_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	CFD03a	% of external calls answered within 20 seconds - CYC	91.90 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Quarterly
2	CFD03a	% of external calls answered within 20 seconds - CYC	91.27 %	Percentage	2014/2015	2014-04-01	2015-03-31	Quarterly
3	CFD03a	% of external calls answered within 20 seconds - CYC	92.64 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Quarterly
4	CFD03a	% of external calls answered within 20 seconds - CYC	92.42 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Quarterly
5	CFD03a	% of external calls answered within 20 seconds - CYC	91.66 %	Percentage	2014/2015_Q4	2015-01-01	2015-03-31	Quarterly
6	CFD03a	% of external calls answered within 20 seconds - CYC	84.02 %	Percentage	2015/2016_Q1	2015-04-01	2015-06-30	Quarterly
7	CFD03a	% of external calls answered within 20 seconds - CYC	88.15 %	Percentage	2015/2016	2015-04-01	2016-03-31	Quarterly
8	CFD03a	% of external calls answered within 20 seconds - CYC	88.53 %	Percentage	2015/2016_Q2	2015-07-01	2015-09-30	Quarterly
9	CFD03a	% of external calls answered within 20 seconds - CYC	90.58 %	Percentage	2015/2016_Q3	2015-10-01	2015-12-31	Quarterly
10	CFD03a	% of external calls answered within 20 seconds - CYC	89.47 %	Percentage	2015/2016_Q4	2016-01-01	2016-03-31	Quarterly
11	CFD03a	% of external calls answered within 20 seconds - CYC	88.95 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Quarterly
12	CFD03a	% of external calls answered within 20 seconds - CYC	89.01 %	Percentage	2016/2017	2016-04-01	2017-03-31	Quarterly
13	CFD03a	% of external calls answered within 20 seconds - CYC	87.15 %	Percentage	2016/2017_Q2	2016-07-01	2016-09-30	Quarterly
14	CFD03a	% of external calls answered within 20 seconds - CYC	90.38 %	Percentage	2016/2017_Q3	2016-10-01	2016-12-31	Quarterly
15	CFD03a	% of external calls answered within 20 seconds - CYC	89.58 %	Percentage	2016/2017_Q4	2017-01-01	2017-03-31	Quarterly
16	CFD03a	% of external calls answered within 20 seconds - CYC	87.57 %	Percentage	2017/2018_Q1	2017-04-01	2017-06-30	Quarterly
17	CFD03a	% of external calls answered within 20 seconds - CYC	89.75 %	Percentage	2017/2018	2017-04-01	2018-03-31	Quarterly
18	CFD03a	% of external calls answered within 20 seconds - CYC	89.40 %	Percentage	2017/2018_Q2	2017-07-01	2017-09-30	Quarterly
19	CFD03a	% of external calls answered within 20 seconds - CYC	91.93 %	Percentage	2017/2018_Q3	2017-10-01	2017-12-31	Quarterly
20	CFD03a	% of external calls answered within 20 seconds - CYC	90.44 %	Percentage	2017/2018_Q4	2018-01-01	2018-03-31	Quarterly
21	CFD03a	% of external calls answered within 20 seconds - CYC	87.70 %	Percentage	2018/2019_Q1	2018-04-01	2018-06-30	Quarterly