_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	PP04	% of customers who were satisfied with the overall level of service provided	N/A	Percentage	2011/2012	2011-04-01	2012-03-31	Annual
2	PP04	% of customers who were satisfied with the overall level of service provided	74.00 %	Percentage	2012/2013	2012-04-01	2013-03-31	Annual
3	PP04	% of customers who were satisfied with the overall level of service provided	97.27 %	Percentage	2013/2014	2013-04-01	2014-03-31	Annual
4	PP04	% of customers who were satisfied with the overall level of service provided	97.52 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Annual
5	PP04	% of customers who were satisfied with the overall level of service provided	95.57 %	Percentage	2014/2015	2014-04-01	2015-03-31	Annual
6	PP04	% of customers who were satisfied with the overall level of service provided	97.14 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Annual
7	PP04	% of customers who were satisfied with the overall level of service provided	97.24 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Annual
8	PP04	% of customers who were satisfied with the overall level of service provided	90.38 %	Percentage	2014/2015_Q4	2015-01-01	2015-03-31	Annual
9	PP04	% of customers who were satisfied with the overall level of service provided	79.10 %	Percentage	2015/2016	2015-04-01	2016-03-31	Annual
10	PP04	% of customers who were satisfied with the overall level of service provided	88.50 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Annual
11	PP04	% of customers who were satisfied with the overall level of service provided	78.40 %	Percentage	2016/2017	2016-04-01	2017-03-31	Annual
12	PP04	% of customers who were satisfied with the overall level of service provided	75.00 %	Percentage	2017/2018	2017-04-01	2018-03-31	Annual
13	PP04	% of customers who were satisfied with the overall level of service provided	80.60 %	Percentage	2018/2019	2018-04-01	2019-03-31	Annual
14	PP04	% of customers who were satisfied with the overall level of service provided	86.30 %	Percentage	2019/2020	2019-04-01	2020-03-31	Annual