_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2016/2017	2016-04-01	2017-03-31	Monthly
2	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2017/2018	2017-04-01	2018-03-31	Monthly
3	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2018/2019	2018-04-01	2019-03-31	Monthly
4	WEBC02	% of web chats engaged within service level (20 seconds)	91.20 %	Percentage	2019/2020	2019-04-01	2020-03-31	Monthly
5	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_Apr	2019-04-01	2019-04-30	Monthly
6	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_Q1	2019-04-01	2019-06-30	Monthly
7	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_May	2019-05-01	2019-05-31	Monthly
8	WEBC02	% of web chats engaged within service level (20 seconds)	NC	Percentage	2019/2020_Jun	2019-06-01	2019-06-30	Monthly
9	WEBC02	% of web chats engaged within service level (20 seconds)	82.10 %	Percentage	2019/2020_Jul	2019-07-01	2019-07-31	Monthly
10	WEBC02	% of web chats engaged within service level (20 seconds)	89.20 %	Percentage	2019/2020_Q2	2019-07-01	2019-09-30	Monthly
11	WEBC02	% of web chats engaged within service level (20 seconds)	90.50 %	Percentage	2019/2020_Aug	2019-08-01	2019-08-31	Monthly
12	WEBC02	% of web chats engaged within service level (20 seconds)	95.10 %	Percentage	2019/2020_Sep	2019-09-01	2019-09-30	Monthly
13	WEBC02	% of web chats engaged within service level (20 seconds)	90.00 %	Percentage	2019/2020_Q3	2019-10-01	2019-12-31	Monthly
14	WEBC02	% of web chats engaged within service level (20 seconds)	91.90 %	Percentage	2019/2020_Oct	2019-10-01	2019-10-31	Monthly
15	WEBC02	% of web chats engaged within service level (20 seconds)	87.40 %	Percentage	2019/2020_Nov	2019-11-01	2019-11-30	Monthly
16	WEBC02	% of web chats engaged within service level (20 seconds)	90.70 %	Percentage	2019/2020_Dec	2019-12-01	2019-12-31	Monthly
17	WEBC02	% of web chats engaged within service level (20 seconds)	94.40 %	Percentage	2019/2020_Q4	2020-01-01	2020-03-31	Monthly
18	WEBC02	% of web chats engaged within service level (20 seconds)	94.60 %	Percentage	2019/2020_Jan	2020-01-01	2020-01-31	Monthly
19	WEBC02	% of web chats engaged within service level (20 seconds)	93.40 %	Percentage	2019/2020_Feb	2020-02-01	2020-02-29	Monthly
20	WEBC02	% of web chats engaged within service level (20 seconds)	95.30 %	Percentage	2019/2020_Mar	2020-03-01	2020-03-31	Monthly