YCC118YCC % Calls Answered - TOTAL64.60 %Percentage2013/2014_Q12013-04-012013-06-30Weekly YCC118YCC % Calls Answered - TOTAL76.40 %Percentage2013/20142013-04-012014-03-31Weekly YCC118YCC % Calls Answered - TOTAL71.50 %Percentage2013/2014_Q22013-07-012013-09-30Weekly YCC118YCC % Calls Answered - TOTAL82.50 %Percentage2013/2014_Q32013-10-012013-12-31Weekly YCC118YCC % Calls Answered - TOTAL90.00 %Percentage2013/2014_Q42014-01-012014-03-31Weekly YCC118YCC % Calls Answered - TOTAL84.60 %Percentage2014/2015_Apr2014-04-012014-04-30Weekly YCC118YCC % Calls Answered - TOTAL86.10 %Percentage2014/2015_Q12014-04-012014-06-30Weekly YCC118YCC % Calls Answered - TOTAL79.50 %Percentage2014/20152014-04-012015-03-31Weekly YCC118YCC % Calls Answered - TOTAL91.50 %Percentage2014/2015_May2014-05-012014-05-31Weekly YCC118YCC % Calls Answered - TOTAL82.70 %Percentage2014/2015_Jun2014-06-012014-06-30Weekly YCC118YCC % Calls Answered - TOTAL75.20 %Percentage2014/2015_Jul2014-07-012014-07-31Weekly YCC118YCC % Calls Answered - TOTAL65.60 %Percentage2014/2015_Q22014-07-012014-09-30Weekly YCC118YCC % Calls Answered - TOTAL72.40 %Percentage2014/2015_Aug2014-08-012014-08-31Weekly YCC118YCC % Calls Answered - TOTAL51.50 %Percentage2014/2015_Sep2014-09-012014-09-30Weekly YCC118YCC % Calls Answered - TOTAL72.00 %Percentage2014/2015_Oct2014-10-012014-10-31Weekly YCC118YCC % Calls Answered - TOTAL80.10 %Percentage2014/2015_Q32014-10-012014-12-31Weekly YCC118YCC % Calls Answered - TOTAL77.90 %Percentage2014/2015_Nov2014-11-012014-11-30Weekly YCC118YCC % Calls Answered - TOTAL92.70 %Percentage2014/2015_Dec2014-12-012014-12-31Weekly YCC118YCC % Calls Answered - TOTAL94.30 %Percentage2014/2015_Jan2015-01-012015-01-31Weekly YCC118YCC % Calls Answered - TOTAL88.40 %Percentage2014/2015_Q42015-01-012015-03-31Weekly YCC118YCC % Calls Answered - TOTAL91.30 %Percentage2014/2015_Feb2015-02-012015-02-28Weekly YCC118YCC % Calls Answered - TOTAL81.60 %Percentage2014/2015_Mar2015-03-012015-03-31Weekly YCC118YCC % Calls Answered - TOTAL74.30 %Percentage2015/2016_Apr2015-04-012015-04-30Weekly YCC118YCC % Calls Answered - TOTAL81.60 %Percentage2015/2016_Q12015-04-012015-06-30Weekly YCC118YCC % Calls Answered - TOTAL90.80 %Percentage2015/20162015-04-012016-03-31Weekly YCC118YCC % Calls Answered - TOTAL83.10 %Percentage2015/2016_May2015-05-012015-05-31Weekly YCC118YCC % Calls Answered - TOTAL90.20 %Percentage2015/2016_Jun2015-06-012015-06-30Weekly YCC118YCC % Calls Answered - TOTAL88.00 %Percentage2015/2016_Jul2015-07-012015-07-31Weekly YCC118YCC % Calls Answered - TOTAL92.51 %Percentage2015/2016_Q22015-07-012015-09-30Weekly YCC118YCC % Calls Answered - TOTAL94.00 %Percentage2015/2016_Aug2015-08-012015-08-31Weekly YCC118YCC % Calls Answered - TOTAL95.60 %Percentage2015/2016_Sep2015-09-012015-09-30Weekly YCC118YCC % Calls Answered - TOTAL94.00 %Percentage2015/2016_Oct2015-10-012015-10-31Weekly YCC118YCC % Calls Answered - TOTAL95.80 %Percentage2015/2016_Q32015-10-012015-12-31Weekly YCC118YCC % Calls Answered - TOTAL96.07 %Percentage2015/2016_Nov2015-11-012015-11-30Weekly YCC118YCC % Calls Answered - TOTAL97.60 %Percentage2015/2016_Dec2015-12-012015-12-31Weekly YCC118YCC % Calls Answered - TOTAL96.40 %Percentage2015/2016_Jan2016-01-012016-01-31Weekly YCC118YCC % Calls Answered - TOTAL95.30 %Percentage2015/2016_Q42016-01-012016-03-31Weekly YCC118YCC % Calls Answered - TOTAL97.80 %Percentage2015/2016_Feb2016-02-012016-02-29Weekly YCC118YCC % Calls Answered - TOTAL92.00 %Percentage2015/2016_Mar2016-03-012016-03-31Weekly YCC118YCC % Calls Answered - TOTAL95.90 %Percentage2016/2017_Apr2016-04-012016-04-30Weekly YCC118YCC % Calls Answered - TOTAL95.60 %Percentage2016/2017_Q12016-04-012016-06-30Weekly YCC118YCC % Calls Answered - TOTAL96.00 %Percentage2016/20172016-04-012017-03-31Weekly YCC118YCC % Calls Answered - TOTAL96.20 %Percentage2016/2017_May2016-05-012016-05-31Weekly YCC118YCC % Calls Answered - TOTAL94.80 %Percentage2016/2017_Jun2016-06-012016-06-30Weekly YCC118YCC % Calls Answered - TOTAL95.90 %Percentage2016/2017_Jul2016-07-012016-07-31Weekly YCC118YCC % Calls Answered - TOTAL94.50 %Percentage2016/2017_Q22016-07-012016-09-30Weekly YCC118YCC % Calls Answered - TOTAL92.90 %Percentage2016/2017_Aug2016-08-012016-08-31Weekly YCC118YCC % Calls Answered - TOTAL94.80 %Percentage2016/2017_Sep2016-09-012016-09-30Weekly YCC118YCC % Calls Answered - TOTAL96.30 %Percentage2016/2017_Oct2016-10-012016-10-31Weekly YCC118YCC % Calls Answered - TOTAL97.30 %Percentage2016/2017_Q32016-10-012016-12-31Weekly YCC118YCC % Calls Answered - TOTAL98.00 %Percentage2016/2017_Nov2016-11-012016-11-30Weekly YCC118YCC % Calls Answered - TOTAL97.90 %Percentage2016/2017_Dec2016-12-012016-12-31Weekly YCC118YCC % Calls Answered - TOTAL97.00 %Percentage2016/2017_Jan2017-01-012017-01-31Weekly YCC118YCC % Calls Answered - TOTAL97.10 %Percentage2016/2017_Q42017-01-012017-03-31Weekly YCC118YCC % Calls Answered - TOTAL98.40 %Percentage2016/2017_Feb2017-02-012017-02-28Weekly YCC118YCC % Calls Answered - TOTAL96.10 %Percentage2016/2017_Mar2017-03-012017-03-31Weekly YCC118YCC % Calls Answered - TOTAL97.30 %Percentage2017/2018_Apr2017-04-012017-04-30Weekly YCC118YCC % Calls Answered - TOTAL94.90 %Percentage2017/2018_Q12017-04-012017-06-30Weekly YCC118YCC % Calls Answered - TOTAL97.10 %Percentage2017/20182017-04-012018-03-31Weekly YCC118YCC % Calls Answered - TOTAL92.50 %Percentage2017/2018_May2017-05-012017-05-31Weekly YCC118YCC % Calls Answered - TOTAL95.50 %Percentage2017/2018_Jun2017-06-012017-06-30Weekly YCC118YCC % Calls Answered - TOTAL97.40 %Percentage2017/2018_Jul2017-07-012017-07-31Weekly YCC118YCC % Calls Answered - TOTAL97.80 %Percentage2017/2018_Q22017-07-012017-09-30Weekly YCC118YCC % Calls Answered - TOTAL97.90 %Percentage2017/2018_Aug2017-08-012017-08-31Weekly YCC118YCC % Calls Answered - TOTAL98.10 %Percentage2017/2018_Sep2017-09-012017-09-30Weekly YCC118YCC % Calls Answered - TOTAL97.50 %Percentage2017/2018_Oct2017-10-012017-10-31Weekly YCC118YCC % Calls Answered - TOTAL98.20 %Percentage2017/2018_Q32017-10-012017-12-31Weekly YCC118YCC % Calls Answered - TOTAL98.10 %Percentage2017/2018_Nov2017-11-012017-11-30Weekly YCC118YCC % Calls Answered - TOTAL99.00 %Percentage2017/2018_Dec2017-12-012017-12-31Weekly YCC118YCC % Calls Answered - TOTAL98.80 %Percentage2017/2018_Jan2018-01-012018-01-31Weekly YCC118YCC % Calls Answered - TOTAL97.20 %Percentage2017/2018_Q42018-01-012018-03-31Weekly YCC118YCC % Calls Answered - TOTAL98.30 %Percentage2017/2018_Feb2018-02-012018-02-28Weekly YCC118YCC % Calls Answered - TOTAL95.00 %Percentage2017/2018_Mar2018-03-012018-03-31Weekly YCC118YCC % Calls Answered - TOTAL92.80 %Percentage2018/2019_Apr2018-04-012018-04-30Weekly YCC118YCC % Calls Answered - TOTAL96.90 %Percentage2018/2019_May2018-05-012018-05-31Weekly