{
  "fields": [{"id":"_id","type":"int"},{"id":"KpiId","type":"text"},{"id":"KpiName","type":"text"},{"id":"Value","type":"text"},{"id":"DataType","type":"text"},{"id":"Period","type":"text"},{"id":"StartDate","type":"text"},{"id":"EndDate","type":"text"},{"id":"CollectionFrequency","type":"text"}],
  "records": [
    [1,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2016/2017","2016-04-01","2017-03-31","Monthly"],
    [2,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2017/2018","2017-04-01","2018-03-31","Monthly"],
    [3,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2018/2019","2018-04-01","2019-03-31","Monthly"],
    [4,"WEBC02","% of web chats engaged within service level (20 seconds)","91.20 %","Percentage","2019/2020","2019-04-01","2020-03-31","Monthly"],
    [5,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2019/2020_Apr","2019-04-01","2019-04-30","Monthly"],
    [6,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2019/2020_Q1","2019-04-01","2019-06-30","Monthly"],
    [7,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2019/2020_May","2019-05-01","2019-05-31","Monthly"],
    [8,"WEBC02","% of web chats engaged within service level (20 seconds)","NC","Percentage","2019/2020_Jun","2019-06-01","2019-06-30","Monthly"],
    [9,"WEBC02","% of web chats engaged within service level (20 seconds)","82.10 %","Percentage","2019/2020_Jul","2019-07-01","2019-07-31","Monthly"],
    [10,"WEBC02","% of web chats engaged within service level (20 seconds)","89.20 %","Percentage","2019/2020_Q2","2019-07-01","2019-09-30","Monthly"],
    [11,"WEBC02","% of web chats engaged within service level (20 seconds)","90.50 %","Percentage","2019/2020_Aug","2019-08-01","2019-08-31","Monthly"],
    [12,"WEBC02","% of web chats engaged within service level (20 seconds)","95.10 %","Percentage","2019/2020_Sep","2019-09-01","2019-09-30","Monthly"],
    [13,"WEBC02","% of web chats engaged within service level (20 seconds)","90.00 %","Percentage","2019/2020_Q3","2019-10-01","2019-12-31","Monthly"],
    [14,"WEBC02","% of web chats engaged within service level (20 seconds)","91.90 %","Percentage","2019/2020_Oct","2019-10-01","2019-10-31","Monthly"],
    [15,"WEBC02","% of web chats engaged within service level (20 seconds)","87.40 %","Percentage","2019/2020_Nov","2019-11-01","2019-11-30","Monthly"],
    [16,"WEBC02","% of web chats engaged within service level (20 seconds)","90.70 %","Percentage","2019/2020_Dec","2019-12-01","2019-12-31","Monthly"],
    [17,"WEBC02","% of web chats engaged within service level (20 seconds)","94.40 %","Percentage","2019/2020_Q4","2020-01-01","2020-03-31","Monthly"],
    [18,"WEBC02","% of web chats engaged within service level (20 seconds)","94.60 %","Percentage","2019/2020_Jan","2020-01-01","2020-01-31","Monthly"],
    [19,"WEBC02","% of web chats engaged within service level (20 seconds)","93.40 %","Percentage","2019/2020_Feb","2020-02-01","2020-02-29","Monthly"],
    [20,"WEBC02","% of web chats engaged within service level (20 seconds)","95.30 %","Percentage","2019/2020_Mar","2020-03-01","2020-03-31","Monthly"]
]}