COMP01% of ST1 complaints responded to within 5 days75.40 %Percentage2016/20172016-04-012017-03-31Quarterly COMP01% of ST1 complaints responded to within 5 days75.40 %Percentage2016/2017_Q42017-01-012017-03-31Quarterly COMP01% of ST1 complaints responded to within 5 days58.76 %Percentage2017/20182017-04-012018-03-31Quarterly COMP01% of ST1 complaints responded to within 5 days73.20 %Percentage2017/2018_Q12017-04-012017-06-30Quarterly COMP01% of ST1 complaints responded to within 5 days60.97 %Percentage2017/2018_Q22017-07-012017-09-30Quarterly COMP01% of ST1 complaints responded to within 5 days65.60 %Percentage2017/2018_Q32017-10-012017-12-31Quarterly COMP01% of ST1 complaints responded to within 5 days52.50 %Percentage2017/2018_Q42018-01-012018-03-31Quarterly COMP01% of ST1 complaints responded to within 5 days39.60 %Percentage2018/2019_Q12018-04-012018-06-30Quarterly COMP01% of ST1 complaints responded to within 5 days49.44 %Percentage2018/2019_Q22018-07-012018-09-30Quarterly COMP01% of ST1 complaints responded to within 5 days50.10 %Percentage2018/2019_Q32018-10-012018-12-31Quarterly COMP01% of ST1 complaints responded to within 5 days56.90 %Percentage2018/2019_Q42019-01-012019-03-31Quarterly COMP01% of ST1 complaints responded to within 5 days56.10 %Percentage2019/2020_Q12019-04-012019-06-30Quarterly COMP01% of ST1 complaints responded to within 5 days77.00 %Percentage2019/2020_Q22019-07-012019-09-30Quarterly