﻿_id	KpiId	KpiName	Value	DataType	Period	StartDate	EndDate	CollectionFrequency
1	YCC118	YCC % Calls Answered - TOTAL	64.60 %	Percentage	2013/2014_Q1	2013-04-01	2013-06-30	Weekly
2	YCC118	YCC % Calls Answered - TOTAL	76.40 %	Percentage	2013/2014	2013-04-01	2014-03-31	Weekly
3	YCC118	YCC % Calls Answered - TOTAL	71.50 %	Percentage	2013/2014_Q2	2013-07-01	2013-09-30	Weekly
4	YCC118	YCC % Calls Answered - TOTAL	82.50 %	Percentage	2013/2014_Q3	2013-10-01	2013-12-31	Weekly
5	YCC118	YCC % Calls Answered - TOTAL	90.00 %	Percentage	2013/2014_Q4	2014-01-01	2014-03-31	Weekly
6	YCC118	YCC % Calls Answered - TOTAL	84.60 %	Percentage	2014/2015_Apr	2014-04-01	2014-04-30	Weekly
7	YCC118	YCC % Calls Answered - TOTAL	86.10 %	Percentage	2014/2015_Q1	2014-04-01	2014-06-30	Weekly
8	YCC118	YCC % Calls Answered - TOTAL	79.50 %	Percentage	2014/2015	2014-04-01	2015-03-31	Weekly
9	YCC118	YCC % Calls Answered - TOTAL	91.50 %	Percentage	2014/2015_May	2014-05-01	2014-05-31	Weekly
10	YCC118	YCC % Calls Answered - TOTAL	82.70 %	Percentage	2014/2015_Jun	2014-06-01	2014-06-30	Weekly
11	YCC118	YCC % Calls Answered - TOTAL	75.20 %	Percentage	2014/2015_Jul	2014-07-01	2014-07-31	Weekly
12	YCC118	YCC % Calls Answered - TOTAL	65.60 %	Percentage	2014/2015_Q2	2014-07-01	2014-09-30	Weekly
13	YCC118	YCC % Calls Answered - TOTAL	72.40 %	Percentage	2014/2015_Aug	2014-08-01	2014-08-31	Weekly
14	YCC118	YCC % Calls Answered - TOTAL	51.50 %	Percentage	2014/2015_Sep	2014-09-01	2014-09-30	Weekly
15	YCC118	YCC % Calls Answered - TOTAL	72.00 %	Percentage	2014/2015_Oct	2014-10-01	2014-10-31	Weekly
16	YCC118	YCC % Calls Answered - TOTAL	80.10 %	Percentage	2014/2015_Q3	2014-10-01	2014-12-31	Weekly
17	YCC118	YCC % Calls Answered - TOTAL	77.90 %	Percentage	2014/2015_Nov	2014-11-01	2014-11-30	Weekly
18	YCC118	YCC % Calls Answered - TOTAL	92.70 %	Percentage	2014/2015_Dec	2014-12-01	2014-12-31	Weekly
19	YCC118	YCC % Calls Answered - TOTAL	94.30 %	Percentage	2014/2015_Jan	2015-01-01	2015-01-31	Weekly
20	YCC118	YCC % Calls Answered - TOTAL	88.40 %	Percentage	2014/2015_Q4	2015-01-01	2015-03-31	Weekly
21	YCC118	YCC % Calls Answered - TOTAL	91.30 %	Percentage	2014/2015_Feb	2015-02-01	2015-02-28	Weekly
22	YCC118	YCC % Calls Answered - TOTAL	81.60 %	Percentage	2014/2015_Mar	2015-03-01	2015-03-31	Weekly
23	YCC118	YCC % Calls Answered - TOTAL	74.30 %	Percentage	2015/2016_Apr	2015-04-01	2015-04-30	Weekly
24	YCC118	YCC % Calls Answered - TOTAL	81.60 %	Percentage	2015/2016_Q1	2015-04-01	2015-06-30	Weekly
25	YCC118	YCC % Calls Answered - TOTAL	90.80 %	Percentage	2015/2016	2015-04-01	2016-03-31	Weekly
26	YCC118	YCC % Calls Answered - TOTAL	83.10 %	Percentage	2015/2016_May	2015-05-01	2015-05-31	Weekly
27	YCC118	YCC % Calls Answered - TOTAL	90.20 %	Percentage	2015/2016_Jun	2015-06-01	2015-06-30	Weekly
28	YCC118	YCC % Calls Answered - TOTAL	88.00 %	Percentage	2015/2016_Jul	2015-07-01	2015-07-31	Weekly
29	YCC118	YCC % Calls Answered - TOTAL	92.51 %	Percentage	2015/2016_Q2	2015-07-01	2015-09-30	Weekly
30	YCC118	YCC % Calls Answered - TOTAL	94.00 %	Percentage	2015/2016_Aug	2015-08-01	2015-08-31	Weekly
31	YCC118	YCC % Calls Answered - TOTAL	95.60 %	Percentage	2015/2016_Sep	2015-09-01	2015-09-30	Weekly
32	YCC118	YCC % Calls Answered - TOTAL	94.00 %	Percentage	2015/2016_Oct	2015-10-01	2015-10-31	Weekly
33	YCC118	YCC % Calls Answered - TOTAL	95.80 %	Percentage	2015/2016_Q3	2015-10-01	2015-12-31	Weekly
34	YCC118	YCC % Calls Answered - TOTAL	96.07 %	Percentage	2015/2016_Nov	2015-11-01	2015-11-30	Weekly
35	YCC118	YCC % Calls Answered - TOTAL	97.60 %	Percentage	2015/2016_Dec	2015-12-01	2015-12-31	Weekly
36	YCC118	YCC % Calls Answered - TOTAL	96.40 %	Percentage	2015/2016_Jan	2016-01-01	2016-01-31	Weekly
37	YCC118	YCC % Calls Answered - TOTAL	95.30 %	Percentage	2015/2016_Q4	2016-01-01	2016-03-31	Weekly
38	YCC118	YCC % Calls Answered - TOTAL	97.80 %	Percentage	2015/2016_Feb	2016-02-01	2016-02-29	Weekly
39	YCC118	YCC % Calls Answered - TOTAL	92.00 %	Percentage	2015/2016_Mar	2016-03-01	2016-03-31	Weekly
40	YCC118	YCC % Calls Answered - TOTAL	95.90 %	Percentage	2016/2017_Apr	2016-04-01	2016-04-30	Weekly
41	YCC118	YCC % Calls Answered - TOTAL	95.60 %	Percentage	2016/2017_Q1	2016-04-01	2016-06-30	Weekly
42	YCC118	YCC % Calls Answered - TOTAL	96.00 %	Percentage	2016/2017	2016-04-01	2017-03-31	Weekly
43	YCC118	YCC % Calls Answered - TOTAL	96.20 %	Percentage	2016/2017_May	2016-05-01	2016-05-31	Weekly
44	YCC118	YCC % Calls Answered - TOTAL	94.80 %	Percentage	2016/2017_Jun	2016-06-01	2016-06-30	Weekly
45	YCC118	YCC % Calls Answered - TOTAL	95.90 %	Percentage	2016/2017_Jul	2016-07-01	2016-07-31	Weekly
46	YCC118	YCC % Calls Answered - TOTAL	94.50 %	Percentage	2016/2017_Q2	2016-07-01	2016-09-30	Weekly
47	YCC118	YCC % Calls Answered - TOTAL	92.90 %	Percentage	2016/2017_Aug	2016-08-01	2016-08-31	Weekly
48	YCC118	YCC % Calls Answered - TOTAL	94.80 %	Percentage	2016/2017_Sep	2016-09-01	2016-09-30	Weekly
49	YCC118	YCC % Calls Answered - TOTAL	96.30 %	Percentage	2016/2017_Oct	2016-10-01	2016-10-31	Weekly
50	YCC118	YCC % Calls Answered - TOTAL	97.30 %	Percentage	2016/2017_Q3	2016-10-01	2016-12-31	Weekly
51	YCC118	YCC % Calls Answered - TOTAL	98.00 %	Percentage	2016/2017_Nov	2016-11-01	2016-11-30	Weekly
52	YCC118	YCC % Calls Answered - TOTAL	97.90 %	Percentage	2016/2017_Dec	2016-12-01	2016-12-31	Weekly
53	YCC118	YCC % Calls Answered - TOTAL	97.00 %	Percentage	2016/2017_Jan	2017-01-01	2017-01-31	Weekly
54	YCC118	YCC % Calls Answered - TOTAL	97.10 %	Percentage	2016/2017_Q4	2017-01-01	2017-03-31	Weekly
55	YCC118	YCC % Calls Answered - TOTAL	98.40 %	Percentage	2016/2017_Feb	2017-02-01	2017-02-28	Weekly
56	YCC118	YCC % Calls Answered - TOTAL	96.10 %	Percentage	2016/2017_Mar	2017-03-01	2017-03-31	Weekly
57	YCC118	YCC % Calls Answered - TOTAL	97.30 %	Percentage	2017/2018_Apr	2017-04-01	2017-04-30	Weekly
58	YCC118	YCC % Calls Answered - TOTAL	94.90 %	Percentage	2017/2018_Q1	2017-04-01	2017-06-30	Weekly
59	YCC118	YCC % Calls Answered - TOTAL	97.10 %	Percentage	2017/2018	2017-04-01	2018-03-31	Weekly
60	YCC118	YCC % Calls Answered - TOTAL	92.50 %	Percentage	2017/2018_May	2017-05-01	2017-05-31	Weekly
61	YCC118	YCC % Calls Answered - TOTAL	95.50 %	Percentage	2017/2018_Jun	2017-06-01	2017-06-30	Weekly
62	YCC118	YCC % Calls Answered - TOTAL	97.40 %	Percentage	2017/2018_Jul	2017-07-01	2017-07-31	Weekly
63	YCC118	YCC % Calls Answered - TOTAL	97.80 %	Percentage	2017/2018_Q2	2017-07-01	2017-09-30	Weekly
64	YCC118	YCC % Calls Answered - TOTAL	97.90 %	Percentage	2017/2018_Aug	2017-08-01	2017-08-31	Weekly
65	YCC118	YCC % Calls Answered - TOTAL	98.10 %	Percentage	2017/2018_Sep	2017-09-01	2017-09-30	Weekly
66	YCC118	YCC % Calls Answered - TOTAL	97.50 %	Percentage	2017/2018_Oct	2017-10-01	2017-10-31	Weekly
67	YCC118	YCC % Calls Answered - TOTAL	98.20 %	Percentage	2017/2018_Q3	2017-10-01	2017-12-31	Weekly
68	YCC118	YCC % Calls Answered - TOTAL	98.10 %	Percentage	2017/2018_Nov	2017-11-01	2017-11-30	Weekly
69	YCC118	YCC % Calls Answered - TOTAL	99.00 %	Percentage	2017/2018_Dec	2017-12-01	2017-12-31	Weekly
70	YCC118	YCC % Calls Answered - TOTAL	98.80 %	Percentage	2017/2018_Jan	2018-01-01	2018-01-31	Weekly
71	YCC118	YCC % Calls Answered - TOTAL	97.20 %	Percentage	2017/2018_Q4	2018-01-01	2018-03-31	Weekly
72	YCC118	YCC % Calls Answered - TOTAL	98.30 %	Percentage	2017/2018_Feb	2018-02-01	2018-02-28	Weekly
73	YCC118	YCC % Calls Answered - TOTAL	95.00 %	Percentage	2017/2018_Mar	2018-03-01	2018-03-31	Weekly
74	YCC118	YCC % Calls Answered - TOTAL	92.80 %	Percentage	2018/2019_Apr	2018-04-01	2018-04-30	Weekly
75	YCC118	YCC % Calls Answered - TOTAL	96.90 %	Percentage	2018/2019_May	2018-05-01	2018-05-31	Weekly
