
40	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.50 %	Percentage	2017/2018_Jun	2017-06-01	2017-06-30	Weekly
41	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.70 %	Percentage	2017/2018_Q2	2017-07-01	2017-09-30	Weekly
42	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.30 %	Percentage	2017/2018_Jul	2017-07-01	2017-07-31	Weekly
43	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.80 %	Percentage	2017/2018_Aug	2017-08-01	2017-08-31	Weekly
44	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.90 %	Percentage	2017/2018_Sep	2017-09-01	2017-09-30	Weekly
45	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.40 %	Percentage	2017/2018_Oct	2017-10-01	2017-10-31	Weekly
46	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.90 %	Percentage	2017/2018_Q3	2017-10-01	2017-12-31	Weekly
47	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.60 %	Percentage	2017/2018_Nov	2017-11-01	2017-11-30	Weekly
48	YCC179	YCC & Benefits % Calls Answered - TOTAL	98.80 %	Percentage	2017/2018_Dec	2017-12-01	2017-12-31	Weekly
49	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.40 %	Percentage	2017/2018_Q4	2018-01-01	2018-03-31	Weekly
50	YCC179	YCC & Benefits % Calls Answered - TOTAL	98.50 %	Percentage	2017/2018_Jan	2018-01-01	2018-01-31	Weekly
51	YCC179	YCC & Benefits % Calls Answered - TOTAL	98.10 %	Percentage	2017/2018_Feb	2018-02-01	2018-02-28	Weekly
52	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.80 %	Percentage	2017/2018_Mar	2018-03-01	2018-03-31	Weekly
53	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.20 %	Percentage	2018/2019	2018-04-01	2019-03-31	Weekly
54	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.80 %	Percentage	2018/2019_Q1	2018-04-01	2018-06-30	Weekly
55	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.50 %	Percentage	2018/2019_Apr	2018-04-01	2018-04-30	Weekly
56	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.60 %	Percentage	2018/2019_May	2018-05-01	2018-05-31	Weekly
57	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.00 %	Percentage	2018/2019_Jun	2018-06-01	2018-06-30	Weekly
58	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.80 %	Percentage	2018/2019_Q2	2018-07-01	2018-09-30	Weekly
59	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.00 %	Percentage	2018/2019_Jul	2018-07-01	2018-07-31	Weekly
60	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.10 %	Percentage	2018/2019_Aug	2018-08-01	2018-08-31	Weekly
61	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.40 %	Percentage	2018/2019_Sep	2018-09-01	2018-09-30	Weekly
62	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.00 %	Percentage	2018/2019_Q3	2018-10-01	2018-12-31	Weekly
63	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.00 %	Percentage	2018/2019_Oct	2018-10-01	2018-10-31	Weekly
64	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.50 %	Percentage	2018/2019_Nov	2018-11-01	2018-11-30	Weekly
65	YCC179	YCC & Benefits % Calls Answered - TOTAL	97.30 %	Percentage	2018/2019_Dec	2018-12-01	2018-12-31	Weekly
66	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.30 %	Percentage	2018/2019_Jan	2019-01-01	2019-01-31	Weekly
67	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.10 %	Percentage	2018/2019_Q4	2019-01-01	2019-03-31	Weekly
68	YCC179	YCC & Benefits % Calls Answered - TOTAL	93.10 %	Percentage	2018/2019_Feb	2019-02-01	2019-02-28	Weekly
69	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.70 %	Percentage	2018/2019_Mar	2019-03-01	2019-03-31	Weekly
70	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.50 %	Percentage	2019/2020_Apr	2019-04-01	2019-04-30	Weekly
71	YCC179	YCC & Benefits % Calls Answered - TOTAL	93.60 %	Percentage	2019/2020	2019-04-01	2020-03-31	Weekly
72	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.30 %	Percentage	2019/2020_Q1	2019-04-01	2019-06-30	Weekly
73	YCC179	YCC & Benefits % Calls Answered - TOTAL	90.80 %	Percentage	2019/2020_May	2019-05-01	2019-05-31	Weekly
74	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.00 %	Percentage	2019/2020_Jun	2019-06-01	2019-06-30	Weekly
75	YCC179	YCC & Benefits % Calls Answered - TOTAL	94.40 %	Percentage	2019/2020_Jul	2019-07-01	2019-07-31	Weekly
76	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.90 %	Percentage	2019/2020_Q2	2019-07-01	2019-09-30	Weekly
77	YCC179	YCC & Benefits % Calls Answered - TOTAL	95.10 %	Percentage	2019/2020_Aug	2019-08-01	2019-08-31	Weekly
78	YCC179	YCC & Benefits % Calls Answered - TOTAL	89.40 %	Percentage	2019/2020_Sep	2019-09-01	2019-09-30	Weekly
79	YCC179	YCC & Benefits % Calls Answered - TOTAL	92.90 %	Percentage	2019/2020_Q3	2019-10-01	2019-12-31	Weekly
80	YCC179	YCC & Benefits % Calls Answered - TOTAL	90.60 %	Percentage	2019/2020_Oct	2019-10-01	2019-10-31	Weekly
81	YCC179	YCC & Benefits % Calls Answered - TOTAL	91.10 %	Percentage	2019/2020_Nov	2019-11-01	2019-11-30	Weekly
82	YCC179	YCC & Benefits % Calls Answered - TOTAL	98.10 %	Percentage	2019/2020_Dec	2019-12-01	2019-12-31	Weekly
83	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.40 %	Percentage	2019/2020_Q4	2020-01-01	2020-03-31	Weekly
84	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.40 %	Percentage	2019/2020_Jan	2020-01-01	2020-01-31	Weekly
85	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.80 %	Percentage	2019/2020_Feb	2020-02-01	2020-02-29	Weekly
86	YCC179	YCC & Benefits % Calls Answered - TOTAL	96.00 %	Percentage	2019/2020_Mar	2020-03-01	2020-03-31	Weekly