adcs03Deprivation: % of the population living in the 20% most deprived Lower Super Output AreasAnnualFinancial Year2012/20137.14Up is Bad adcs03Deprivation: % of the population living in the 20% most deprived Lower Super Output AreasAnnualFinancial Year2013/20147.17Up is Bad adcs03Deprivation: % of the population living in the 20% most deprived Lower Super Output AreasAnnualFinancial Year2014/20153.86Up is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2012/2013NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2013/201431.00Up is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2014/201543.67Up is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2015/2016NCUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2016/2017N/CUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2017/2018N/CUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2018/2019N/CUp is Bad APSE121Street Lighting: Average cost of maintaining street lights (PI 01a)AnnualFinancial Year2019/2020Up is Bad ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2013/201443.00Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2014/201546.60Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2015/201645.80Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2016/201749.50Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2017/201844.50Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2018/201943.40Up is Good ASCOF1I1Proportion of people who use services who reported that they had as much social contact as they would likeAnnualFinancial Year2019/2020Up is Good BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2013/20141760.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2014/20151341.002824.002703.002166.001341.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2015/2016944.001904.001250.002137.00944.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2016/2017624.001197.00980.00944.00624.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2017/2018-46.00986.00796.00772.00-46.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2018/20191132.001845.001567.001523.001132.00Up is Bad BPI108Forecast Budget Outturn (£000s Overspent / -Underspent)QuarterlyFinancial Year2019/20204149.002384.002453.003948.004149.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2013/2014-314.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2014/2015-688.002294.001309.00771.00-688.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2015/2016-876.001904.001250.001117.00-876.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2016/2017-542.001197.00480.00394.00-542.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2017/2018-620.00636.00446.00272.00-620.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2018/2019-153.001545.001267.001173.00-153.00Up is Bad BPI110Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency)QuarterlyFinancial Year2019/20201794.001884.001853.002805.001794.00Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2013/20141.480.170.080.830.360.970.830.930.911.212.602.031.943.123.321.782.74Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2014/20154.891.831.111.811.581.542.223.882.558.4610.6713.3810.836.826.853.295.65Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2015/20163.033.222.191.682.362.672.183.272.703.846.705.835.461.401.701.701.60Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2016/20172.801.401.301.601.401.502.002.992.163.153.503.003.214.103.605.504.40Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2017/20181.702.502.301.502.102.301.602.502.101.70NCNC1.70NCNCNCNCUp is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2018/20198.90NCNCNCNCNCNCNCNCNCNCNCNCNCNC8.908.90Up is Bad CES62STREET LIGHTING - Average time taken to resolve issues (Working days)MonthlyFinancial Year2019/20208.0011.0010.307.409.807.507.108.407.808.3012.8011.5011.009.509.304.1011.20Up is Bad CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2013/201491.07100.00100.00100.00100.0088.7097.3097.9095.5996.3078.5092.4089.4879.9079.4097.5083.61Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2014/201549.1290.1098.4492.0093.4896.8091.3063.8081.4720.6020.4018.0019.7035.5032.9075.7045.87Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2015/201672.5269.9096.3498.6585.8787.3089.7086.9087.7365.0032.3022.6850.6796.7695.2094.4095.88Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2016/201781.0698.8598.9499.1598.9696.4093.6084.1090.1090.8378.6087.4280.6676.3079.2052.5070.01Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2017/201889.2084.4084.1097.5088.7090.6093.3085.1089.4093.6012.5036.4086.5084.8098.8097.3095.40Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2018/201987.6097.7098.9095.9097.7098.9094.4095.0095.5091.1090.4092.2091.2096.3078.0032.5074.60Up is Good CES63STREET LIGHTING - % issues resolved within target time (SLA)MonthlyFinancial Year2019/202041.9042.7056.0044.3048.0047.4059.3048.6052.2046.0048.1044.4046.3027.7022.3058.0030.90Up is Good CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2014/2015623686.00158844.00154682.00138160.00172000.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2015/2016672088.00164350.00170718.00162933.00174087.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2016/2017629381.00171176.00154248.00144580.00159377.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2017/2018548748.00146073.00145008.00127697.00129970.00Neutral CFD03Number of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2018/2019123081.00Neutral CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2014/201591.2791.9092.6492.4291.66Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2015/201688.1584.0288.5390.5889.47Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2016/201789.0188.9587.1590.3889.58Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2017/201889.7587.5789.4091.9390.44Up is Good CFD03a% of external calls answered within 20 seconds - CYCQuarterlyFinancial Year2018/201987.70Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2010/201167.2172.3279.3363.1273.8457.1161.2964.4161.26Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2011/201255.8560.4853.7057.3256.7756.1454.3055.0455.0757.0858.4650.1255.4553.7358.2257.7256.42Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2012/201354.5257.1755.5753.3756.4157.7060.1158.3158.7656.8655.5452.3455.2044.2539.9735.4941.15Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2013/201439.3141.6137.2141.7540.2136.7639.7333.5536.6137.8940.0838.5238.7642.7638.2643.4741.60Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2014/201558.1538.5951.4356.7852.6150.4066.3054.8357.6366.1065.1793.4267.9375.4471.8557.7964.91Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2015/201691.5454.9651.0380.9553.6875.0081.25100.0080.5591.1992.5393.5491.8092.2792.3490.9891.81Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2016/201792.4892.8091.9492.1192.2692.4293.9492.8893.1191.1992.7992.2492.0192.0693.3692.0992.48Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2017/201893.1393.4092.7093.6493.2392.9792.3092.5192.5193.4592.7095.2693.5094.2293.6293.6593.63Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2018/201994.1593.0492.9893.4793.1693.23NANANA92.1494.5193.1193.3396.6096.1395.9696.19Up is Good CFS01Overall Customer Centre Satisfaction (%) - CYCMonthlyFinancial Year2019/202094.7393.7295.5494.6494.6094.4795.6293.9094.5594.3695.5595.9195.0994.5894.4095.3194.73Up is Good COMP01% of ST1 complaints responded to within 5 daysQuarterlyFinancial Year2016/201775.4075.40Up is Good COMP01% of ST1 complaints responded to within 5 daysQuarterlyFinancial Year2017/201858.7673.2060.9765.6052.50Up is Good COMP01% of ST1 complaints responded to within 5 daysQuarterlyFinancial Year2018/201939.6049.4450.1056.90Up is Good COMP01% of ST1 complaints responded to within 5 daysQuarterlyFinancial Year2019/202056.1077.00Up is Good COR01Key Corporate RisksQuarterlyFinancial Year2014/201511.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2015/201611.0011.0011.0011.0011.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2016/201710.0010.0010.0010.0010.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2017/201812.0011.0011.0011.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2018/201912.0012.0012.0012.0012.00Neutral COR01Key Corporate RisksQuarterlyFinancial Year2019/202012.0013.0013.00Neutral CORP02LaRed rated Large ProjectsQuarterlyFinancial Year2015/20160.000.00Neutral CORP02LaRed rated Large ProjectsQuarterlyFinancial Year2016/20171.000.000.001.001.00Neutral CORP02LaRed rated Large ProjectsQuarterlyFinancial Year2017/20181.001.001.001.001.00Neutral CORP02LaRed rated Large ProjectsQuarterlyFinancial Year2018/20190.000.000.000.000.00Neutral CORP02LaRed rated Large ProjectsQuarterlyFinancial Year2019/20200.000.000.00Neutral CORP02LbAmber rated Large ProjectsQuarterlyFinancial Year2015/20165.005.00Neutral CORP02LbAmber rated Large ProjectsQuarterlyFinancial Year2016/20175.006.005.006.005.00Neutral CORP02LbAmber rated Large ProjectsQuarterlyFinancial Year2017/20186.006.006.006.006.00Neutral CORP02LbAmber rated Large ProjectsQuarterlyFinancial Year2018/20198.009.008.009.008.00Neutral CORP02LbAmber rated Large ProjectsQuarterlyFinancial Year2019/20208.009.009.00Neutral CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2013/20148.401.613.125.568.39Up is Bad CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2014/201511.401.001.922.702.703.684.485.165.166.237.268.488.489.4610.4211.3911.39Up is Bad CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2015/201610.100.801.502.202.203.003.604.204.205.206.207.007.008.009.1010.1010.10Up is Bad CYC01Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD)MonthlyFinancial Year2016/201710.200.801.602.302.303.003.804.404.405.206.206.806.80NCNCNC10.20Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2012/20136.50Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2013/20146.501.362.214.326.54Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2014/20157.800.531.081.491.492.022.202.482.483.554.585.795.796.577.197.797.79Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2015/20165.700.400.801.301.301.701.801.901.902.403.003.503.504.204.905.705.70Up is Bad EDU03Average sickness days lost per FTE - Schools - (YTD)MonthlyFinancial Year2016/20177.300.601.402.002.002.602.803.203.203.804.705.105.10NCNCNC7.30Up is Bad FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2011/2012804.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2012/2013954.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2013/20141384.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2014/20151864.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2015/20161670.00678.001176.001670.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2016/20171719.00414.00821.001240.001719.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2017/20181852.00401.00849.001305.001852.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2018/20192068.00554.001057.001528.002068.00Neutral FOI01-01FOI & EIR - Total Received - (YTD)QuarterlyFinancial Year2019/2020455.00932.00Neutral FOI01-02FOI (Freedom of Information) - Total Received - (YTD)QuarterlyFinancial Year2014/20151501.00Neutral FOI01-02FOI (Freedom of Information) - Total Received - (YTD)QuarterlyFinancial Year2015/20161360.00552.00955.001360.00Neutral FOI01-02FOI (Freedom of Information) - Total Received - (YTD)QuarterlyFinancial Year2016/20171336.00338.00641.00966.001336.00Neutral FOI01-02FOI (Freedom of Information) - Total Received - (YTD)QuarterlyFinancial Year2017/20181290.00273.00578.00907.001290.00Neutral FOI01-02FOI (Freedom of Information) - Total Received - (YTD)QuarterlyFinancial Year2018/20191479.00363.00742.001100.001479.00Neutral FOI01-02FOI (Freedom of Information) - Total Received - (YTD)QuarterlyFinancial Year2019/2020330.00682.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Received - (YTD)QuarterlyFinancial Year2014/2015363.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Received - (YTD)QuarterlyFinancial Year2015/2016310.00126.00221.00310.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Received - (YTD)QuarterlyFinancial Year2016/2017383.0076.00180.00274.00383.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Received - (YTD)QuarterlyFinancial Year2017/2018562.00128.00271.00398.00562.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Received - (YTD)QuarterlyFinancial Year2018/2019589.00191.00315.00428.00589.00Neutral FOI01-03EIR (Environmental Information Regulations) - Total Received - (YTD)QuarterlyFinancial Year2019/2020125.00250.00Neutral FOI01-04FOI & EIR - Total ReceivedQuarterlyFinancial Year2014/20151864.00Neutral FOI01-04FOI & EIR - Total ReceivedQuarterlyFinancial Year2015/20161670.00498.00494.00Neutral FOI01-04FOI & EIR - Total ReceivedQuarterlyFinancial Year2016/20171719.00414.00407.00419.00479.00Neutral FOI01-04FOI & EIR - Total ReceivedQuarterlyFinancial Year2017/20181852.00401.00448.00456.00547.00Neutral FOI01-04FOI & EIR - Total ReceivedQuarterlyFinancial Year2018/20192068.00554.00503.00471.00540.00Neutral FOI01-04FOI & EIR - Total ReceivedQuarterlyFinancial Year2019/2020455.00477.00Neutral FOI01-05FOI (Freedom of Information) - Total ReceivedQuarterlyFinancial Year2014/20151501.00Neutral FOI01-05FOI (Freedom of Information) - Total ReceivedQuarterlyFinancial Year2015/20161360.00403.00405.00Neutral FOI01-05FOI (Freedom of Information) - Total ReceivedQuarterlyFinancial Year2016/20171336.00338.00303.00325.00370.00Neutral FOI01-05FOI (Freedom of Information) - Total ReceivedQuarterlyFinancial Year2017/20181290.00273.00305.00329.00383.00Neutral FOI01-05FOI (Freedom of Information) - Total ReceivedQuarterlyFinancial Year2018/20191479.00363.00379.00358.00379.00Neutral FOI01-05FOI (Freedom of Information) - Total ReceivedQuarterlyFinancial Year2019/2020330.00352.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total ReceivedQuarterlyFinancial Year2014/2015363.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total ReceivedQuarterlyFinancial Year2015/2016310.0095.0089.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total ReceivedQuarterlyFinancial Year2016/2017383.0076.00104.0094.00109.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total ReceivedQuarterlyFinancial Year2017/2018562.00128.00143.00127.00164.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total ReceivedQuarterlyFinancial Year2018/2019589.00191.00124.00113.00161.00Neutral FOI01-06EIR (Environmental Information Regulations) - Total ReceivedQuarterlyFinancial Year2019/2020125.00125.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2011/2012698.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2012/2013715.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2013/20141121.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2014/20151752.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2015/20161597.00652.001132.001597.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2016/20171601.00388.00772.001153.001601.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2017/20181652.00371.00778.001159.001652.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2018/20191879.00514.00975.001396.001879.00Neutral FOI02-01FOI & EIR - In time - (YTD)QuarterlyFinancial Year2019/2020366.00774.00Neutral FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2011/201286.80Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2012/201374.90Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2013/201481.00Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2014/201594.00Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2015/201695.6096.2096.3095.60Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2016/201793.1493.7094.0093.0093.14Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2017/201889.2092.5091.6488.8089.20Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2018/201990.8692.8092.2491.3690.86Up is Good FOI02-01aFOI & EIR - % In time - (YTD)QuarterlyFinancial Year2019/202080.4083.05Up is Good FOI02-02FOI (Freedom of Information) - In time - (YTD)QuarterlyFinancial Year2014/20151399.00Neutral FOI02-02FOI (Freedom of Information) - In time - (YTD)QuarterlyFinancial Year2015/20161291.00527.00913.001291.00Neutral FOI02-02FOI (Freedom of Information) - In time - (YTD)QuarterlyFinancial Year2016/20171229.00312.00595.00887.001229.00Neutral FOI02-02FOI (Freedom of Information) - In time - (YTD)QuarterlyFinancial Year2017/20181111.00248.00515.00771.001111.00Neutral FOI02-02FOI (Freedom of Information) - In time - (YTD)QuarterlyFinancial Year2018/20191332.00331.00674.00993.001332.00Neutral FOI02-02FOI (Freedom of Information) - In time - (YTD)QuarterlyFinancial Year2019/2020258.00552.00Neutral FOI02-02aFOI (Freedom of Information) - % In time - (YTD)QuarterlyFinancial Year2014/201593.20Up is Good FOI02-02aFOI (Freedom of Information) - % In time - (YTD)QuarterlyFinancial Year2015/201694.9095.5095.6094.90Up is Good FOI02-02aFOI (Freedom of Information) - % In time - (YTD)QuarterlyFinancial Year2016/201791.9992.3092.8091.8091.99Up is Good FOI02-02aFOI (Freedom of Information) - % In time - (YTD)QuarterlyFinancial Year2017/201886.1090.8089.1085.0086.10Up is Good FOI02-02aFOI (Freedom of Information) - % In time - (YTD)QuarterlyFinancial Year2018/201990.0691.2090.8390.2790.06Up is Good FOI02-02aFOI (Freedom of Information) - % In time - (YTD)QuarterlyFinancial Year2019/202078.2080.94Up is Good FOI02-03EIR (Environmental Information Regulations) - In time - (YTD)QuarterlyFinancial Year2014/2015353.00Neutral FOI02-03EIR (Environmental Information Regulations) - In time - (YTD)QuarterlyFinancial Year2015/2016306.00125.00219.00306.00Neutral FOI02-03EIR (Environmental Information Regulations) - In time - (YTD)QuarterlyFinancial Year2016/2017372.0076.00177.00266.00372.00Neutral FOI02-03EIR (Environmental Information Regulations) - In time - (YTD)QuarterlyFinancial Year2017/2018541.00123.00263.00388.00541.00Neutral FOI02-03EIR (Environmental Information Regulations) - In time - (YTD)QuarterlyFinancial Year2018/2019547.00183.00301.00403.00547.00Neutral FOI02-03EIR (Environmental Information Regulations) - In time - (YTD)QuarterlyFinancial Year2019/2020108.00222.00Neutral FOI02-03aEIR (Environmental Information Regulations) - % In time - (YTD)QuarterlyFinancial Year2014/201597.20Up is Good FOI02-03aEIR (Environmental Information Regulations) - % In time - (YTD)QuarterlyFinancial Year2015/201698.7099.2099.1098.70Up is Good FOI02-03aEIR (Environmental Information Regulations) - % In time - (YTD)QuarterlyFinancial Year2016/201797.13100.0098.3097.1097.13Up is Good FOI02-03aEIR (Environmental Information Regulations) - % In time - (YTD)QuarterlyFinancial Year2017/201896.3096.1097.0597.5096.30Up is Good FOI02-03aEIR (Environmental Information Regulations) - % In time - (YTD)QuarterlyFinancial Year2018/201992.8795.8095.5594.1692.87Up is Good FOI02-03aEIR (Environmental Information Regulations) - % In time - (YTD)QuarterlyFinancial Year2019/202086.4088.80Up is Good FOI02-04FOI & EIR - In timeQuarterlyFinancial Year2014/20151752.00Neutral FOI02-04FOI & EIR - In timeQuarterlyFinancial Year2015/20161597.00480.00465.00Neutral FOI02-04FOI & EIR - In timeQuarterlyFinancial Year2016/20171601.00388.00384.00381.00448.00Neutral FOI02-04FOI & EIR - In timeQuarterlyFinancial Year2017/20181652.00371.00407.00381.00493.00Neutral FOI02-04FOI & EIR - In timeQuarterlyFinancial Year2018/20191879.00514.00461.00421.00483.00Neutral FOI02-04FOI & EIR - In timeQuarterlyFinancial Year2019/2020366.00408.00Neutral FOI02-04aFOI & EIR - % In timeQuarterlyFinancial Year2014/201594.00Up is Good FOI02-04aFOI & EIR - % In timeQuarterlyFinancial Year2015/201695.6096.4094.10Up is Good FOI02-04aFOI & EIR - % In timeQuarterlyFinancial Year2016/201793.1493.7094.3090.9093.53Up is Good FOI02-04aFOI & EIR - % In timeQuarterlyFinancial Year2017/201889.2092.5090.8583.5090.10Up is Good FOI02-04aFOI & EIR - % In timeQuarterlyFinancial Year2018/201990.8692.8091.6589.3889.44Up is Good FOI02-04aFOI & EIR - % In timeQuarterlyFinancial Year2019/202080.4085.53Up is Good FOI02-05FOI (Freedom of Information) - In timeQuarterlyFinancial Year2014/20151399.00Neutral FOI02-05FOI (Freedom of Information) - In timeQuarterlyFinancial Year2015/20161291.00386.00378.00Neutral FOI02-05FOI (Freedom of Information) - In timeQuarterlyFinancial Year2016/20171229.00312.00283.00292.00342.00Neutral FOI02-05FOI (Freedom of Information) - In timeQuarterlyFinancial Year2017/20181111.00248.00267.00256.00340.00Neutral FOI02-05FOI (Freedom of Information) - In timeQuarterlyFinancial Year2018/20191332.00331.00343.00319.00339.00Neutral FOI02-05FOI (Freedom of Information) - In timeQuarterlyFinancial Year2019/2020258.00294.00Neutral FOI02-05aFOI (Freedom of Information) - % In timeQuarterlyFinancial Year2014/201593.20Up is Good FOI02-05aFOI (Freedom of Information) - % In timeQuarterlyFinancial Year2015/201694.9095.8093.30Up is Good FOI02-05aFOI (Freedom of Information) - % In timeQuarterlyFinancial Year2016/201791.9992.3093.4089.8092.43Up is Good FOI02-05aFOI (Freedom of Information) - % In timeQuarterlyFinancial Year2017/201886.1090.8087.5477.8088.80Up is Good FOI02-05aFOI (Freedom of Information) - % In timeQuarterlyFinancial Year2018/201990.0691.2090.5089.1189.45Up is Good FOI02-05aFOI (Freedom of Information) - % In timeQuarterlyFinancial Year2019/202078.2083.52Up is Good FOI02-06EIR (Environmental Information Regulations) - In timeQuarterlyFinancial Year2014/2015353.00Neutral FOI02-06EIR (Environmental Information Regulations) - In timeQuarterlyFinancial Year2015/2016306.0094.00212.00Neutral FOI02-06EIR (Environmental Information Regulations) - In timeQuarterlyFinancial Year2016/2017372.0076.00101.0089.00106.00Neutral FOI02-06EIR (Environmental Information Regulations) - In timeQuarterlyFinancial Year2017/2018541.00123.00140.00125.00153.00Neutral FOI02-06EIR (Environmental Information Regulations) - In timeQuarterlyFinancial Year2018/2019547.00183.00118.00102.00144.00Neutral FOI02-06EIR (Environmental Information Regulations) - In timeQuarterlyFinancial Year2019/2020108.00114.00Neutral FOI02-06aEIR (Environmental Information Regulations) - % In timeQuarterlyFinancial Year2014/201597.20Up is Good FOI02-06aEIR (Environmental Information Regulations) - % In timeQuarterlyFinancial Year2015/201698.7098.9099.10Up is Good FOI02-06aEIR (Environmental Information Regulations) - % In timeQuarterlyFinancial Year2016/201797.13100.0097.1094.7097.25Up is Good FOI02-06aEIR (Environmental Information Regulations) - % In timeQuarterlyFinancial Year2017/201896.3096.1097.0598.4093.30Up is Good FOI02-06aEIR (Environmental Information Regulations) - % In timeQuarterlyFinancial Year2018/201992.8795.8095.2090.2689.44Up is Good FOI02-06aEIR (Environmental Information Regulations) - % In timeQuarterlyFinancial Year2019/202086.4091.20Up is Good FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2011/2012106.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2012/2013239.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2013/2014263.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2014/2015112.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2015/201673.0026.0044.0073.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2016/2017118.0026.0049.0087.00118.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2017/2018200.0030.0071.00146.00200.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2018/2019189.0040.0082.00132.00189.00Neutral FOI03-01FOI & EIR - Out of time - (YTD)QuarterlyFinancial Year2019/202089.00158.00Neutral FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2011/201213.20Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2012/201325.10Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2013/201419.00Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2014/20156.00Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2015/20164.403.803.704.40Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2016/20176.867.306.407.406.86Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2017/201810.807.508.3611.2010.80Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2018/20199.147.208.418.649.14Up is Bad FOI03-01aFOI & EIR - % Out of time - (YTD)QuarterlyFinancial Year2019/202019.6016.95Up is Bad FOI03-02FOI (Freedom of Information) - Out of time - (YTD)QuarterlyFinancial Year2014/2015102.00Neutral FOI03-02FOI (Freedom of Information) - Out of time - (YTD)QuarterlyFinancial Year2015/201669.0025.0042.0069.00Neutral FOI03-02FOI (Freedom of Information) - Out of time - (YTD)QuarterlyFinancial Year2016/2017107.0026.0046.0079.00107.00Neutral FOI03-02FOI (Freedom of Information) - Out of time - (YTD)QuarterlyFinancial Year2017/2018189.0025.0063.00136.00189.00Neutral FOI03-02FOI (Freedom of Information) - Out of time - (YTD)QuarterlyFinancial Year2018/2019147.0032.0068.00107.00147.00Neutral FOI03-02FOI (Freedom of Information) - Out of time - (YTD)QuarterlyFinancial Year2019/202072.00130.00Neutral FOI03-02aFOI (Freedom of Information) - % Out of time - (YTD)QuarterlyFinancial Year2014/20156.80Up is Bad FOI03-02aFOI (Freedom of Information) - % Out of time - (YTD)QuarterlyFinancial Year2015/20165.104.504.405.10Up is Bad FOI03-02aFOI (Freedom of Information) - % Out of time - (YTD)QuarterlyFinancial Year2016/20178.019.107.908.708.01Up is Bad FOI03-02aFOI (Freedom of Information) - % Out of time - (YTD)QuarterlyFinancial Year2017/201814.609.2010.9015.0014.60Up is Bad FOI03-02aFOI (Freedom of Information) - % Out of time - (YTD)QuarterlyFinancial Year2018/20199.948.809.169.739.94Up is Bad FOI03-02aFOI (Freedom of Information) - % Out of time - (YTD)QuarterlyFinancial Year2019/202021.8019.06Up is Bad FOI03-03EIR (Environmental Information Regulations) - Out of time - (YTD)QuarterlyFinancial Year2014/201510.00Neutral FOI03-03EIR (Environmental Information Regulations) - Out of time - (YTD)QuarterlyFinancial Year2015/20164.001.002.004.00Neutral FOI03-03EIR (Environmental Information Regulations) - Out of time - (YTD)QuarterlyFinancial Year2016/201711.000.003.008.0011.00Neutral FOI03-03EIR (Environmental Information Regulations) - Out of time - (YTD)QuarterlyFinancial Year2017/201821.005.008.0010.0021.00Neutral FOI03-03EIR (Environmental Information Regulations) - Out of time - (YTD)QuarterlyFinancial Year2018/201942.008.0014.0025.0042.00Neutral FOI03-03EIR (Environmental Information Regulations) - Out of time - (YTD)QuarterlyFinancial Year2019/202017.0028.00Neutral FOI03-03aEIR (Environmental Information Regulations) - % Out of time - (YTD)QuarterlyFinancial Year2014/20152.80Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Out of time - (YTD)QuarterlyFinancial Year2015/20161.300.800.901.30Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Out of time - (YTD)QuarterlyFinancial Year2016/20172.870.001.702.902.87Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Out of time - (YTD)QuarterlyFinancial Year2017/20183.703.902.952.503.70Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Out of time - (YTD)QuarterlyFinancial Year2018/20197.134.204.445.847.13Up is Bad FOI03-03aEIR (Environmental Information Regulations) - % Out of time - (YTD)QuarterlyFinancial Year2019/202013.6011.20Up is Bad FOI03-04FOI & EIR - Out of timeQuarterlyFinancial Year2014/2015112.00Neutral FOI03-04FOI & EIR - Out of timeQuarterlyFinancial Year2015/201673.0018.0029.00Neutral FOI03-04FOI & EIR - Out of timeQuarterlyFinancial Year2016/2017118.0026.0023.0038.0031.00Neutral FOI03-04FOI & EIR - Out of timeQuarterlyFinancial Year2017/2018200.0030.0041.0075.0054.00Neutral FOI03-04FOI & EIR - Out of timeQuarterlyFinancial Year2018/2019189.0040.0042.0050.0057.00Neutral FOI03-04FOI & EIR - Out of timeQuarterlyFinancial Year2019/202089.0069.00Neutral FOI03-04aFOI & EIR - % Out of timeQuarterlyFinancial Year2014/20156.00Up is Bad FOI03-04aFOI & EIR - % Out of timeQuarterlyFinancial Year2015/20164.403.605.90Up is Bad FOI03-04aFOI & EIR - % Out of timeQuarterlyFinancial Year2016/20176.867.305.709.206.47Up is Bad FOI03-04aFOI & EIR - % Out of timeQuarterlyFinancial Year2017/201810.807.509.1516.409.90Up is Bad FOI03-04aFOI & EIR - % Out of timeQuarterlyFinancial Year2018/20199.147.208.3510.6210.56Up is Bad FOI03-04aFOI & EIR - % Out of timeQuarterlyFinancial Year2019/202019.6014.46Up is Bad FOI03-05FOI (Freedom of Information) - Out of timeQuarterlyFinancial Year2014/2015102.00Neutral FOI03-05FOI (Freedom of Information) - Out of timeQuarterlyFinancial Year2015/201669.0017.0027.00Neutral FOI03-05FOI (Freedom of Information) - Out of timeQuarterlyFinancial Year2016/2017107.0026.0020.0033.0028.00Neutral FOI03-05FOI (Freedom of Information) - Out of timeQuarterlyFinancial Year2017/2018189.0025.0038.0073.0043.00Neutral FOI03-05FOI (Freedom of Information) - Out of timeQuarterlyFinancial Year2018/2019147.0032.0036.0039.0040.00Neutral FOI03-05FOI (Freedom of Information) - Out of timeQuarterlyFinancial Year2019/202072.0058.00Neutral FOI03-05aFOI (Freedom of Information) - % Out of timeQuarterlyFinancial Year2014/20156.80Up is Bad FOI03-05aFOI (Freedom of Information) - % Out of timeQuarterlyFinancial Year2015/20165.104.206.70Up is Bad FOI03-05aFOI (Freedom of Information) - % Out of timeQuarterlyFinancial Year2016/20178.019.106.7010.307.57Up is Bad FOI03-05aFOI (Freedom of Information) - % Out of timeQuarterlyFinancial Year2017/201814.609.2012.4622.2011.20Up is Bad FOI03-05aFOI (Freedom of Information) - % Out of timeQuarterlyFinancial Year2018/20199.948.809.5010.8910.55Up is Bad FOI03-05aFOI (Freedom of Information) - % Out of timeQuarterlyFinancial Year2019/202021.8016.48Up is Bad FOI03-06EIR (Environmental Information Regulations) - Out of timeQuarterlyFinancial Year2014/201510.00Neutral FOI03-06EIR (Environmental Information Regulations) - Out of timeQuarterlyFinancial Year2015/20164.001.002.00Neutral FOI03-06EIR (Environmental Information Regulations) - Out of timeQuarterlyFinancial Year2016/201711.000.003.005.003.00Neutral FOI03-06EIR (Environmental Information Regulations) - Out of timeQuarterlyFinancial Year2017/201821.005.003.002.0011.00Neutral FOI03-06EIR (Environmental Information Regulations) - Out of timeQuarterlyFinancial Year2018/201942.008.006.0011.0017.00Neutral FOI03-06EIR (Environmental Information Regulations) - Out of timeQuarterlyFinancial Year2019/202017.0011.00Neutral FOI03-06aEIR (Environmental Information Regulations) - % Out of timeQuarterlyFinancial Year2014/20152.80Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Out of timeQuarterlyFinancial Year2015/20161.301.100.90Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Out of timeQuarterlyFinancial Year2016/20172.870.002.905.302.75Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Out of timeQuarterlyFinancial Year2017/20183.703.902.101.606.70Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Out of timeQuarterlyFinancial Year2018/20197.134.204.809.7310.56Up is Bad FOI03-06aEIR (Environmental Information Regulations) - % Out of timeQuarterlyFinancial Year2019/202013.608.80Up is Bad FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)QuarterlyFinancial Year2014/2015131.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)QuarterlyFinancial Year2015/201683.0030.0069.0083.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)QuarterlyFinancial Year2016/2017106.0043.0061.0075.00106.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)QuarterlyFinancial Year2017/2018105.0013.0028.0061.00105.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)QuarterlyFinancial Year2018/2019129.0035.0059.0098.00129.00Neutral FOI05-01DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)QuarterlyFinancial Year2019/202044.0083.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)QuarterlyFinancial Year2014/201592.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)QuarterlyFinancial Year2015/201664.0025.0058.0064.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)QuarterlyFinancial Year2016/201789.0040.0052.0064.0089.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)QuarterlyFinancial Year2017/201887.0011.0024.0049.0087.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)QuarterlyFinancial Year2018/2019103.0029.0044.0079.00103.00Neutral FOI05-02DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)QuarterlyFinancial Year2019/202033.0065.00Neutral FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2014/201570.23Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2015/201677.1183.3084.1077.10Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2016/201783.9693.0085.2085.3083.96Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2017/201882.8084.6085.7180.3082.80Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2018/201979.8482.8074.5880.6179.84Up is Good FOI05-02aDP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)QuarterlyFinancial Year2019/202075.0078.31Up is Good FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)QuarterlyFinancial Year2014/201539.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)QuarterlyFinancial Year2015/201619.005.0011.0019.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)QuarterlyFinancial Year2016/201717.003.009.0011.0017.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)QuarterlyFinancial Year2017/201818.002.004.0012.0018.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)QuarterlyFinancial Year2018/201926.006.0015.0019.0026.00Neutral FOI05-03DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)QuarterlyFinancial Year2019/202011.0018.00Neutral FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2014/201529.77Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2015/201622.8916.7015.9022.90Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2016/201716.047.0014.8014.7016.04Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2017/201817.1015.4014.2819.7017.10Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2018/201920.1517.1025.4219.3920.15Up is Bad FOI05-03aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)QuarterlyFinancial Year2019/202025.0021.69Up is Bad FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedQuarterlyFinancial Year2014/2015131.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedQuarterlyFinancial Year2015/201683.0039.0014.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedQuarterlyFinancial Year2016/2017106.0043.0018.0014.0031.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedQuarterlyFinancial Year2017/2018105.0013.0015.0033.0044.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedQuarterlyFinancial Year2018/2019129.0035.0024.0039.0031.00Neutral FOI05-05DP (Data Protection Act) / SAR (Subject Access Request) - Total ReceivedQuarterlyFinancial Year2019/202044.0039.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeQuarterlyFinancial Year2014/201592.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeQuarterlyFinancial Year2015/201664.0033.006.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeQuarterlyFinancial Year2016/201789.0040.0012.0012.0025.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeQuarterlyFinancial Year2017/201887.0011.0013.0025.0038.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeQuarterlyFinancial Year2018/2019103.0029.0015.0035.0024.00Neutral FOI05-06DP (Data Protection Act) / SAR (Subject Access Request) - In timeQuarterlyFinancial Year2019/202033.0032.00Neutral FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeQuarterlyFinancial Year2014/201570.23Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeQuarterlyFinancial Year2015/201677.1184.6042.90Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeQuarterlyFinancial Year2016/201783.9693.0066.7085.7080.64Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeQuarterlyFinancial Year2017/201882.8084.6086.6775.8086.40Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeQuarterlyFinancial Year2018/201979.8482.8062.5089.7477.42Up is Good FOI05-06aDP (Data Protection Act) / SAR (Subject Access Request) - % In timeQuarterlyFinancial Year2019/202075.0082.05Up is Good FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeQuarterlyFinancial Year2014/201539.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeQuarterlyFinancial Year2015/201619.006.008.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeQuarterlyFinancial Year2016/201717.003.006.002.006.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeQuarterlyFinancial Year2017/201818.002.002.008.006.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeQuarterlyFinancial Year2018/201926.006.009.004.007.00Neutral FOI05-07DP (Data Protection Act) / SAR (Subject Access Request) - Out of timeQuarterlyFinancial Year2019/202011.007.00Neutral FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeQuarterlyFinancial Year2014/201529.77Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeQuarterlyFinancial Year2015/201622.8915.4057.10Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeQuarterlyFinancial Year2016/201716.047.0033.3014.3019.35Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeQuarterlyFinancial Year2017/201817.1015.4013.3324.2013.60Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeQuarterlyFinancial Year2018/201920.1517.1037.5010.2622.58Up is Bad FOI05-07aDP (Data Protection Act) / SAR (Subject Access Request) - % Out of timeQuarterlyFinancial Year2019/202025.0017.95Up is Bad OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2011/201297.89Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2012/201397.94Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2013/201497.58Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2014/201597.5510.9420.4729.5129.5138.6747.6656.6956.6965.9375.7085.3985.3994.5396.2997.5597.55Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2015/201697.5011.0120.6629.8129.8138.9047.7756.8256.8266.0076.0085.1185.1194.4096.2097.5097.50Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2016/201797.5711.0220.6529.7029.7038.6947.8756.8156.8166.0275.8885.0785.0794.1995.8697.5797.57Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2017/201897.3310.8220.5229.5529.5538.5247.3656.0756.0765.1574.7284.0884.0893.5895.5897.3397.33Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2018/201997.5810.8120.3329.1729.1738.1747.0155.6055.6064.8874.5283.8583.8593.5595.6997.5897.58Up is Good OCC01% of council tax collected in year - (YTD)MonthlyFinancial Year2019/202010.8120.2929.0529.0538.0646.8755.8055.8065.2774.9284.2084.2093.1995.46Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2011/201279.84Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2012/201382.85Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2013/201487.21Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2014/201590.2710.1519.0027.6527.6536.3344.8453.4753.4762.1671.0279.7579.7588.1289.5790.2790.27Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2015/201691.769.3918.4727.4327.4337.2845.7754.6854.6863.3672.4181.2081.2089.7391.2491.7691.76Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2016/201795.8011.0420.4929.3829.3838.4047.5756.6256.6265.7375.0684.2084.2093.1194.7995.8095.80Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2017/2018100.3611.1421.1830.7430.7440.1849.5358.8858.8868.4078.2487.6887.6896.9998.96100.36100.36Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2018/2019105.3811.6722.0331.9031.9041.7851.6561.3761.3771.3281.4591.4091.40101.06103.35105.38105.38Up is Good OCC02Council tax receipts collected in year (£m) - (YTD)MonthlyFinancial Year2019/202011.0921.9232.1632.1643.6253.8964.1464.1474.5185.0395.4795.47105.54108.06Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2011/201298.07Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2012/201398.02Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2013/201498.01Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2014/201598.2011.0320.4229.5829.5837.9645.7956.7056.7065.2274.1482.8482.8491.0795.0198.2098.20Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2015/201698.4011.2022.4132.2732.2740.9849.0758.0258.0268.0075.0082.9982.9991.1095.4098.4098.40Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2016/201799.0411.2820.5529.5029.5039.5447.9557.9857.9866.5074.8783.3083.3091.1195.0199.0499.04Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2017/201898.8911.9321.9432.0232.0240.7949.4057.9057.9066.2475.4283.6783.6791.5094.0598.8998.89Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2018/201998.6910.2519.8930.4130.4140.4249.3058.3658.3666.7374.6583.0183.0190.9795.2198.6998.69Up is Good OCC03% of non-domestic rates collected in year - (YTD)MonthlyFinancial Year2019/202010.6821.4331.2631.2639.5549.1657.4957.4965.4373.5082.0182.0190.0394.34Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2011/201221.43Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2012/201323.03Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2013/201447.27Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2014/201533.098.6812.049.249.2416.4619.6317.5217.5220.2223.6927.1122.5626.5032.5133.0933.09Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2015/201630.50-2.361.446.466.4615.9918.0620.5920.5919.0025.0028.1428.1429.2030.6030.5030.50Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2016/201742.0919.1625.6228.8028.8033.0437.8339.1839.1840.1740.1341.4041.4042.0941.9242.0942.09Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2017/201843.386.168.7923.8023.8030.8632.3427.3227.3227.8131.2832.9832.9844.0144.0043.3843.38Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2018/201943.927.8625.2329.5329.5332.3938.0738.9738.9741.5643.1545.8045.8043.3942.2143.9243.92Up is Good OCC04% reduction in non-domestic rates prior year's balances - (YTD)MonthlyFinancial Year2019/202015.7620.4418.4418.4411.4929.8231.9931.9934.1536.2935.9535.9540.8340.05Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2011/201241.41Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2012/201335.29Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2013/201438.34Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2014/201533.785.9910.2413.9310.0517.3720.2122.4015.0225.0525.3924.6818.3631.0232.8833.7833.78Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2015/201632.305.048.5912.4712.4715.5818.2720.4920.4923.0024.0026.5826.5828.5028.3032.3032.30Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2016/201734.205.7210.1213.3013.3017.1119.5821.9521.9524.6726.5427.0727.0729.5531.3234.2034.20Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2017/201834.066.1810.7115.2615.2618.7221.3323.3923.3926.3927.3429.8929.8931.5833.1434.0634.06Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2018/201934.126.6812.0216.0116.0119.1623.3426.0626.0628.4930.7533.6933.6935.6337.3134.1234.12Up is Good OCC05% reduction in council tax prior year's balances - (YTD)MonthlyFinancial Year2019/20205.829.9612.6012.6015.7319.5021.7321.7324.7127.1928.3428.3432.0633.34Up is Good OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2011/201214.03Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2012/201314.57Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2013/201418.00Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2014/201511.0013.0015.0015.0015.0016.0016.0016.0016.0015.0015.0015.0015.0014.0014.0011.0011.00Up is Bad OCC06Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change eventsMonthlyFinancial Year2015/201612.0010.0012.0012.00Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2012/201310.0010.0012.0010.0011.0012.0011.009.0011.0011.0012.008.0011.0013.0010.005.008.00Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2013/201413.0012.0019.0020.0018.0016.0020.0017.0017.0021.0016.0012.0017.005.008.003.004.00Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2014/20155.916.689.897.287.9310.679.618.769.687.908.797.237.986.265.742.143.32Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2015/20165.876.455.336.476.106.267.246.936.767.429.126.417.658.792.315.664.25Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2016/20175.585.476.137.666.267.957.067.747.5610.3111.389.866.884.382.063.222.81Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2017/20183.203.784.144.534.104.304.053.824.074.593.703.503.972.361.432.451.84Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2018/20192.672.643.263.122.973.243.623.733.513.803.613.403.612.392.331.431.84Up is Bad OCC06BNumber of days taken to process Housing Benefit new claims and change events (DWP measure)MonthlyFinancial Year2019/20202.092.782.662.442.733.682.643.013.683.783.493.462.101.71Up is Bad OCC07Benefit Reception NumbersMonthlyFinancial Year2011/20122482.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2012/20132314.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2013/20141868.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2014/20151733.001833.001790.001691.001771.001817.001662.002028.001836.001862.001573.001412.001616.001741.001536.001848.001708.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2015/20161536.001503.001408.001597.001503.001743.001455.001727.001642.001664.001569.001209.001481.001504.001456.001598.001519.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2016/20171290.001516.001359.001529.001468.001241.001342.001330.001304.001231.001219.00975.001142.001195.001097.001451.001248.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2017/20181054.001133.001244.001018.001132.00891.00837.00822.00850.00865.00755.00750.00790.00717.003614.001444.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2018/2019393.00522.00449.00383.00451.00359.00394.00392.00382.00382.00380.00262.00341.00378.00375.00439.00397.00Neutral OCC07Benefit Reception NumbersMonthlyFinancial Year2019/2020150.00424.00282.00285.00301.00269.00234.00268.00384.00355.00361.00367.00249.00209.00Neutral OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2011/201215150.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2012/201315123.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2013/201413919.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2014/201513461.0013814.0013721.0013685.0013740.0013652.0013567.0013427.0013549.0013386.0013343.0013331.0013353.0013329.0013178.0013103.0013203.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2015/201612572.0013085.0012989.0012870.0012981.0012751.0012753.0012543.0012682.0012432.0012397.0012326.0012385.0012283.0012273.0012163.0012240.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2016/201711874.0012155.0012066.0012047.0012089.0011960.0011871.0011894.0011908.0011802.0011793.0011763.0011786.0011743.0011726.0011665.0011711.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2017/201811019.0011662.0011613.0011577.0011617.0011478.0011314.0011108.0011300.0010888.0010672.0010566.0010790.0010411.0010368.0010575.0010451.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2018/201910594.0010939.0010918.0010869.0010909.0010743.0010678.0010607.0010676.0010542.0010491.0010424.0010486.0010328.0010330.0010255.0010304.00Up is Bad OCC08Average Benefit Caseload for CYCMonthlyFinancial Year2019/202010218.0010194.0010193.0010202.009995.009974.009920.009963.009846.009860.009880.009862.0010000.009951.00Up is Bad OCC09CYC ApprenticeshipsQuarterlyFinancial Year2011/201217.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2012/201320.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2013/201414.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2014/201518.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2015/201627.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2016/201725.0016.0023.0025.0025.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2017/201822.0025.0028.0024.0022.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2018/201923.0027.0023.0020.0023.00Up is Good OCC09CYC ApprenticeshipsQuarterlyFinancial Year2019/202024.0023.0023.00Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2011/201288.70Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2012/201393.67Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2013/201496.73Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2014/2015100.3811.1921.4329.6929.6938.0546.9658.2658.2667.1976.1085.1785.1793.6797.41100.38100.38Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2015/2016101.7111.0722.9633.6533.6543.3452.0961.4661.4671.5679.3787.5587.5595.4899.41101.71101.71Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2016/2017104.7712.1921.9331.5031.5042.2351.0161.5061.5070.2679.6688.8688.8697.23101.20104.77104.77Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2017/2018102.7613.2324.2134.8034.4843.8853.3962.1862.1871.3180.6889.5889.5896.8899.62102.76102.76Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2018/2019105.0012.4821.8732.5332.5343.1852.5661.6061.6070.3879.3388.0688.0696.67100.93104.70104.70Up is Good OCC10Non-domestic receipts collected in year (£m) - (YTD)MonthlyFinancial Year2019/202010.3921.9532.7332.7341.9151.9860.5360.5369.0077.3586.4286.4294.8199.45Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2012/201394.93NC95.2394.1894.1894.3295.0895.1995.1993.8094.1492.5292.5295.3992.7394.9394.93Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2013/201493.1993.7693.19NCNCNCNCNCNCNCNCNCNCNCNC93.1993.19Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2014/201596.48NCNCNCNCNC95.9493.9093.9095.37NC94.4194.4196.8395.3896.4896.48Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2015/201695.2296.3296.5995.7995.7993.6894.0194.8594.8596.1193.2695.6295.6293.6194.4995.5595.22Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2016/201795.4895.3394.2694.6294.6295.3394.7095.3895.3895.5395.9895.0895.0895.7495.8996.6196.61Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2017/201895.7696.9295.4496.0096.0994.6295.3997.0095.6594.1495.1895.9895.0795.2195.4497.1596.26Up is Good OCC11% of payments processed within 30 days (including disputed invoices)MonthlyFinancial Year2018/201992.2697.18Up is Good OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2016/2017489.1440.0013.0082.64135.6442.610.0056.6499.250.0023.25155.00178.250.0050.0026.0076.00Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2017/2018188.500.000.000.000.0065.0015.000.0080.000.0049.0040.0089.000.0019.500.0019.50Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2018/20191643.870.0010.000.0010.0047.0092.0039.49178.49723.2559.00153.00935.25248.13164.00108.00520.13Neutral OCC13Interest paid (£) to suppliers due to late payment of invoicesQuarterlyFinancial Year2019/20201135.11336.6850.00117.66504.34124.00303.0026.00453.0031.0054.800.0085.8019.000.0072.9791.97Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2016/201770573.909708.184151.374845.9818705.546411.686833.034219.0317463.747717.293236.896550.3017504.489846.162272.624781.3516900.14Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2017/201878504.254026.9812428.694781.9921237.6613360.603244.777116.2423721.619761.948968.902928.7821659.625729.642831.943323.7711885.35Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2018/201996401.8519771.873016.821587.1324375.8111231.883837.0310989.0826057.9915011.707309.153094.8625415.728759.445885.445907.4520552.33Neutral OCC14Interest liable (£) to suppliers due to late payment of invoices (including interest paid)QuarterlyFinancial Year2019/202098465.6419368.8917884.379057.2146310.467533.713997.504730.0216261.237069.245347.624688.7217105.585271.796351.977164.6118788.37Neutral OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2010/201190.1686.5587.7393.9692.42Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2011/201291.2492.3790.5891.0290.94Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2012/201390.3291.1890.9289.1590.04Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2013/201492.1591.0590.3593.3293.98Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2014/201592.6292.6492.6491.4193.86Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2015/201689.7494.1186.7890.4687.38Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2016/201791.1989.1090.4792.7492.55Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2017/201892.7093.8991.2391.9592.4090.0793.1194.7292.5391.3090.8995.6692.5992.3692.4894.8093.32Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2018/201990.6578.9493.3994.8688.6585.0592.8090.2189.2589.2090.6296.3091.7992.4394.8391.8692.90Up is Good OCC15% of supplier invoices paid within 30 days (including disputed)QuarterlyFinancial Year2019/202092.2695.6390.7989.8392.1791.5093.5490.0791.7490.6693.9192.6892.3989.7192.4595.2492.72Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2018/201944.006.002.001.009.003.004.002.009.00Up is Good OCC16No of CYC Apprenticeship starts (inc LA maintained schools)MonthlyFinancial Year2019/20202.000.002.004.002.000.005.007.005.000.001.006.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2014/20157611.007611.007611.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2015/201691782.006418.004844.007788.0019050.009055.006856.009157.0025068.008217.008864.005535.0022616.008462.009631.006955.0025048.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2016/201793797.008658.006595.006274.0021527.005017.008412.006885.0020314.0012590.008533.007485.0028608.008583.007742.007023.0023348.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2017/2018128666.007249.007059.0023206.0037514.0024450.007676.007095.0039221.0010569.0010500.006080.0027149.009042.008325.007415.0024782.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2018/201988725.008955.007168.006453.0022576.006400.009420.006338.0022158.008528.007971.006185.0022684.007602.007178.006527.0021307.00Up is Good OD01Number of hits on yorkopendata.orgMonthlyFinancial Year2019/202086022.007390.008495.006815.0022700.006940.006034.005665.0018639.007588.007537.006842.0021967.008194.008355.006167.0022716.00Up is Good OD08Number of new datasets added to yorkopendata.orgMonthlyFinancial Year2014/2015285.00285.00285.00Up is Good OD08Number of new datasets added to yorkopendata.orgMonthlyFinancial Year2015/2016337.000.006.003.009.006.0011.0030.0047.0024.0077.004.00105.001.00172.003.00176.00Up is Good OD08Number of new datasets added to yorkopendata.orgMonthlyFinancial Year2016/2017273.001.000.0050.0051.001.00138.004.00143.005.0022.003.0030.002.0046.001.0049.00Up is Good OD08Number of new datasets added to yorkopendata.orgMonthlyFinancial Year2017/2018109.001.001.0017.0019.0013.0039.003.0055.001.009.008.0018.0015.001.001.0017.00Up is Good OD08Number of new datasets added to yorkopendata.orgMonthlyFinancial Year2018/201963.001.003.0010.0014.002.0025.001.0028.004.004.004.0012.001.007.001.009.00Up is Good OD08Number of new datasets added to yorkopendata.orgMonthlyFinancial Year2019/2020104.000.001.0014.0015.009.005.004.0018.002.000.001.003.0039.0029.000.0068.00Up is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2011/2012N/AUp is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2012/20131061.00Up is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2013/2014849.00Up is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2014/2015NCUp is Good PP05Number of website users who found the information about air quality easily availableAnnualFinancial Year2015/2016NCUp is Good STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2012/20136510.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2013/20147038.006352.006385.007052.007038.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2014/20156096.006631.006547.006455.006455.006300.006266.006200.006200.006189.006192.006172.006172.006133.006132.006096.006096.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2015/20165293.005351.005345.005336.005336.005363.005354.005316.005316.005316.005339.005320.005320.005343.005336.005293.005293.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2016/20174895.005180.005160.005135.005135.005106.004982.004991.004991.004963.004962.004967.004967.004929.004897.004895.004895.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2017/20184215.004747.004702.004615.004615.004589.004589.004602.004602.004528.004521.004484.004484.004712.004271.004215.004215.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2018/20193933.004166.003925.003915.003915.003815.003854.003934.003934.003917.003926.003932.003932.003952.003956.003933.003933.00Neutral STF01Staff Headcount - (Snapshot)MonthlyFinancial Year2019/20203748.003901.003840.003837.003837.003808.003807.003700.003700.003697.003714.003711.003711.003742.003743.003748.003748.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2012/20133423.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2013/20143590.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2014/20152812.003319.003235.003155.003155.002993.003027.002959.002959.002936.002924.002906.002906.002858.002852.002812.002812.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2015/20162635.002768.002769.002776.002776.002752.002744.002667.002667.002684.002682.002672.002672.002669.002662.002635.002635.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2016/20172610.002691.002677.002669.002669.002659.002646.002651.002651.002654.002647.002650.002649.002612.002609.002610.002610.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2017/20182460.002585.002577.002558.002558.002552.002552.002556.002556.002557.002543.002497.002497.002584.002480.002460.002460.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2018/20192574.002459.002477.002472.002472.002482.002534.002557.002557.002559.002569.002561.002561.002575.002578.002574.002574.00Neutral STF01aStaff Headcount - (Snapshot)MonthlyFinancial Year2019/20202593.002547.002547.002546.002546.002532.002535.002571.002571.002571.002575.002576.002576.002595.002595.002593.002593.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2012/20134782.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2013/20144562.004687.004537.004564.004562.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2014/20153995.004329.004240.004182.004182.004075.004083.004060.004060.004053.004062.004043.004043.004023.004022.003995.003995.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2015/20163915.003933.003931.003924.003924.003935.003929.003952.003952.003932.003952.003942.003942.003952.003950.003915.003915.00Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2016/20173631.203828.003811.003787.003787.003764.003679.003712.003712.003690.003686.003690.003690.103658.203635.803631.203631.20Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2017/20183149.103532.603499.003445.403445.403429.503427.603431.503431.503386.403379.403350.103350.103183.203182.603149.103149.10Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2018/20193024.953130.102947.902950.002950.002898.202936.302999.102999.102998.403012.203023.503023.503040.503044.603024.953024.95Neutral STF08Staff FTE - (Snapshot)MonthlyFinancial Year2019/20202945.603002.322963.812963.072963.072942.132941.952895.322895.322903.132916.382913.922913.922942.652944.462945.602945.60Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2012/20132693.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2013/20142569.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2014/20152194.002532.002459.002405.002405.002297.002319.002276.002276.002267.002264.002249.002249.002227.002221.002194.002194.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2015/20162104.002193.002196.002193.002193.002176.002170.002154.002154.002140.002141.002133.002133.002130.002128.002104.002104.00Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2016/20172071.602143.002128.002117.002117.002112.002107.002109.002109.002109.002105.002107.002105.402075.502072.302071.602071.60Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2017/20181972.202056.202053.402043.602043.602039.302037.402036.802036.802044.702034.602001.402001.401994.001988.301972.201972.20Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2018/20192107.851973.201990.601994.801994.802007.902053.202071.402071.402081.902094.802097.002097.002110.602113.602107.852107.85Neutral STF08aStaff FTE - (Snapshot)MonthlyFinancial Year2019/20202147.762092.912094.172095.082095.082084.252085.192113.102113.102122.842126.852127.722127.722147.232149.582147.762147.76Neutral STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2012/20138.60Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2013/20148.40Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2014/20159.00Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2015/20168.108.808.608.608.608.408.308.108.108.108.107.907.907.908.008.108.10Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2016/20179.008.308.508.508.508.608.808.808.808.708.908.709.109.109.009.009.00Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2017/20189.708.808.808.708.708.708.809.109.109.108.909.309.309.509.709.709.70Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2018/201910.189.9010.0010.0010.0010.0010.1010.2010.2010.3010.5010.3010.3010.3010.2710.1810.18Up is Bad STF100Average Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2019/202010.2910.1810.1410.0710.0710.1310.1410.1210.1210.2410.2110.3410.3410.2910.1910.2910.29Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2014/201511.40Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2015/201610.1010.6010.4010.3010.3010.1010.009.909.9010.0010.109.909.909.9010.0010.1010.10Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2016/201710.2010.1010.2010.1010.1010.1010.3010.3010.3010.1010.109.9010.1010.3010.2010.2010.20Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2017/201811.5010.2010.2010.1010.1010.1010.2010.5010.5010.6010.4011.0011.0011.2011.4011.5011.50Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2018/201911.3011.6011.7011.8011.8011.9011.9011.8011.8011.9011.9011.7011.7011.6011.4911.3011.30Up is Bad STF100aAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2019/202011.5611.1811.1211.0511.0511.1111.1411.1311.1311.2811.2711.4511.4511.4611.4211.5611.56Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2012/20136.50Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2013/20146.50Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2014/20157.80Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2015/20165.706.406.306.306.306.206.106.006.005.705.605.505.505.405.505.705.70Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2016/20177.306.206.506.606.606.706.907.107.107.207.407.407.607.607.507.307.30Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2017/20187.107.006.906.806.806.806.807.007.007.006.606.906.907.107.107.107.10Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2018/20197.727.307.207.007.006.907.107.307.307.407.607.507.507.507.677.727.72Up is Bad STF100bAverage Sickness Days per FTE - (Rolling 12 Month)MonthlyFinancial Year2019/20207.017.937.897.847.847.877.847.757.757.757.647.627.627.367.067.017.01Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2014/20158.50Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2015/20168.808.608.008.108.80Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2016/201710.008.709.009.109.109.279.029.089.089.209.308.9010.0010.0010.0010.0010.00Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2017/201810.8810.7210.8510.8910.8910.9310.7510.6210.6210.5610.6311.0011.0010.8711.1210.8810.88Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2018/20198.9710.2210.089.839.8310.029.419.429.429.449.558.898.899.398.948.978.97Up is Bad STF107Voluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2019/20209.129.289.609.889.889.529.479.549.549.339.178.978.970.000.009.129.12Up is Bad STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2014/20157.00Up is Bad STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2015/20167.006.806.106.307.00Up is Bad STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2016/20177.606.907.307.407.407.517.237.137.137.107.206.907.607.707.407.607.60Up is Bad STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2017/20187.558.088.098.238.238.177.887.737.737.477.487.797.797.727.997.557.55Up is Bad STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2018/20197.827.597.296.846.847.097.347.467.467.737.897.717.718.037.737.827.82Up is Bad STF107aVoluntary Turnover (%) - (Rolling 12 Month)MonthlyFinancial Year2019/20207.258.148.368.858.858.478.438.428.428.268.027.787.780.000.007.257.25Up is Bad STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2018/201972.0071.1272.0075.0075.0068.0070.0072.0072.00Up is Good STF209% of staff who would recommend the council as a good place to workQuarterlyFinancial Year2019/2020NCNCUp is Good STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2018/20199.008.9210.007.007.0011.009.009.009.00Up is Bad STF210% of staff who would not recommend the council as a good place to workQuarterlyFinancial Year2019/2020NCNCUp is Bad STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2018/201932.0030.7032.0037.0037.0030.0033.0032.0032.00Up is Good STF211% of staff who believe action will be taken following this surveyQuarterlyFinancial Year2019/2020NCNCUp is Good STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2016/2017NCNCNCNCNCUp is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2017/2018NCNCNCNCNCUp is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2018/201928.0030.0928.0024.0024.0030.0029.0028.0028.00Up is Bad STF212% of staff who do not believe action will be taken following this surveyQuarterlyFinancial Year2019/2020NCNCUp is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2014/20158.501.503.701.901.30Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2015/20168.800.700.300.501.500.502.300.503.400.700.400.902.000.700.500.701.90Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2016/201710.000.600.600.601.800.702.200.603.400.800.500.503.700.700.400.903.80Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2017/201811.741.430.700.762.950.722.270.672.200.730.641.093.840.570.660.593.99Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2018/20198.980.790.510.461.810.921.870.661.860.740.740.463.180.580.200.613.38Up is Bad STF32Voluntary Turnover (%)MonthlyFinancial Year2019/20209.120.870.830.762.460.551.890.753.200.510.590.721.830.820.400.371.60Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2014/20157.001.602.701.401.30Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2015/20167.000.700.200.501.300.700.800.602.100.700.400.401.500.800.500.802.00Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2016/20177.600.500.600.601.700.800.600.501.900.600.500.202.000.800.201.002.10Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2017/20187.810.430.810.822.070.740.590.672.390.390.590.722.200.700.480.612.07Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2018/20197.690.450.520.361.341.010.830.781.840.660.740.552.150.700.190.702.56Up is Bad STF32aVoluntary Turnover (%)MonthlyFinancial Year2019/20207.250.540.740.862.160.630.820.772.230.500.500.621.630.610.340.261.23Up is Bad STF90PDR Completion (%) - (Snapshot)MonthlyFinancial Year2014/201558.00Up is Good STF90PDR Completion (%) - (Snapshot)MonthlyFinancial Year2015/201659.008.0013.0051.0059.00Up is Good STF90PDR Completion (%) - (Snapshot)MonthlyFinancial Year2016/201775.908.0036.9046.0060.0074.0075.9075.90Up is Good STF90PDR Completion (%) - (Snapshot)MonthlyFinancial Year2017/201890.400.000.0027.6027.6040.9050.1058.2058.2066.1668.2988.4288.4288.7589.4190.4090.40Up is Good STF90PDR Completion (%) - (Snapshot)MonthlyFinancial Year2018/201986.3436.7036.7071.6177.7777.7779.9082.3682.2682.2681.9185.6486.3486.34Up is Good STF90PDR Completion (%) - (Snapshot)MonthlyFinancial Year2019/202082.312.5510.9132.3732.3760.9269.4676.4776.4779.1880.7380.9680.9681.8482.2082.3182.31Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2012/201329.00Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2013/201424.00Up is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2016/201725.6529.00NC25.65NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2017/201826.8728.41NC26.87NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2018/201928.9525.68NC28.95NCUp is Good TAP11a% of Talkabout panel who agree that they can influence decisions in their local areaQuarterlyFinancial Year2019/202029.0627.37NC29.06NCUp is Good TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2012/201342.00Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2013/201449.00Up is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2016/201739.9639.50NC39.96NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2017/201840.9437.22NC40.94NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2018/201941.0143.16NC41.01NCUp is Bad TAP11b% of Talkabout panel who disagree that they can influence decisions in their local areaQuarterlyFinancial Year2019/202037.9339.30NC37.93NCUp is Bad TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2012/201375.00Up is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2013/201486.00Up is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2016/201790.8588.20NC90.85NCUp is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2017/201889.9190.27NC89.91NCUp is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2018/201992.2489.66NC92.24NCUp is Good TAP12a% of panel who state it is important that residents can influence decisions in their local areaQuarterlyFinancial Year2019/202090.5991.58NC90.59NCUp is Good TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2012/201325.00Up is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2013/201414.00Up is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2014/2015NCUp is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2015/2016NCUp is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2016/20177.3610.50NC7.36NCUp is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2017/20188.377.74NC8.37NCUp is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2018/20196.218.02NC6.21NCUp is Bad TAP12b% of panel who state it is not important that residents can influence decisions in their local areaQuarterlyFinancial Year2019/20208.176.74NC8.17NCUp is Bad TAP36a% of the panel who speak positively about the councilQuarterlyFinancial Year2016/2017NCUp is Good TAP36a% of the panel who speak positively about the councilQuarterlyFinancial Year2017/201835.64NCNC35.64NCUp is Good TAP36a% of the panel who speak positively about the councilQuarterlyFinancial Year2018/201931.6632.91NC31.66NCUp is Good TAP36a% of the panel who speak positively about the councilQuarterlyFinancial Year2019/202031.4233.27NC31.42NCUp is Good TAP36b% of the panel who speak negatively about the councilQuarterlyFinancial Year2016/2017NCUp is Bad TAP36b% of the panel who speak negatively about the councilQuarterlyFinancial Year2017/201829.37NCNC29.37NCUp is Bad TAP36b% of the panel who speak negatively about the councilQuarterlyFinancial Year2018/201928.3831.85NC28.38NCUp is Bad TAP36b% of the panel who speak negatively about the councilQuarterlyFinancial Year2019/202026.6827.79NC26.68NCUp is Bad TOU01Room OccupancyMonthlyFinancial Year2010/201176.0078.0080.0086.0086.0087.0086.0086.0086.0087.0079.0065.0065.0055.0070.0076.0076.00Up is Good TOU01Room OccupancyMonthlyFinancial Year2011/201280.0077.0081.0083.0083.0088.0086.0088.0088.0084.0079.0073.0073.0059.0076.0080.0080.00Up is Good TOU01Room OccupancyMonthlyFinancial Year2012/201377.0077.0078.0087.0087.0086.0086.0087.0087.0078.0077.0071.0071.0052.0074.0077.0077.00Up is Good TOU01Room OccupancyMonthlyFinancial Year2013/201480.9076.0082.0086.0086.0091.0089.0090.0090.0087.0084.0077.0077.0059.1077.0080.9081.00Up is Good TOU01Room OccupancyMonthlyFinancial Year2014/201574.7685.2083.9084.9084.9091.5092.0092.1092.1086.5081.5080.5082.9060.7071.9073.0073.00Up is Good TOU01Room OccupancyMonthlyFinancial Year2015/201666.5073.6078.1085.6085.6088.6084.2084.3084.3080.6075.7769.8669.8650.6061.9066.5066.50Up is Good TOU01Room OccupancyMonthlyFinancial Year2016/201779.2478.0077.0082.0079.0088.0087.0088.0088.0085.0081.0081.5082.5058.7070.2073.5067.47Up is Good TOU01Room OccupancyMonthlyFinancial Year2017/201879.4380.9081.5085.4082.6087.0087.2087.6087.2782.0079.6079.2080.2760.3071.4071.1067.60Up is Good TOU01Room OccupancyMonthlyFinancial Year2018/201977.2272.8077.2080.8076.9383.4086.2085.6085.0782.6080.1077.0079.9056.0070.8074.2067.00Up is Good TOU01Room OccupancyMonthlyFinancial Year2019/202079.6080.5085.1081.7390.4090.7087.9089.6784.9080.3082.0082.4058.70Up is Good WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2013/2014NCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCNCUp is Bad WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2014/2015NCNCNCNCNCNCNC8.008.0010.004.007.0021.0017.0055.0085.00157.00Up is Bad WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2015/2016351.0071.0016.0019.00106.0038.0059.0022.00119.0020.0016.0021.0057.0040.0016.0013.0069.00Up is Bad WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2016/2017556.0037.0044.0061.00142.0037.0020.0036.0093.0031.0031.0052.00114.0081.0059.0067.00207.00Up is Bad WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2017/2018938.0082.00118.00121.00321.0076.0050.0093.00219.0090.0065.0053.00208.0072.0060.0058.00190.00Up is Bad WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2018/20191268.0074.0099.00136.00309.00132.00120.00112.00364.00139.00142.00106.00387.0089.0064.0055.00208.00Up is Bad WA104Number of Complaints (All Stages) - Waste ServicesMonthlyFinancial Year2019/2020774.0092.0079.0076.00247.00105.0092.0088.00285.0066.0054.0032.00152.0038.0029.0023.0090.00Up is Bad WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2016/2017NCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2017/2018NCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2018/2019NCUp is Good WEBC02% of web chats engaged within service level (20 seconds)MonthlyFinancial Year2019/202091.20NCNCNCNC82.1090.5095.1089.2091.9087.4090.7090.0094.6093.4095.3094.40Up is Good YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2012/2013NC1193.00983.00658.002834.00609.00650.00787.002046.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2013/201415629.00792.00657.00960.002409.001745.001534.002480.005759.002338.001285.00739.004362.00988.00611.001500.003099.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2014/201516969.001038.00886.001381.003305.002070.002153.002708.006931.001917.001077.00659.003653.00933.00850.001297.003080.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2015/201622425.00781.00868.001339.002988.001970.001914.002309.006193.002296.002170.001741.006207.002260.002104.002673.007037.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2016/201727346.002104.002149.003073.007326.003963.003668.004771.0012402.001822.001449.00840.004111.001234.001025.001248.003507.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2017/201814610.00957.00928.001250.003135.001299.001159.00989.003447.001043.00782.00789.002614.001884.001514.002016.005414.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2018/201915117.001653.001322.001371.004346.001226.001411.001023.003660.001071.00994.001049.003114.001210.001317.001470.003997.00Neutral YCC026Do it Online service requests (Data Unvalidated)MonthlyFinancial Year2019/20209547.001168.001120.001250.003538.001250.00914.00936.003100.00885.00812.00281.001978.00304.00302.00325.00931.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2011/20125456.00N/AN/A713.00713.00576.00567.00585.001728.00691.00501.00444.001636.00432.00387.00560.001379.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2012/20138923.00524.00466.00763.001753.001051.00964.001313.003328.001544.00645.00355.002544.00401.00381.00516.001298.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2013/20149303.00568.00500.00674.001742.001007.00900.001459.003366.001165.00592.00397.002154.00557.00437.001047.002041.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2014/20158805.00778.00534.00722.002034.00970.001081.001344.003395.00903.00555.00391.001849.00517.00404.00606.001527.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2015/20167244.00427.00446.00650.001523.00906.00888.001077.002871.00684.00460.00303.001447.00405.00441.00557.001403.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2016/20175200.00398.00441.00586.001425.00819.00714.001126.002659.00324.00159.00112.00595.00170.00142.00209.00521.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2017/20181742.00165.0090.00152.00407.00187.000.00139.00326.00186.00148.00108.00442.00224.00170.00173.00567.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2018/20191875.00158.00151.00145.00454.00152.00136.00156.00444.00188.00144.00124.00456.00196.00158.00167.00521.00Neutral YCC027New user accounts created on Do it Online (Data Unvalidated)MonthlyFinancial Year2019/20201389.00136.00123.00135.00394.00141.00120.00126.00387.00112.0081.0063.00256.0090.00127.00135.00352.00Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2013/201400:00:4700:01:0900:00:5400:00:4100:00:26Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2014/201500:00:5700:00:4200:00:2500:00:4500:00:3700:01:1300:01:1900:03:3600:01:5400:01:5800:01:0100:00:0900:01:0400:00:1000:00:1500:00:3600:00:21Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2015/201600:00:2300:00:4900:00:5000:00:3300:00:4400:00:4500:00:1100:00:0800:00:2100:00:1100:00:0900:00:0700:00:0900:00:1000:00:1000:00:1800:00:12Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2016/201700:00:0900:00:1000:00:0700:00:0600:00:0800:00:0600:00:1300:00:0900:00:0900:00:0600:00:0500:00:0700:00:0600:00:1100:00:1000:00:2100:00:14Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2017/201800:00:1100:00:1400:00:1400:00:1000:00:1000:00:0700:00:0900:00:0800:00:0800:00:1000:00:1000:00:0800:00:0900:00:1100:00:1100:00:2400:00:15Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2018/201900:00:2100:00:3900:00:1800:00:2500:00:2700:00:1600:00:1800:00:1200:00:1500:00:2900:00:2200:00:1000:00:2200:00:2100:00:2200:00:1600:00:19Neutral YCC057YCC Average Speed of answer - OperatorsWeeklyFinancial Year2019/202000:00:2100:00:2400:00:3900:00:3500:00:3300:00:3200:00:1300:00:1700:00:2100:00:0900:00:1600:00:1200:00:1200:00:1700:00:1100:00:2700:00:19Neutral YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2013/201442.5026.5032.9051.6064.30Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2014/201547.6051.8066.8051.4056.3040.6037.3013.6029.6033.1042.3072.3047.7072.2066.1045.1059.70Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2015/201664.9035.4043.5059.6045.0051.3075.2078.3068.1271.0076.8883.9076.9979.0082.9064.9075.40Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2016/201775.7073.5079.2074.8075.7072.4065.7068.1068.6077.9084.4084.7082.0076.5087.6072.6078.20Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2017/201879.1077.9066.4073.7072.6780.5081.3083.0081.6080.4084.6089.6084.9085.1085.0068.7078.80Up is Good YCC117YCC % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2018/201964.3081.20Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2013/201476.4064.6071.5082.5090.00Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2014/201579.5084.6091.5082.7086.1075.2072.4051.5065.6072.0077.9092.7080.1094.3091.3081.6088.40Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2015/201690.8074.3083.1090.2081.6088.0094.0095.6092.5194.0096.0797.6095.8096.4097.8092.0095.30Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2016/201796.0095.9096.2094.8095.6095.9092.9094.8094.5096.3098.0097.9097.3097.0098.4096.1097.10Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2017/201897.1097.3092.5095.5094.9097.4097.9098.1097.8097.5098.1099.0098.2098.8098.3095.0097.20Up is Good YCC118YCC % Calls Answered - TOTALWeeklyFinancial Year2018/201992.8096.90Up is Good YCC178YCC & Benefits % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2014/201545.30Up is Good YCC178YCC & Benefits % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2015/201665.7036.2046.4060.6046.5053.9075.9079.5069.5071.0077.6083.5077.2078.6083.2065.9075.70Up is Good YCC178YCC & Benefits % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2016/201774.9074.2080.2075.4076.5072.8064.6066.3067.7075.8082.6083.2080.2075.6085.9070.8076.70Up is Good YCC178YCC & Benefits % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2017/201878.3077.5065.3073.5072.1080.1081.2082.5081.3080.1082.8088.3083.7084.0083.9068.2078.00Up is Good YCC178YCC & Benefits % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2018/201972.6063.0079.7071.5071.2073.8079.4079.7077.5064.8070.4083.5071.3069.2066.5072.8069.70Up is Good YCC178YCC & Benefits % Calls answered in 20 seconds - TOTALWeeklyFinancial Year2019/202069.6062.1054.4067.5061.0064.3068.1064.0065.4075.2070.7085.5076.5075.7078.8072.5075.50Up is Good YCC179YCC & Benefits % Calls Answered - TOTALWeeklyFinancial Year2014/201577.90Up is Good YCC179YCC & Benefits % Calls Answered - TOTALWeeklyFinancial Year2015/201690.8074.4083.8089.8081.8088.5094.2096.1092.9094.0096.1097.1095.7096.0097.6092.3095.30Up is Good YCC179YCC & Benefits % Calls Answered - TOTALWeeklyFinancial Year2016/201795.6096.0096.5095.1095.8096.0092.4093.9094.0095.2097.5097.5096.6096.6098.0095.3096.50Up is Good YCC179YCC & Benefits % Calls Answered - TOTALWeeklyFinancial Year2017/201896.8097.0092.1095.5094.6697.3097.8097.9097.7097.4097.6098.8097.9098.5098.1095.8097.40Up is Good YCC179YCC & Benefits % Calls Answered - TOTALWeeklyFinancial Year2018/201995.2092.5096.6096.0094.8096.0097.1097.4096.8094.0094.5097.3095.0094.3093.1094.7094.10Up is Good YCC179YCC & Benefits % Calls Answered - TOTALWeeklyFinancial Year2019/202093.6092.5090.8094.0092.3094.4095.1089.4092.9090.6091.1098.1092.9096.4096.8096.0096.40Up is Good YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2017/20181909.003.00372.00891.00646.00Up is Good YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2018/20192386.00113.0088.0074.00275.0049.0098.00209.00356.00309.00386.00303.00998.00349.00278.00130.00757.00Up is Good YCC226STREET LIGHTING - Number of issues reported online (Digital channel only)MonthlyFinancial Year2019/20201839.0079.0052.0055.00186.0054.0087.00105.00246.00209.00255.00162.00626.00429.00257.0095.00781.00Up is Good YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2017/20181387.004.00337.00463.00583.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2018/20191943.00150.00122.00133.00405.00181.00159.00141.00481.00148.00138.00135.00421.00214.00177.00245.00636.00Neutral YCC227STREET CLEANING - Number of issues reportedMonthlyFinancial Year2019/20202578.00182.00193.00180.00555.00251.00213.00215.00679.00219.00166.00211.00596.00315.00234.00199.00748.00Neutral YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2017/201869.00100.0069.1084.6079.40Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2018/201973.8065.7048.4060.7057.8053.3054.4080.4066.9081.3086.5078.9082.5087.0073.5054.9074.50Up is Good YCC228STREET LIGHTING - % of issues reported online (Digital channel only)MonthlyFinancial Year2019/202063.5059.0047.7052.4053.4048.6058.4059.3056.3064.7069.1045.4059.7076.5077.2056.2073.50Up is Good