BSC01Customer satisfaction that the quality of streets/public places is improvingN/APercentage2011/20122011-04-012012-03-31Annual BSC01Customer satisfaction that the quality of streets/public places is improving63.00 %Percentage2012/20132012-04-012013-03-31Annual BSC01Customer satisfaction that the quality of streets/public places is improving49.00 %Percentage2013/20142013-04-012014-03-31Annual BSC01Customer satisfaction that the quality of streets/public places is improvingNCPercentage2014/20152014-04-012015-03-31Annual BSC01Customer satisfaction that the quality of streets/public places is improvingNCPercentage2015/20162015-04-012016-03-31Annual