WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2016/20172016-04-012017-03-31Monthly WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2017/20182017-04-012018-03-31Monthly WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2018/20192018-04-012019-03-31Monthly WEBC02% of web chats engaged within service level (20 seconds)91.20 %Percentage2019/20202019-04-012020-03-31Monthly WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2019/2020_Apr2019-04-012019-04-30Monthly WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2019/2020_Q12019-04-012019-06-30Monthly WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2019/2020_May2019-05-012019-05-31Monthly WEBC02% of web chats engaged within service level (20 seconds)NCPercentage2019/2020_Jun2019-06-012019-06-30Monthly WEBC02% of web chats engaged within service level (20 seconds)82.10 %Percentage2019/2020_Jul2019-07-012019-07-31Monthly WEBC02% of web chats engaged within service level (20 seconds)89.20 %Percentage2019/2020_Q22019-07-012019-09-30Monthly WEBC02% of web chats engaged within service level (20 seconds)90.50 %Percentage2019/2020_Aug2019-08-012019-08-31Monthly WEBC02% of web chats engaged within service level (20 seconds)95.10 %Percentage2019/2020_Sep2019-09-012019-09-30Monthly WEBC02% of web chats engaged within service level (20 seconds)90.00 %Percentage2019/2020_Q32019-10-012019-12-31Monthly WEBC02% of web chats engaged within service level (20 seconds)91.90 %Percentage2019/2020_Oct2019-10-012019-10-31Monthly WEBC02% of web chats engaged within service level (20 seconds)87.40 %Percentage2019/2020_Nov2019-11-012019-11-30Monthly WEBC02% of web chats engaged within service level (20 seconds)90.70 %Percentage2019/2020_Dec2019-12-012019-12-31Monthly WEBC02% of web chats engaged within service level (20 seconds)94.40 %Percentage2019/2020_Q42020-01-012020-03-31Monthly WEBC02% of web chats engaged within service level (20 seconds)94.60 %Percentage2019/2020_Jan2020-01-012020-01-31Monthly WEBC02% of web chats engaged within service level (20 seconds)93.40 %Percentage2019/2020_Feb2020-02-012020-02-29Monthly WEBC02% of web chats engaged within service level (20 seconds)95.30 %Percentage2019/2020_Mar2020-03-012020-03-31Monthly