CFD03a% of external calls answered within 20 seconds - CYC91.90 %Percentage2014/2015_Q12014-04-012014-06-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC91.27 %Percentage2014/20152014-04-012015-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC92.64 %Percentage2014/2015_Q22014-07-012014-09-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC92.42 %Percentage2014/2015_Q32014-10-012014-12-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC91.66 %Percentage2014/2015_Q42015-01-012015-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC84.02 %Percentage2015/2016_Q12015-04-012015-06-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC88.15 %Percentage2015/20162015-04-012016-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC88.53 %Percentage2015/2016_Q22015-07-012015-09-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC90.58 %Percentage2015/2016_Q32015-10-012015-12-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC89.47 %Percentage2015/2016_Q42016-01-012016-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC88.95 %Percentage2016/2017_Q12016-04-012016-06-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC89.01 %Percentage2016/20172016-04-012017-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC87.15 %Percentage2016/2017_Q22016-07-012016-09-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC90.38 %Percentage2016/2017_Q32016-10-012016-12-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC89.58 %Percentage2016/2017_Q42017-01-012017-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC87.57 %Percentage2017/2018_Q12017-04-012017-06-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC89.75 %Percentage2017/20182017-04-012018-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC89.40 %Percentage2017/2018_Q22017-07-012017-09-30Quarterly CFD03a% of external calls answered within 20 seconds - CYC91.93 %Percentage2017/2018_Q32017-10-012017-12-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC90.44 %Percentage2017/2018_Q42018-01-012018-03-31Quarterly CFD03a% of external calls answered within 20 seconds - CYC87.70 %Percentage2018/2019_Q12018-04-012018-06-30Quarterly