YCC157Benefits % calls answered in 20 seconds - TOTAL33.10 %Percentage2013/2014_Q12013-04-012013-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL43.70 %Percentage2013/20142013-04-012014-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL47.10 %Percentage2013/2014_Q22013-07-012013-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL48.80 %Percentage2013/2014_Q32013-10-012013-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL50.70 %Percentage2013/2014_Q42014-01-012014-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL49.10 %Percentage2014/2015_Q12014-04-012014-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL51.30 %Percentage2014/2015_Apr2014-04-012014-04-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL48.60 %Percentage2014/20152014-04-012015-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL44.50 %Percentage2014/2015_May2014-05-012014-05-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL51.40 %Percentage2014/2015_Jun2014-06-012014-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL45.90 %Percentage2014/2015_Q22014-07-012014-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL52.60 %Percentage2014/2015_Jul2014-07-012014-07-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL48.50 %Percentage2014/2015_Aug2014-08-012014-08-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL37.80 %Percentage2014/2015_Sep2014-09-012014-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL54.30 %Percentage2014/2015_Oct2014-10-012014-10-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL51.40 %Percentage2014/2015_Q32014-10-012014-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL44.20 %Percentage2014/2015_Nov2014-11-012014-11-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL56.40 %Percentage2014/2015_Dec2014-12-012014-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL46.60 %Percentage2014/2015_Jan2015-01-012015-01-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL48.70 %Percentage2014/2015_Q42015-01-012015-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL55.00 %Percentage2014/2015_Feb2015-02-012015-02-28Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL46.00 %Percentage2014/2015_Mar2015-03-012015-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL59.10 %Percentage2015/2016_Q12015-04-012015-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL72.80 %Percentage2015/20162015-04-012016-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL43.50 %Percentage2015/2016_Apr2015-04-012015-04-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL72.30 %Percentage2015/2016_May2015-05-012015-05-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL67.90 %Percentage2015/2016_Jun2015-06-012015-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL78.78 %Percentage2015/2016_Q22015-07-012015-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL75.30 %Percentage2015/2016_Jul2015-07-012015-07-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL81.70 %Percentage2015/2016_Aug2015-08-012015-08-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL79.79 %Percentage2015/2016_Sep2015-09-012015-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL79.18 %Percentage2015/2016_Q32015-10-012015-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL74.20 %Percentage2015/2016_Oct2015-10-012015-10-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL82.44 %Percentage2015/2016_Nov2015-11-012015-11-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL81.50 %Percentage2015/2016_Dec2015-12-012015-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL78.40 %Percentage2015/2016_Q42016-01-012016-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL75.60 %Percentage2015/2016_Jan2016-01-012016-01-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL85.60 %Percentage2015/2016_Feb2016-02-012016-02-29Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL74.60 %Percentage2015/2016_Mar2016-03-012016-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL69.10 %Percentage2016/20172016-04-012017-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL83.40 %Percentage2016/2017_Q12016-04-012016-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL80.30 %Percentage2016/2017_Apr2016-04-012016-04-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL89.20 %Percentage2016/2017_May2016-05-012016-05-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL81.50 %Percentage2016/2017_Jun2016-06-012016-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL59.80 %Percentage2016/2017_Q22016-07-012016-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL75.80 %Percentage2016/2017_Jul2016-07-012016-07-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL54.30 %Percentage2016/2017_Aug2016-08-012016-08-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL52.20 %Percentage2016/2017_Sep2016-09-012016-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL61.10 %Percentage2016/2017_Oct2016-10-012016-10-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL67.50 %Percentage2016/2017_Q32016-10-012016-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL71.00 %Percentage2016/2017_Nov2016-11-012016-11-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL72.10 %Percentage2016/2017_Dec2016-12-012016-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL66.20 %Percentage2016/2017_Q42017-01-012017-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL68.40 %Percentage2016/2017_Jan2017-01-012017-01-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL74.90 %Percentage2016/2017_Feb2017-02-012017-02-28Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL57.30 %Percentage2016/2017_Mar2017-03-012017-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL74.40 %Percentage2017/2018_Apr2017-04-012017-04-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL69.69 %Percentage2017/20182017-04-012018-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL66.87 %Percentage2017/2018_Q12017-04-012017-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL55.40 %Percentage2017/2018_May2017-05-012017-05-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL70.80 %Percentage2017/2018_Jun2017-06-012017-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL77.40 %Percentage2017/2018_Q22017-07-012017-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL76.80 %Percentage2017/2018_Jul2017-07-012017-07-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL79.10 %Percentage2017/2018_Aug2017-08-012017-08-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL76.40 %Percentage2017/2018_Sep2017-09-012017-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL70.70 %Percentage2017/2018_Q32017-10-012017-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL76.70 %Percentage2017/2018_Oct2017-10-012017-10-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL63.70 %Percentage2017/2018_Nov2017-11-012017-11-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL71.60 %Percentage2017/2018_Dec2017-12-012017-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL63.80 %Percentage2017/2018_Q42018-01-012018-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL69.70 %Percentage2017/2018_Jan2018-01-012018-01-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL70.20 %Percentage2017/2018_Feb2018-02-012018-02-28Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL51.40 %Percentage2017/2018_Mar2018-03-012018-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL59.30 %Percentage2018/20192018-04-012019-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL56.30 %Percentage2018/2019_Q12018-04-012018-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL47.80 %Percentage2018/2019_Apr2018-04-012018-04-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL61.70 %Percentage2018/2019_May2018-05-012018-05-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL60.30 %Percentage2018/2019_Jun2018-06-012018-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL64.60 %Percentage2018/2019_Q22018-07-012018-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL68.10 %Percentage2018/2019_Jul2018-07-012018-07-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL63.30 %Percentage2018/2019_Aug2018-08-012018-08-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL62.60 %Percentage2018/2019_Sep2018-09-012018-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL65.40 %Percentage2018/2019_Q32018-10-012018-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL62.10 %Percentage2018/2019_Oct2018-10-012018-10-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL63.70 %Percentage2018/2019_Nov2018-11-012018-11-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL74.10 %Percentage2018/2019_Dec2018-12-012018-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL53.70 %Percentage2018/2019_Jan2019-01-012019-01-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL51.80 %Percentage2018/2019_Q42019-01-012019-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL52.00 %Percentage2018/2019_Feb2019-02-012019-02-28Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL50.20 %Percentage2018/2019_Mar2019-03-012019-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL43.40 %Percentage2019/20202019-04-012020-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL34.20 %Percentage2019/2020_Apr2019-04-012019-04-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL36.60 %Percentage2019/2020_Q12019-04-012019-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL30.00 %Percentage2019/2020_May2019-05-012019-05-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL47.10 %Percentage2019/2020_Jun2019-06-012019-06-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL43.80 %Percentage2019/2020_Jul2019-07-012019-07-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL37.90 %Percentage2019/2020_Q22019-07-012019-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL39.10 %Percentage2019/2020_Aug2019-08-012019-08-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL31.70 %Percentage2019/2020_Sep2019-09-012019-09-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL44.70 %Percentage2019/2020_Q32019-10-012019-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL39.80 %Percentage2019/2020_Oct2019-10-012019-10-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL44.00 %Percentage2019/2020_Nov2019-11-012019-11-30Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL54.50 %Percentage2019/2020_Dec2019-12-012019-12-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL57.30 %Percentage2019/2020_Q42020-01-012020-03-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL45.90 %Percentage2019/2020_Jan2020-01-012020-01-31Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL64.00 %Percentage2019/2020_Feb2020-02-012020-02-29Weekly YCC157Benefits % calls answered in 20 seconds - TOTAL62.10 %Percentage2019/2020_Mar2020-03-012020-03-31Weekly