{
  "fields": [{"id":"_id","type":"int"},{"id":"KpiId","type":"text"},{"id":"KpiName","type":"text"},{"id":"Value","type":"text"},{"id":"DataType","type":"text"},{"id":"Period","type":"text"},{"id":"StartDate","type":"text"},{"id":"EndDate","type":"text"},{"id":"CollectionFrequency","type":"text"}],
  "records": [
    [1,"CFD03a","% of external calls answered within 20 seconds - CYC","91.90 %","Percentage","2014/2015_Q1","2014-04-01","2014-06-30","Quarterly"],
    [2,"CFD03a","% of external calls answered within 20 seconds - CYC","91.27 %","Percentage","2014/2015","2014-04-01","2015-03-31","Quarterly"],
    [3,"CFD03a","% of external calls answered within 20 seconds - CYC","92.64 %","Percentage","2014/2015_Q2","2014-07-01","2014-09-30","Quarterly"],
    [4,"CFD03a","% of external calls answered within 20 seconds - CYC","92.42 %","Percentage","2014/2015_Q3","2014-10-01","2014-12-31","Quarterly"],
    [5,"CFD03a","% of external calls answered within 20 seconds - CYC","91.66 %","Percentage","2014/2015_Q4","2015-01-01","2015-03-31","Quarterly"],
    [6,"CFD03a","% of external calls answered within 20 seconds - CYC","84.02 %","Percentage","2015/2016_Q1","2015-04-01","2015-06-30","Quarterly"],
    [7,"CFD03a","% of external calls answered within 20 seconds - CYC","88.15 %","Percentage","2015/2016","2015-04-01","2016-03-31","Quarterly"],
    [8,"CFD03a","% of external calls answered within 20 seconds - CYC","88.53 %","Percentage","2015/2016_Q2","2015-07-01","2015-09-30","Quarterly"],
    [9,"CFD03a","% of external calls answered within 20 seconds - CYC","90.58 %","Percentage","2015/2016_Q3","2015-10-01","2015-12-31","Quarterly"],
    [10,"CFD03a","% of external calls answered within 20 seconds - CYC","89.47 %","Percentage","2015/2016_Q4","2016-01-01","2016-03-31","Quarterly"],
    [11,"CFD03a","% of external calls answered within 20 seconds - CYC","88.95 %","Percentage","2016/2017_Q1","2016-04-01","2016-06-30","Quarterly"],
    [12,"CFD03a","% of external calls answered within 20 seconds - CYC","89.01 %","Percentage","2016/2017","2016-04-01","2017-03-31","Quarterly"],
    [13,"CFD03a","% of external calls answered within 20 seconds - CYC","87.15 %","Percentage","2016/2017_Q2","2016-07-01","2016-09-30","Quarterly"],
    [14,"CFD03a","% of external calls answered within 20 seconds - CYC","90.38 %","Percentage","2016/2017_Q3","2016-10-01","2016-12-31","Quarterly"],
    [15,"CFD03a","% of external calls answered within 20 seconds - CYC","89.58 %","Percentage","2016/2017_Q4","2017-01-01","2017-03-31","Quarterly"],
    [16,"CFD03a","% of external calls answered within 20 seconds - CYC","87.57 %","Percentage","2017/2018_Q1","2017-04-01","2017-06-30","Quarterly"],
    [17,"CFD03a","% of external calls answered within 20 seconds - CYC","89.75 %","Percentage","2017/2018","2017-04-01","2018-03-31","Quarterly"],
    [18,"CFD03a","% of external calls answered within 20 seconds - CYC","89.40 %","Percentage","2017/2018_Q2","2017-07-01","2017-09-30","Quarterly"],
    [19,"CFD03a","% of external calls answered within 20 seconds - CYC","91.93 %","Percentage","2017/2018_Q3","2017-10-01","2017-12-31","Quarterly"],
    [20,"CFD03a","% of external calls answered within 20 seconds - CYC","90.44 %","Percentage","2017/2018_Q4","2018-01-01","2018-03-31","Quarterly"],
    [21,"CFD03a","% of external calls answered within 20 seconds - CYC","87.70 %","Percentage","2018/2019_Q1","2018-04-01","2018-06-30","Quarterly"]
]}