_id Id Indicator CollectionFrequency YearType Year Total Apr May Jun Q1 Jul Aug Sep Q2 Oct Nov Dec Q3 Jan Feb Mar Q4 Polarity 1 adcs03 Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas Annual Financial Year 2012/2013 7.14 Up is Bad 2 adcs03 Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas Annual Financial Year 2013/2014 7.17 Up is Bad 3 adcs03 Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas Annual Financial Year 2014/2015 3.86 Up is Bad 4 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2012/2013 NC Up is Bad 5 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2013/2014 31.00 Up is Bad 6 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2014/2015 43.67 Up is Bad 7 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2015/2016 NC Up is Bad 8 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2016/2017 N/C Up is Bad 9 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2017/2018 N/C Up is Bad 10 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2018/2019 N/C Up is Bad 11 APSE121 Street Lighting: Average cost of maintaining street lights (PI 01a) Annual Financial Year 2019/2020 Up is Bad 12 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2013/2014 43.00 Up is Good 13 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2014/2015 46.60 Up is Good 14 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2015/2016 45.80 Up is Good 15 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2016/2017 49.50 Up is Good 16 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2017/2018 44.50 Up is Good 17 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2018/2019 43.40 Up is Good 18 ASCOF1I1 Proportion of people who use services who reported that they had as much social contact as they would like Annual Financial Year 2019/2020 Up is Good 19 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2013/2014 1760.00 Up is Bad 20 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2014/2015 1341.00 2824.00 2703.00 2166.00 1341.00 Up is Bad 21 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2015/2016 944.00 1904.00 1250.00 2137.00 944.00 Up is Bad 22 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2016/2017 624.00 1197.00 980.00 944.00 624.00 Up is Bad 23 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2017/2018 -46.00 986.00 796.00 772.00 -46.00 Up is Bad 24 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2018/2019 1132.00 1845.00 1567.00 1523.00 1132.00 Up is Bad 25 BPI108 Forecast Budget Outturn (£000s Overspent / -Underspent) Quarterly Financial Year 2019/2020 4149.00 2384.00 2453.00 3948.00 4149.00 Up is Bad 26 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2013/2014 -314.00 Up is Bad 27 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2014/2015 -688.00 2294.00 1309.00 771.00 -688.00 Up is Bad 28 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2015/2016 -876.00 1904.00 1250.00 1117.00 -876.00 Up is Bad 29 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2016/2017 -542.00 1197.00 480.00 394.00 -542.00 Up is Bad 30 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2017/2018 -620.00 636.00 446.00 272.00 -620.00 Up is Bad 31 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2018/2019 -153.00 1545.00 1267.00 1173.00 -153.00 Up is Bad 32 BPI110 Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) Quarterly Financial Year 2019/2020 1794.00 1884.00 1853.00 2805.00 1794.00 Up is Bad 33 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2013/2014 1.48 0.17 0.08 0.83 0.36 0.97 0.83 0.93 0.91 1.21 2.60 2.03 1.94 3.12 3.32 1.78 2.74 Up is Bad 34 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2014/2015 4.89 1.83 1.11 1.81 1.58 1.54 2.22 3.88 2.55 8.46 10.67 13.38 10.83 6.82 6.85 3.29 5.65 Up is Bad 35 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2015/2016 3.03 3.22 2.19 1.68 2.36 2.67 2.18 3.27 2.70 3.84 6.70 5.83 5.46 1.40 1.70 1.70 1.60 Up is Bad 36 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2016/2017 2.80 1.40 1.30 1.60 1.40 1.50 2.00 2.99 2.16 3.15 3.50 3.00 3.21 4.10 3.60 5.50 4.40 Up is Bad 37 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2017/2018 1.70 2.50 2.30 1.50 2.10 2.30 1.60 2.50 2.10 1.70 NC NC 1.70 NC NC NC NC Up is Bad 38 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2018/2019 8.90 NC NC NC NC NC NC NC NC NC NC NC NC NC NC 8.90 8.90 Up is Bad 39 CES62 STREET LIGHTING - Average time taken to resolve issues (Working days) Monthly Financial Year 2019/2020 8.00 11.00 10.30 7.40 9.80 7.50 7.10 8.40 7.80 8.30 12.80 11.50 11.00 9.50 9.30 4.10 11.20 Up is Bad 40 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2013/2014 91.07 100.00 100.00 100.00 100.00 88.70 97.30 97.90 95.59 96.30 78.50 92.40 89.48 79.90 79.40 97.50 83.61 Up is Good 41 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2014/2015 49.12 90.10 98.44 92.00 93.48 96.80 91.30 63.80 81.47 20.60 20.40 18.00 19.70 35.50 32.90 75.70 45.87 Up is Good 42 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2015/2016 72.52 69.90 96.34 98.65 85.87 87.30 89.70 86.90 87.73 65.00 32.30 22.68 50.67 96.76 95.20 94.40 95.88 Up is Good 43 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2016/2017 81.06 98.85 98.94 99.15 98.96 96.40 93.60 84.10 90.10 90.83 78.60 87.42 80.66 76.30 79.20 52.50 70.01 Up is Good 44 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2017/2018 89.20 84.40 84.10 97.50 88.70 90.60 93.30 85.10 89.40 93.60 12.50 36.40 86.50 84.80 98.80 97.30 95.40 Up is Good 45 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2018/2019 87.60 97.70 98.90 95.90 97.70 98.90 94.40 95.00 95.50 91.10 90.40 92.20 91.20 96.30 78.00 32.50 74.60 Up is Good 46 CES63 STREET LIGHTING - % issues resolved within target time (SLA) Monthly Financial Year 2019/2020 41.90 42.70 56.00 44.30 48.00 47.40 59.30 48.60 52.20 46.00 48.10 44.40 46.30 27.70 22.30 58.00 30.90 Up is Good 47 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2014/2015 623686.00 158844.00 154682.00 138160.00 172000.00 Neutral 48 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2015/2016 672088.00 164350.00 170718.00 162933.00 174087.00 Neutral 49 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2016/2017 629381.00 171176.00 154248.00 144580.00 159377.00 Neutral 50 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2017/2018 548748.00 146073.00 145008.00 127697.00 129970.00 Neutral 51 CFD03 Number of external calls answered within 20 seconds - CYC Quarterly Financial Year 2018/2019 123081.00 Neutral 52 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2014/2015 91.27 91.90 92.64 92.42 91.66 Up is Good 53 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2015/2016 88.15 84.02 88.53 90.58 89.47 Up is Good 54 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2016/2017 89.01 88.95 87.15 90.38 89.58 Up is Good 55 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2017/2018 89.75 87.57 89.40 91.93 90.44 Up is Good 56 CFD03a % of external calls answered within 20 seconds - CYC Quarterly Financial Year 2018/2019 87.70 Up is Good 57 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2010/2011 67.21 72.32 79.33 63.12 73.84 57.11 61.29 64.41 61.26 Up is Good 58 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2011/2012 55.85 60.48 53.70 57.32 56.77 56.14 54.30 55.04 55.07 57.08 58.46 50.12 55.45 53.73 58.22 57.72 56.42 Up is Good 59 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2012/2013 54.52 57.17 55.57 53.37 56.41 57.70 60.11 58.31 58.76 56.86 55.54 52.34 55.20 44.25 39.97 35.49 41.15 Up is Good 60 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2013/2014 39.31 41.61 37.21 41.75 40.21 36.76 39.73 33.55 36.61 37.89 40.08 38.52 38.76 42.76 38.26 43.47 41.60 Up is Good 61 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2014/2015 58.15 38.59 51.43 56.78 52.61 50.40 66.30 54.83 57.63 66.10 65.17 93.42 67.93 75.44 71.85 57.79 64.91 Up is Good 62 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2015/2016 91.54 54.96 51.03 80.95 53.68 75.00 81.25 100.00 80.55 91.19 92.53 93.54 91.80 92.27 92.34 90.98 91.81 Up is Good 63 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2016/2017 92.48 92.80 91.94 92.11 92.26 92.42 93.94 92.88 93.11 91.19 92.79 92.24 92.01 92.06 93.36 92.09 92.48 Up is Good 64 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2017/2018 93.13 93.40 92.70 93.64 93.23 92.97 92.30 92.51 92.51 93.45 92.70 95.26 93.50 94.22 93.62 93.65 93.63 Up is Good 65 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2018/2019 94.15 93.04 92.98 93.47 93.16 93.23 NA NA NA 92.14 94.51 93.11 93.33 96.60 96.13 95.96 96.19 Up is Good 66 CFS01 Overall Customer Centre Satisfaction (%) - CYC Monthly Financial Year 2019/2020 94.73 93.72 95.54 94.64 94.60 94.47 95.62 93.90 94.55 94.36 95.55 95.91 95.09 94.58 94.40 95.31 94.73 Up is Good 67 COMP01 % of ST1 complaints responded to within 5 days Quarterly Financial Year 2016/2017 75.40 75.40 Up is Good 68 COMP01 % of ST1 complaints responded to within 5 days Quarterly Financial Year 2017/2018 58.76 73.20 60.97 65.60 52.50 Up is Good 69 COMP01 % of ST1 complaints responded to within 5 days Quarterly Financial Year 2018/2019 39.60 49.44 50.10 56.90 Up is Good 70 COMP01 % of ST1 complaints responded to within 5 days Quarterly Financial Year 2019/2020 56.10 77.00 Up is Good 71 COR01 Key Corporate Risks Quarterly Financial Year 2014/2015 11.00 Neutral 72 COR01 Key Corporate Risks Quarterly Financial Year 2015/2016 11.00 11.00 11.00 11.00 11.00 Neutral 73 COR01 Key Corporate Risks Quarterly Financial Year 2016/2017 10.00 10.00 10.00 10.00 10.00 Neutral 74 COR01 Key Corporate Risks Quarterly Financial Year 2017/2018 12.00 11.00 11.00 11.00 12.00 Neutral 75 COR01 Key Corporate Risks Quarterly Financial Year 2018/2019 12.00 12.00 12.00 12.00 12.00 Neutral 76 COR01 Key Corporate Risks Quarterly Financial Year 2019/2020 12.00 13.00 13.00 Neutral 77 CORP02La Red rated Large Projects Quarterly Financial Year 2015/2016 0.00 0.00 Neutral 78 CORP02La Red rated Large Projects Quarterly Financial Year 2016/2017 1.00 0.00 0.00 1.00 1.00 Neutral 79 CORP02La Red rated Large Projects Quarterly Financial Year 2017/2018 1.00 1.00 1.00 1.00 1.00 Neutral 80 CORP02La Red rated Large Projects Quarterly Financial Year 2018/2019 0.00 0.00 0.00 0.00 0.00 Neutral 81 CORP02La Red rated Large Projects Quarterly Financial Year 2019/2020 0.00 0.00 0.00 Neutral 82 CORP02Lb Amber rated Large Projects Quarterly Financial Year 2015/2016 5.00 5.00 Neutral 83 CORP02Lb Amber rated Large Projects Quarterly Financial Year 2016/2017 5.00 6.00 5.00 6.00 5.00 Neutral 84 CORP02Lb Amber rated Large Projects Quarterly Financial Year 2017/2018 6.00 6.00 6.00 6.00 6.00 Neutral 85 CORP02Lb Amber rated Large Projects Quarterly Financial Year 2018/2019 8.00 9.00 8.00 9.00 8.00 Neutral 86 CORP02Lb Amber rated Large Projects Quarterly Financial Year 2019/2020 8.00 9.00 9.00 Neutral 87 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2013/2014 8.40 1.61 3.12 5.56 8.39 Up is Bad 88 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2014/2015 11.40 1.00 1.92 2.70 2.70 3.68 4.48 5.16 5.16 6.23 7.26 8.48 8.48 9.46 10.42 11.39 11.39 Up is Bad 89 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2015/2016 10.10 0.80 1.50 2.20 2.20 3.00 3.60 4.20 4.20 5.20 6.20 7.00 7.00 8.00 9.10 10.10 10.10 Up is Bad 90 CYC01 Average sickness days lost per FTE - CYC (Excluding Schools) - (YTD) Monthly Financial Year 2016/2017 10.20 0.80 1.60 2.30 2.30 3.00 3.80 4.40 4.40 5.20 6.20 6.80 6.80 NC NC NC 10.20 Up is Bad 91 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2012/2013 6.50 Up is Bad 92 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2013/2014 6.50 1.36 2.21 4.32 6.54 Up is Bad 93 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2014/2015 7.80 0.53 1.08 1.49 1.49 2.02 2.20 2.48 2.48 3.55 4.58 5.79 5.79 6.57 7.19 7.79 7.79 Up is Bad 94 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2015/2016 5.70 0.40 0.80 1.30 1.30 1.70 1.80 1.90 1.90 2.40 3.00 3.50 3.50 4.20 4.90 5.70 5.70 Up is Bad 95 EDU03 Average sickness days lost per FTE - Schools - (YTD) Monthly Financial Year 2016/2017 7.30 0.60 1.40 2.00 2.00 2.60 2.80 3.20 3.20 3.80 4.70 5.10 5.10 NC NC NC 7.30 Up is Bad 96 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2011/2012 804.00 Neutral 97 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2012/2013 954.00 Neutral 98 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2013/2014 1384.00 Neutral 99 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2014/2015 1864.00 Neutral 100 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2015/2016 1670.00 678.00 1176.00 1670.00 Neutral 101 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2016/2017 1719.00 414.00 821.00 1240.00 1719.00 Neutral 102 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2017/2018 1852.00 401.00 849.00 1305.00 1852.00 Neutral 103 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2018/2019 2068.00 554.00 1057.00 1528.00 2068.00 Neutral 104 FOI01-01 FOI & EIR - Total Received - (YTD) Quarterly Financial Year 2019/2020 455.00 932.00 Neutral 105 FOI01-02 FOI (Freedom of Information) - Total Received - (YTD) Quarterly Financial Year 2014/2015 1501.00 Neutral 106 FOI01-02 FOI (Freedom of Information) - Total Received - (YTD) Quarterly Financial Year 2015/2016 1360.00 552.00 955.00 1360.00 Neutral 107 FOI01-02 FOI (Freedom of Information) - Total Received - (YTD) Quarterly Financial Year 2016/2017 1336.00 338.00 641.00 966.00 1336.00 Neutral 108 FOI01-02 FOI (Freedom of Information) - Total Received - (YTD) Quarterly Financial Year 2017/2018 1290.00 273.00 578.00 907.00 1290.00 Neutral 109 FOI01-02 FOI (Freedom of Information) - Total Received - (YTD) Quarterly Financial Year 2018/2019 1479.00 363.00 742.00 1100.00 1479.00 Neutral 110 FOI01-02 FOI (Freedom of Information) - Total Received - (YTD) Quarterly Financial Year 2019/2020 330.00 682.00 Neutral 111 FOI01-03 EIR (Environmental Information Regulations) - Total Received - (YTD) Quarterly Financial Year 2014/2015 363.00 Neutral 112 FOI01-03 EIR (Environmental Information Regulations) - Total Received - (YTD) Quarterly Financial Year 2015/2016 310.00 126.00 221.00 310.00 Neutral 113 FOI01-03 EIR (Environmental Information Regulations) - Total Received - (YTD) Quarterly Financial Year 2016/2017 383.00 76.00 180.00 274.00 383.00 Neutral 114 FOI01-03 EIR (Environmental Information Regulations) - Total Received - (YTD) Quarterly Financial Year 2017/2018 562.00 128.00 271.00 398.00 562.00 Neutral 115 FOI01-03 EIR (Environmental Information Regulations) - Total Received - (YTD) Quarterly Financial Year 2018/2019 589.00 191.00 315.00 428.00 589.00 Neutral 116 FOI01-03 EIR (Environmental Information Regulations) - Total Received - (YTD) Quarterly Financial Year 2019/2020 125.00 250.00 Neutral 117 FOI01-04 FOI & EIR - Total Received Quarterly Financial Year 2014/2015 1864.00 Neutral 118 FOI01-04 FOI & EIR - Total Received Quarterly Financial Year 2015/2016 1670.00 498.00 494.00 Neutral 119 FOI01-04 FOI & EIR - Total Received Quarterly Financial Year 2016/2017 1719.00 414.00 407.00 419.00 479.00 Neutral 120 FOI01-04 FOI & EIR - Total Received Quarterly Financial Year 2017/2018 1852.00 401.00 448.00 456.00 547.00 Neutral 121 FOI01-04 FOI & EIR - Total Received Quarterly Financial Year 2018/2019 2068.00 554.00 503.00 471.00 540.00 Neutral 122 FOI01-04 FOI & EIR - Total Received Quarterly Financial Year 2019/2020 455.00 477.00 Neutral 123 FOI01-05 FOI (Freedom of Information) - Total Received Quarterly Financial Year 2014/2015 1501.00 Neutral 124 FOI01-05 FOI (Freedom of Information) - Total Received Quarterly Financial Year 2015/2016 1360.00 403.00 405.00 Neutral 125 FOI01-05 FOI (Freedom of Information) - Total Received Quarterly Financial Year 2016/2017 1336.00 338.00 303.00 325.00 370.00 Neutral 126 FOI01-05 FOI (Freedom of Information) - Total Received Quarterly Financial Year 2017/2018 1290.00 273.00 305.00 329.00 383.00 Neutral 127 FOI01-05 FOI (Freedom of Information) - Total Received Quarterly Financial Year 2018/2019 1479.00 363.00 379.00 358.00 379.00 Neutral 128 FOI01-05 FOI (Freedom of Information) - Total Received Quarterly Financial Year 2019/2020 330.00 352.00 Neutral 129 FOI01-06 EIR (Environmental Information Regulations) - Total Received Quarterly Financial Year 2014/2015 363.00 Neutral 130 FOI01-06 EIR (Environmental Information Regulations) - Total Received Quarterly Financial Year 2015/2016 310.00 95.00 89.00 Neutral 131 FOI01-06 EIR (Environmental Information Regulations) - Total Received Quarterly Financial Year 2016/2017 383.00 76.00 104.00 94.00 109.00 Neutral 132 FOI01-06 EIR (Environmental Information Regulations) - Total Received Quarterly Financial Year 2017/2018 562.00 128.00 143.00 127.00 164.00 Neutral 133 FOI01-06 EIR (Environmental Information Regulations) - Total Received Quarterly Financial Year 2018/2019 589.00 191.00 124.00 113.00 161.00 Neutral 134 FOI01-06 EIR (Environmental Information Regulations) - Total Received Quarterly Financial Year 2019/2020 125.00 125.00 Neutral 135 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2011/2012 698.00 Neutral 136 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2012/2013 715.00 Neutral 137 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2013/2014 1121.00 Neutral 138 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2014/2015 1752.00 Neutral 139 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2015/2016 1597.00 652.00 1132.00 1597.00 Neutral 140 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2016/2017 1601.00 388.00 772.00 1153.00 1601.00 Neutral 141 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2017/2018 1652.00 371.00 778.00 1159.00 1652.00 Neutral 142 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2018/2019 1879.00 514.00 975.00 1396.00 1879.00 Neutral 143 FOI02-01 FOI & EIR - In time - (YTD) Quarterly Financial Year 2019/2020 366.00 774.00 Neutral 144 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2011/2012 86.80 Up is Good 145 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2012/2013 74.90 Up is Good 146 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2013/2014 81.00 Up is Good 147 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2014/2015 94.00 Up is Good 148 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2015/2016 95.60 96.20 96.30 95.60 Up is Good 149 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2016/2017 93.14 93.70 94.00 93.00 93.14 Up is Good 150 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2017/2018 89.20 92.50 91.64 88.80 89.20 Up is Good 151 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2018/2019 90.86 92.80 92.24 91.36 90.86 Up is Good 152 FOI02-01a FOI & EIR - % In time - (YTD) Quarterly Financial Year 2019/2020 80.40 83.05 Up is Good 153 FOI02-02 FOI (Freedom of Information) - In time - (YTD) Quarterly Financial Year 2014/2015 1399.00 Neutral 154 FOI02-02 FOI (Freedom of Information) - In time - (YTD) Quarterly Financial Year 2015/2016 1291.00 527.00 913.00 1291.00 Neutral 155 FOI02-02 FOI (Freedom of Information) - In time - (YTD) Quarterly Financial Year 2016/2017 1229.00 312.00 595.00 887.00 1229.00 Neutral 156 FOI02-02 FOI (Freedom of Information) - In time - (YTD) Quarterly Financial Year 2017/2018 1111.00 248.00 515.00 771.00 1111.00 Neutral 157 FOI02-02 FOI (Freedom of Information) - In time - (YTD) Quarterly Financial Year 2018/2019 1332.00 331.00 674.00 993.00 1332.00 Neutral 158 FOI02-02 FOI (Freedom of Information) - In time - (YTD) Quarterly Financial Year 2019/2020 258.00 552.00 Neutral 159 FOI02-02a FOI (Freedom of Information) - % In time - (YTD) Quarterly Financial Year 2014/2015 93.20 Up is Good 160 FOI02-02a FOI (Freedom of Information) - % In time - (YTD) Quarterly Financial Year 2015/2016 94.90 95.50 95.60 94.90 Up is Good 161 FOI02-02a FOI (Freedom of Information) - % In time - (YTD) Quarterly Financial Year 2016/2017 91.99 92.30 92.80 91.80 91.99 Up is Good 162 FOI02-02a FOI (Freedom of Information) - % In time - (YTD) Quarterly Financial Year 2017/2018 86.10 90.80 89.10 85.00 86.10 Up is Good 163 FOI02-02a FOI (Freedom of Information) - % In time - (YTD) Quarterly Financial Year 2018/2019 90.06 91.20 90.83 90.27 90.06 Up is Good 164 FOI02-02a FOI (Freedom of Information) - % In time - (YTD) Quarterly Financial Year 2019/2020 78.20 80.94 Up is Good 165 FOI02-03 EIR (Environmental Information Regulations) - In time - (YTD) Quarterly Financial Year 2014/2015 353.00 Neutral 166 FOI02-03 EIR (Environmental Information Regulations) - In time - (YTD) Quarterly Financial Year 2015/2016 306.00 125.00 219.00 306.00 Neutral 167 FOI02-03 EIR (Environmental Information Regulations) - In time - (YTD) Quarterly Financial Year 2016/2017 372.00 76.00 177.00 266.00 372.00 Neutral 168 FOI02-03 EIR (Environmental Information Regulations) - In time - (YTD) Quarterly Financial Year 2017/2018 541.00 123.00 263.00 388.00 541.00 Neutral 169 FOI02-03 EIR (Environmental Information Regulations) - In time - (YTD) Quarterly Financial Year 2018/2019 547.00 183.00 301.00 403.00 547.00 Neutral 170 FOI02-03 EIR (Environmental Information Regulations) - In time - (YTD) Quarterly Financial Year 2019/2020 108.00 222.00 Neutral 171 FOI02-03a EIR (Environmental Information Regulations) - % In time - (YTD) Quarterly Financial Year 2014/2015 97.20 Up is Good 172 FOI02-03a EIR (Environmental Information Regulations) - % In time - (YTD) Quarterly Financial Year 2015/2016 98.70 99.20 99.10 98.70 Up is Good 173 FOI02-03a EIR (Environmental Information Regulations) - % In time - (YTD) Quarterly Financial Year 2016/2017 97.13 100.00 98.30 97.10 97.13 Up is Good 174 FOI02-03a EIR (Environmental Information Regulations) - % In time - (YTD) Quarterly Financial Year 2017/2018 96.30 96.10 97.05 97.50 96.30 Up is Good 175 FOI02-03a EIR (Environmental Information Regulations) - % In time - (YTD) Quarterly Financial Year 2018/2019 92.87 95.80 95.55 94.16 92.87 Up is Good 176 FOI02-03a EIR (Environmental Information Regulations) - % In time - (YTD) Quarterly Financial Year 2019/2020 86.40 88.80 Up is Good 177 FOI02-04 FOI & EIR - In time Quarterly Financial Year 2014/2015 1752.00 Neutral 178 FOI02-04 FOI & EIR - In time Quarterly Financial Year 2015/2016 1597.00 480.00 465.00 Neutral 179 FOI02-04 FOI & EIR - In time Quarterly Financial Year 2016/2017 1601.00 388.00 384.00 381.00 448.00 Neutral 180 FOI02-04 FOI & EIR - In time Quarterly Financial Year 2017/2018 1652.00 371.00 407.00 381.00 493.00 Neutral 181 FOI02-04 FOI & EIR - In time Quarterly Financial Year 2018/2019 1879.00 514.00 461.00 421.00 483.00 Neutral 182 FOI02-04 FOI & EIR - In time Quarterly Financial Year 2019/2020 366.00 408.00 Neutral 183 FOI02-04a FOI & EIR - % In time Quarterly Financial Year 2014/2015 94.00 Up is Good 184 FOI02-04a FOI & EIR - % In time Quarterly Financial Year 2015/2016 95.60 96.40 94.10 Up is Good 185 FOI02-04a FOI & EIR - % In time Quarterly Financial Year 2016/2017 93.14 93.70 94.30 90.90 93.53 Up is Good 186 FOI02-04a FOI & EIR - % In time Quarterly Financial Year 2017/2018 89.20 92.50 90.85 83.50 90.10 Up is Good 187 FOI02-04a FOI & EIR - % In time Quarterly Financial Year 2018/2019 90.86 92.80 91.65 89.38 89.44 Up is Good 188 FOI02-04a FOI & EIR - % In time Quarterly Financial Year 2019/2020 80.40 85.53 Up is Good 189 FOI02-05 FOI (Freedom of Information) - In time Quarterly Financial Year 2014/2015 1399.00 Neutral 190 FOI02-05 FOI (Freedom of Information) - In time Quarterly Financial Year 2015/2016 1291.00 386.00 378.00 Neutral 191 FOI02-05 FOI (Freedom of Information) - In time Quarterly Financial Year 2016/2017 1229.00 312.00 283.00 292.00 342.00 Neutral 192 FOI02-05 FOI (Freedom of Information) - In time Quarterly Financial Year 2017/2018 1111.00 248.00 267.00 256.00 340.00 Neutral 193 FOI02-05 FOI (Freedom of Information) - In time Quarterly Financial Year 2018/2019 1332.00 331.00 343.00 319.00 339.00 Neutral 194 FOI02-05 FOI (Freedom of Information) - In time Quarterly Financial Year 2019/2020 258.00 294.00 Neutral 195 FOI02-05a FOI (Freedom of Information) - % In time Quarterly Financial Year 2014/2015 93.20 Up is Good 196 FOI02-05a FOI (Freedom of Information) - % In time Quarterly Financial Year 2015/2016 94.90 95.80 93.30 Up is Good 197 FOI02-05a FOI (Freedom of Information) - % In time Quarterly Financial Year 2016/2017 91.99 92.30 93.40 89.80 92.43 Up is Good 198 FOI02-05a FOI (Freedom of Information) - % In time Quarterly Financial Year 2017/2018 86.10 90.80 87.54 77.80 88.80 Up is Good 199 FOI02-05a FOI (Freedom of Information) - % In time Quarterly Financial Year 2018/2019 90.06 91.20 90.50 89.11 89.45 Up is Good 200 FOI02-05a FOI (Freedom of Information) - % In time Quarterly Financial Year 2019/2020 78.20 83.52 Up is Good 201 FOI02-06 EIR (Environmental Information Regulations) - In time Quarterly Financial Year 2014/2015 353.00 Neutral 202 FOI02-06 EIR (Environmental Information Regulations) - In time Quarterly Financial Year 2015/2016 306.00 94.00 212.00 Neutral 203 FOI02-06 EIR (Environmental Information Regulations) - In time Quarterly Financial Year 2016/2017 372.00 76.00 101.00 89.00 106.00 Neutral 204 FOI02-06 EIR (Environmental Information Regulations) - In time Quarterly Financial Year 2017/2018 541.00 123.00 140.00 125.00 153.00 Neutral 205 FOI02-06 EIR (Environmental Information Regulations) - In time Quarterly Financial Year 2018/2019 547.00 183.00 118.00 102.00 144.00 Neutral 206 FOI02-06 EIR (Environmental Information Regulations) - In time Quarterly Financial Year 2019/2020 108.00 114.00 Neutral 207 FOI02-06a EIR (Environmental Information Regulations) - % In time Quarterly Financial Year 2014/2015 97.20 Up is Good 208 FOI02-06a EIR (Environmental Information Regulations) - % In time Quarterly Financial Year 2015/2016 98.70 98.90 99.10 Up is Good 209 FOI02-06a EIR (Environmental Information Regulations) - % In time Quarterly Financial Year 2016/2017 97.13 100.00 97.10 94.70 97.25 Up is Good 210 FOI02-06a EIR (Environmental Information Regulations) - % In time Quarterly Financial Year 2017/2018 96.30 96.10 97.05 98.40 93.30 Up is Good 211 FOI02-06a EIR (Environmental Information Regulations) - % In time Quarterly Financial Year 2018/2019 92.87 95.80 95.20 90.26 89.44 Up is Good 212 FOI02-06a EIR (Environmental Information Regulations) - % In time Quarterly Financial Year 2019/2020 86.40 91.20 Up is Good 213 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2011/2012 106.00 Neutral 214 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2012/2013 239.00 Neutral 215 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2013/2014 263.00 Neutral 216 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2014/2015 112.00 Neutral 217 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2015/2016 73.00 26.00 44.00 73.00 Neutral 218 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2016/2017 118.00 26.00 49.00 87.00 118.00 Neutral 219 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2017/2018 200.00 30.00 71.00 146.00 200.00 Neutral 220 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2018/2019 189.00 40.00 82.00 132.00 189.00 Neutral 221 FOI03-01 FOI & EIR - Out of time - (YTD) Quarterly Financial Year 2019/2020 89.00 158.00 Neutral 222 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2011/2012 13.20 Up is Bad 223 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2012/2013 25.10 Up is Bad 224 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2013/2014 19.00 Up is Bad 225 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2014/2015 6.00 Up is Bad 226 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2015/2016 4.40 3.80 3.70 4.40 Up is Bad 227 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2016/2017 6.86 7.30 6.40 7.40 6.86 Up is Bad 228 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2017/2018 10.80 7.50 8.36 11.20 10.80 Up is Bad 229 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2018/2019 9.14 7.20 8.41 8.64 9.14 Up is Bad 230 FOI03-01a FOI & EIR - % Out of time - (YTD) Quarterly Financial Year 2019/2020 19.60 16.95 Up is Bad 231 FOI03-02 FOI (Freedom of Information) - Out of time - (YTD) Quarterly Financial Year 2014/2015 102.00 Neutral 232 FOI03-02 FOI (Freedom of Information) - Out of time - (YTD) Quarterly Financial Year 2015/2016 69.00 25.00 42.00 69.00 Neutral 233 FOI03-02 FOI (Freedom of Information) - Out of time - (YTD) Quarterly Financial Year 2016/2017 107.00 26.00 46.00 79.00 107.00 Neutral 234 FOI03-02 FOI (Freedom of Information) - Out of time - (YTD) Quarterly Financial Year 2017/2018 189.00 25.00 63.00 136.00 189.00 Neutral 235 FOI03-02 FOI (Freedom of Information) - Out of time - (YTD) Quarterly Financial Year 2018/2019 147.00 32.00 68.00 107.00 147.00 Neutral 236 FOI03-02 FOI (Freedom of Information) - Out of time - (YTD) Quarterly Financial Year 2019/2020 72.00 130.00 Neutral 237 FOI03-02a FOI (Freedom of Information) - % Out of time - (YTD) Quarterly Financial Year 2014/2015 6.80 Up is Bad 238 FOI03-02a FOI (Freedom of Information) - % Out of time - (YTD) Quarterly Financial Year 2015/2016 5.10 4.50 4.40 5.10 Up is Bad 239 FOI03-02a FOI (Freedom of Information) - % Out of time - (YTD) Quarterly Financial Year 2016/2017 8.01 9.10 7.90 8.70 8.01 Up is Bad 240 FOI03-02a FOI (Freedom of Information) - % Out of time - (YTD) Quarterly Financial Year 2017/2018 14.60 9.20 10.90 15.00 14.60 Up is Bad 241 FOI03-02a FOI (Freedom of Information) - % Out of time - (YTD) Quarterly Financial Year 2018/2019 9.94 8.80 9.16 9.73 9.94 Up is Bad 242 FOI03-02a FOI (Freedom of Information) - % Out of time - (YTD) Quarterly Financial Year 2019/2020 21.80 19.06 Up is Bad 243 FOI03-03 EIR (Environmental Information Regulations) - Out of time - (YTD) Quarterly Financial Year 2014/2015 10.00 Neutral 244 FOI03-03 EIR (Environmental Information Regulations) - Out of time - (YTD) Quarterly Financial Year 2015/2016 4.00 1.00 2.00 4.00 Neutral 245 FOI03-03 EIR (Environmental Information Regulations) - Out of time - (YTD) Quarterly Financial Year 2016/2017 11.00 0.00 3.00 8.00 11.00 Neutral 246 FOI03-03 EIR (Environmental Information Regulations) - Out of time - (YTD) Quarterly Financial Year 2017/2018 21.00 5.00 8.00 10.00 21.00 Neutral 247 FOI03-03 EIR (Environmental Information Regulations) - Out of time - (YTD) Quarterly Financial Year 2018/2019 42.00 8.00 14.00 25.00 42.00 Neutral 248 FOI03-03 EIR (Environmental Information Regulations) - Out of time - (YTD) Quarterly Financial Year 2019/2020 17.00 28.00 Neutral 249 FOI03-03a EIR (Environmental Information Regulations) - % Out of time - (YTD) Quarterly Financial Year 2014/2015 2.80 Up is Bad 250 FOI03-03a EIR (Environmental Information Regulations) - % Out of time - (YTD) Quarterly Financial Year 2015/2016 1.30 0.80 0.90 1.30 Up is Bad 251 FOI03-03a EIR (Environmental Information Regulations) - % Out of time - (YTD) Quarterly Financial Year 2016/2017 2.87 0.00 1.70 2.90 2.87 Up is Bad 252 FOI03-03a EIR (Environmental Information Regulations) - % Out of time - (YTD) Quarterly Financial Year 2017/2018 3.70 3.90 2.95 2.50 3.70 Up is Bad 253 FOI03-03a EIR (Environmental Information Regulations) - % Out of time - (YTD) Quarterly Financial Year 2018/2019 7.13 4.20 4.44 5.84 7.13 Up is Bad 254 FOI03-03a EIR (Environmental Information Regulations) - % Out of time - (YTD) Quarterly Financial Year 2019/2020 13.60 11.20 Up is Bad 255 FOI03-04 FOI & EIR - Out of time Quarterly Financial Year 2014/2015 112.00 Neutral 256 FOI03-04 FOI & EIR - Out of time Quarterly Financial Year 2015/2016 73.00 18.00 29.00 Neutral 257 FOI03-04 FOI & EIR - Out of time Quarterly Financial Year 2016/2017 118.00 26.00 23.00 38.00 31.00 Neutral 258 FOI03-04 FOI & EIR - Out of time Quarterly Financial Year 2017/2018 200.00 30.00 41.00 75.00 54.00 Neutral 259 FOI03-04 FOI & EIR - Out of time Quarterly Financial Year 2018/2019 189.00 40.00 42.00 50.00 57.00 Neutral 260 FOI03-04 FOI & EIR - Out of time Quarterly Financial Year 2019/2020 89.00 69.00 Neutral 261 FOI03-04a FOI & EIR - % Out of time Quarterly Financial Year 2014/2015 6.00 Up is Bad 262 FOI03-04a FOI & EIR - % Out of time Quarterly Financial Year 2015/2016 4.40 3.60 5.90 Up is Bad 263 FOI03-04a FOI & EIR - % Out of time Quarterly Financial Year 2016/2017 6.86 7.30 5.70 9.20 6.47 Up is Bad 264 FOI03-04a FOI & EIR - % Out of time Quarterly Financial Year 2017/2018 10.80 7.50 9.15 16.40 9.90 Up is Bad 265 FOI03-04a FOI & EIR - % Out of time Quarterly Financial Year 2018/2019 9.14 7.20 8.35 10.62 10.56 Up is Bad 266 FOI03-04a FOI & EIR - % Out of time Quarterly Financial Year 2019/2020 19.60 14.46 Up is Bad 267 FOI03-05 FOI (Freedom of Information) - Out of time Quarterly Financial Year 2014/2015 102.00 Neutral 268 FOI03-05 FOI (Freedom of Information) - Out of time Quarterly Financial Year 2015/2016 69.00 17.00 27.00 Neutral 269 FOI03-05 FOI (Freedom of Information) - Out of time Quarterly Financial Year 2016/2017 107.00 26.00 20.00 33.00 28.00 Neutral 270 FOI03-05 FOI (Freedom of Information) - Out of time Quarterly Financial Year 2017/2018 189.00 25.00 38.00 73.00 43.00 Neutral 271 FOI03-05 FOI (Freedom of Information) - Out of time Quarterly Financial Year 2018/2019 147.00 32.00 36.00 39.00 40.00 Neutral 272 FOI03-05 FOI (Freedom of Information) - Out of time Quarterly Financial Year 2019/2020 72.00 58.00 Neutral 273 FOI03-05a FOI (Freedom of Information) - % Out of time Quarterly Financial Year 2014/2015 6.80 Up is Bad 274 FOI03-05a FOI (Freedom of Information) - % Out of time Quarterly Financial Year 2015/2016 5.10 4.20 6.70 Up is Bad 275 FOI03-05a FOI (Freedom of Information) - % Out of time Quarterly Financial Year 2016/2017 8.01 9.10 6.70 10.30 7.57 Up is Bad 276 FOI03-05a FOI (Freedom of Information) - % Out of time Quarterly Financial Year 2017/2018 14.60 9.20 12.46 22.20 11.20 Up is Bad 277 FOI03-05a FOI (Freedom of Information) - % Out of time Quarterly Financial Year 2018/2019 9.94 8.80 9.50 10.89 10.55 Up is Bad 278 FOI03-05a FOI (Freedom of Information) - % Out of time Quarterly Financial Year 2019/2020 21.80 16.48 Up is Bad 279 FOI03-06 EIR (Environmental Information Regulations) - Out of time Quarterly Financial Year 2014/2015 10.00 Neutral 280 FOI03-06 EIR (Environmental Information Regulations) - Out of time Quarterly Financial Year 2015/2016 4.00 1.00 2.00 Neutral 281 FOI03-06 EIR (Environmental Information Regulations) - Out of time Quarterly Financial Year 2016/2017 11.00 0.00 3.00 5.00 3.00 Neutral 282 FOI03-06 EIR (Environmental Information Regulations) - Out of time Quarterly Financial Year 2017/2018 21.00 5.00 3.00 2.00 11.00 Neutral 283 FOI03-06 EIR (Environmental Information Regulations) - Out of time Quarterly Financial Year 2018/2019 42.00 8.00 6.00 11.00 17.00 Neutral 284 FOI03-06 EIR (Environmental Information Regulations) - Out of time Quarterly Financial Year 2019/2020 17.00 11.00 Neutral 285 FOI03-06a EIR (Environmental Information Regulations) - % Out of time Quarterly Financial Year 2014/2015 2.80 Up is Bad 286 FOI03-06a EIR (Environmental Information Regulations) - % Out of time Quarterly Financial Year 2015/2016 1.30 1.10 0.90 Up is Bad 287 FOI03-06a EIR (Environmental Information Regulations) - % Out of time Quarterly Financial Year 2016/2017 2.87 0.00 2.90 5.30 2.75 Up is Bad 288 FOI03-06a EIR (Environmental Information Regulations) - % Out of time Quarterly Financial Year 2017/2018 3.70 3.90 2.10 1.60 6.70 Up is Bad 289 FOI03-06a EIR (Environmental Information Regulations) - % Out of time Quarterly Financial Year 2018/2019 7.13 4.20 4.80 9.73 10.56 Up is Bad 290 FOI03-06a EIR (Environmental Information Regulations) - % Out of time Quarterly Financial Year 2019/2020 13.60 8.80 Up is Bad 291 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Quarterly Financial Year 2014/2015 131.00 Neutral 292 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Quarterly Financial Year 2015/2016 83.00 30.00 69.00 83.00 Neutral 293 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Quarterly Financial Year 2016/2017 106.00 43.00 61.00 75.00 106.00 Neutral 294 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Quarterly Financial Year 2017/2018 105.00 13.00 28.00 61.00 105.00 Neutral 295 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Quarterly Financial Year 2018/2019 129.00 35.00 59.00 98.00 129.00 Neutral 296 FOI05-01 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) Quarterly Financial Year 2019/2020 44.00 83.00 Neutral 297 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Quarterly Financial Year 2014/2015 92.00 Neutral 298 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Quarterly Financial Year 2015/2016 64.00 25.00 58.00 64.00 Neutral 299 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Quarterly Financial Year 2016/2017 89.00 40.00 52.00 64.00 89.00 Neutral 300 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Quarterly Financial Year 2017/2018 87.00 11.00 24.00 49.00 87.00 Neutral 301 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Quarterly Financial Year 2018/2019 103.00 29.00 44.00 79.00 103.00 Neutral 302 FOI05-02 DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) Quarterly Financial Year 2019/2020 33.00 65.00 Neutral 303 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2014/2015 70.23 Up is Good 304 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2015/2016 77.11 83.30 84.10 77.10 Up is Good 305 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2016/2017 83.96 93.00 85.20 85.30 83.96 Up is Good 306 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2017/2018 82.80 84.60 85.71 80.30 82.80 Up is Good 307 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2018/2019 79.84 82.80 74.58 80.61 79.84 Up is Good 308 FOI05-02a DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) Quarterly Financial Year 2019/2020 75.00 78.31 Up is Good 309 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Quarterly Financial Year 2014/2015 39.00 Neutral 310 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Quarterly Financial Year 2015/2016 19.00 5.00 11.00 19.00 Neutral 311 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Quarterly Financial Year 2016/2017 17.00 3.00 9.00 11.00 17.00 Neutral 312 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Quarterly Financial Year 2017/2018 18.00 2.00 4.00 12.00 18.00 Neutral 313 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Quarterly Financial Year 2018/2019 26.00 6.00 15.00 19.00 26.00 Neutral 314 FOI05-03 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) Quarterly Financial Year 2019/2020 11.00 18.00 Neutral 315 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2014/2015 29.77 Up is Bad 316 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2015/2016 22.89 16.70 15.90 22.90 Up is Bad 317 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2016/2017 16.04 7.00 14.80 14.70 16.04 Up is Bad 318 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2017/2018 17.10 15.40 14.28 19.70 17.10 Up is Bad 319 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2018/2019 20.15 17.10 25.42 19.39 20.15 Up is Bad 320 FOI05-03a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) Quarterly Financial Year 2019/2020 25.00 21.69 Up is Bad 321 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Quarterly Financial Year 2014/2015 131.00 Neutral 322 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Quarterly Financial Year 2015/2016 83.00 39.00 14.00 Neutral 323 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Quarterly Financial Year 2016/2017 106.00 43.00 18.00 14.00 31.00 Neutral 324 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Quarterly Financial Year 2017/2018 105.00 13.00 15.00 33.00 44.00 Neutral 325 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Quarterly Financial Year 2018/2019 129.00 35.00 24.00 39.00 31.00 Neutral 326 FOI05-05 DP (Data Protection Act) / SAR (Subject Access Request) - Total Received Quarterly Financial Year 2019/2020 44.00 39.00 Neutral 327 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Quarterly Financial Year 2014/2015 92.00 Neutral 328 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Quarterly Financial Year 2015/2016 64.00 33.00 6.00 Neutral 329 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Quarterly Financial Year 2016/2017 89.00 40.00 12.00 12.00 25.00 Neutral 330 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Quarterly Financial Year 2017/2018 87.00 11.00 13.00 25.00 38.00 Neutral 331 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Quarterly Financial Year 2018/2019 103.00 29.00 15.00 35.00 24.00 Neutral 332 FOI05-06 DP (Data Protection Act) / SAR (Subject Access Request) - In time Quarterly Financial Year 2019/2020 33.00 32.00 Neutral 333 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Quarterly Financial Year 2014/2015 70.23 Up is Good 334 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Quarterly Financial Year 2015/2016 77.11 84.60 42.90 Up is Good 335 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Quarterly Financial Year 2016/2017 83.96 93.00 66.70 85.70 80.64 Up is Good 336 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Quarterly Financial Year 2017/2018 82.80 84.60 86.67 75.80 86.40 Up is Good 337 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Quarterly Financial Year 2018/2019 79.84 82.80 62.50 89.74 77.42 Up is Good 338 FOI05-06a DP (Data Protection Act) / SAR (Subject Access Request) - % In time Quarterly Financial Year 2019/2020 75.00 82.05 Up is Good 339 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Quarterly Financial Year 2014/2015 39.00 Neutral 340 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Quarterly Financial Year 2015/2016 19.00 6.00 8.00 Neutral 341 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Quarterly Financial Year 2016/2017 17.00 3.00 6.00 2.00 6.00 Neutral 342 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Quarterly Financial Year 2017/2018 18.00 2.00 2.00 8.00 6.00 Neutral 343 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Quarterly Financial Year 2018/2019 26.00 6.00 9.00 4.00 7.00 Neutral 344 FOI05-07 DP (Data Protection Act) / SAR (Subject Access Request) - Out of time Quarterly Financial Year 2019/2020 11.00 7.00 Neutral 345 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Quarterly Financial Year 2014/2015 29.77 Up is Bad 346 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Quarterly Financial Year 2015/2016 22.89 15.40 57.10 Up is Bad 347 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Quarterly Financial Year 2016/2017 16.04 7.00 33.30 14.30 19.35 Up is Bad 348 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Quarterly Financial Year 2017/2018 17.10 15.40 13.33 24.20 13.60 Up is Bad 349 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Quarterly Financial Year 2018/2019 20.15 17.10 37.50 10.26 22.58 Up is Bad 350 FOI05-07a DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time Quarterly Financial Year 2019/2020 25.00 17.95 Up is Bad 351 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2011/2012 97.89 Up is Good 352 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2012/2013 97.94 Up is Good 353 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2013/2014 97.58 Up is Good 354 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2014/2015 97.55 10.94 20.47 29.51 29.51 38.67 47.66 56.69 56.69 65.93 75.70 85.39 85.39 94.53 96.29 97.55 97.55 Up is Good 355 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2015/2016 97.50 11.01 20.66 29.81 29.81 38.90 47.77 56.82 56.82 66.00 76.00 85.11 85.11 94.40 96.20 97.50 97.50 Up is Good 356 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2016/2017 97.57 11.02 20.65 29.70 29.70 38.69 47.87 56.81 56.81 66.02 75.88 85.07 85.07 94.19 95.86 97.57 97.57 Up is Good 357 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2017/2018 97.33 10.82 20.52 29.55 29.55 38.52 47.36 56.07 56.07 65.15 74.72 84.08 84.08 93.58 95.58 97.33 97.33 Up is Good 358 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2018/2019 97.58 10.81 20.33 29.17 29.17 38.17 47.01 55.60 55.60 64.88 74.52 83.85 83.85 93.55 95.69 97.58 97.58 Up is Good 359 OCC01 % of council tax collected in year - (YTD) Monthly Financial Year 2019/2020 10.81 20.29 29.05 29.05 38.06 46.87 55.80 55.80 65.27 74.92 84.20 84.20 93.19 95.46 Up is Good 360 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2011/2012 79.84 Up is Good 361 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2012/2013 82.85 Up is Good 362 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2013/2014 87.21 Up is Good 363 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2014/2015 90.27 10.15 19.00 27.65 27.65 36.33 44.84 53.47 53.47 62.16 71.02 79.75 79.75 88.12 89.57 90.27 90.27 Up is Good 364 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2015/2016 91.76 9.39 18.47 27.43 27.43 37.28 45.77 54.68 54.68 63.36 72.41 81.20 81.20 89.73 91.24 91.76 91.76 Up is Good 365 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2016/2017 95.80 11.04 20.49 29.38 29.38 38.40 47.57 56.62 56.62 65.73 75.06 84.20 84.20 93.11 94.79 95.80 95.80 Up is Good 366 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2017/2018 100.36 11.14 21.18 30.74 30.74 40.18 49.53 58.88 58.88 68.40 78.24 87.68 87.68 96.99 98.96 100.36 100.36 Up is Good 367 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2018/2019 105.38 11.67 22.03 31.90 31.90 41.78 51.65 61.37 61.37 71.32 81.45 91.40 91.40 101.06 103.35 105.38 105.38 Up is Good 368 OCC02 Council tax receipts collected in year (£m) - (YTD) Monthly Financial Year 2019/2020 11.09 21.92 32.16 32.16 43.62 53.89 64.14 64.14 74.51 85.03 95.47 95.47 105.54 108.06 Up is Good 369 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2011/2012 98.07 Up is Good 370 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2012/2013 98.02 Up is Good 371 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2013/2014 98.01 Up is Good 372 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2014/2015 98.20 11.03 20.42 29.58 29.58 37.96 45.79 56.70 56.70 65.22 74.14 82.84 82.84 91.07 95.01 98.20 98.20 Up is Good 373 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2015/2016 98.40 11.20 22.41 32.27 32.27 40.98 49.07 58.02 58.02 68.00 75.00 82.99 82.99 91.10 95.40 98.40 98.40 Up is Good 374 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2016/2017 99.04 11.28 20.55 29.50 29.50 39.54 47.95 57.98 57.98 66.50 74.87 83.30 83.30 91.11 95.01 99.04 99.04 Up is Good 375 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2017/2018 98.89 11.93 21.94 32.02 32.02 40.79 49.40 57.90 57.90 66.24 75.42 83.67 83.67 91.50 94.05 98.89 98.89 Up is Good 376 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2018/2019 98.69 10.25 19.89 30.41 30.41 40.42 49.30 58.36 58.36 66.73 74.65 83.01 83.01 90.97 95.21 98.69 98.69 Up is Good 377 OCC03 % of non-domestic rates collected in year - (YTD) Monthly Financial Year 2019/2020 10.68 21.43 31.26 31.26 39.55 49.16 57.49 57.49 65.43 73.50 82.01 82.01 90.03 94.34 Up is Good 378 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2011/2012 21.43 Up is Good 379 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2012/2013 23.03 Up is Good 380 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2013/2014 47.27 Up is Good 381 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2014/2015 33.09 8.68 12.04 9.24 9.24 16.46 19.63 17.52 17.52 20.22 23.69 27.11 22.56 26.50 32.51 33.09 33.09 Up is Good 382 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2015/2016 30.50 -2.36 1.44 6.46 6.46 15.99 18.06 20.59 20.59 19.00 25.00 28.14 28.14 29.20 30.60 30.50 30.50 Up is Good 383 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2016/2017 42.09 19.16 25.62 28.80 28.80 33.04 37.83 39.18 39.18 40.17 40.13 41.40 41.40 42.09 41.92 42.09 42.09 Up is Good 384 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2017/2018 43.38 6.16 8.79 23.80 23.80 30.86 32.34 27.32 27.32 27.81 31.28 32.98 32.98 44.01 44.00 43.38 43.38 Up is Good 385 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2018/2019 43.92 7.86 25.23 29.53 29.53 32.39 38.07 38.97 38.97 41.56 43.15 45.80 45.80 43.39 42.21 43.92 43.92 Up is Good 386 OCC04 % reduction in non-domestic rates prior year's balances - (YTD) Monthly Financial Year 2019/2020 15.76 20.44 18.44 18.44 11.49 29.82 31.99 31.99 34.15 36.29 35.95 35.95 40.83 40.05 Up is Good 387 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2011/2012 41.41 Up is Good 388 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2012/2013 35.29 Up is Good 389 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2013/2014 38.34 Up is Good 390 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2014/2015 33.78 5.99 10.24 13.93 10.05 17.37 20.21 22.40 15.02 25.05 25.39 24.68 18.36 31.02 32.88 33.78 33.78 Up is Good 391 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2015/2016 32.30 5.04 8.59 12.47 12.47 15.58 18.27 20.49 20.49 23.00 24.00 26.58 26.58 28.50 28.30 32.30 32.30 Up is Good 392 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2016/2017 34.20 5.72 10.12 13.30 13.30 17.11 19.58 21.95 21.95 24.67 26.54 27.07 27.07 29.55 31.32 34.20 34.20 Up is Good 393 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2017/2018 34.06 6.18 10.71 15.26 15.26 18.72 21.33 23.39 23.39 26.39 27.34 29.89 29.89 31.58 33.14 34.06 34.06 Up is Good 394 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2018/2019 34.12 6.68 12.02 16.01 16.01 19.16 23.34 26.06 26.06 28.49 30.75 33.69 33.69 35.63 37.31 34.12 34.12 Up is Good 395 OCC05 % reduction in council tax prior year's balances - (YTD) Monthly Financial Year 2019/2020 5.82 9.96 12.60 12.60 15.73 19.50 21.73 21.73 24.71 27.19 28.34 28.34 32.06 33.34 Up is Good 396 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2011/2012 14.03 Up is Bad 397 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2012/2013 14.57 Up is Bad 398 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2013/2014 18.00 Up is Bad 399 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2014/2015 11.00 13.00 15.00 15.00 15.00 16.00 16.00 16.00 16.00 15.00 15.00 15.00 15.00 14.00 14.00 11.00 11.00 Up is Bad 400 OCC06 Number of days taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly Financial Year 2015/2016 12.00 10.00 12.00 12.00 Up is Bad 401 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2012/2013 10.00 10.00 12.00 10.00 11.00 12.00 11.00 9.00 11.00 11.00 12.00 8.00 11.00 13.00 10.00 5.00 8.00 Up is Bad 402 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2013/2014 13.00 12.00 19.00 20.00 18.00 16.00 20.00 17.00 17.00 21.00 16.00 12.00 17.00 5.00 8.00 3.00 4.00 Up is Bad 403 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2014/2015 5.91 6.68 9.89 7.28 7.93 10.67 9.61 8.76 9.68 7.90 8.79 7.23 7.98 6.26 5.74 2.14 3.32 Up is Bad 404 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2015/2016 5.87 6.45 5.33 6.47 6.10 6.26 7.24 6.93 6.76 7.42 9.12 6.41 7.65 8.79 2.31 5.66 4.25 Up is Bad 405 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2016/2017 5.58 5.47 6.13 7.66 6.26 7.95 7.06 7.74 7.56 10.31 11.38 9.86 6.88 4.38 2.06 3.22 2.81 Up is Bad 406 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2017/2018 3.20 3.78 4.14 4.53 4.10 4.30 4.05 3.82 4.07 4.59 3.70 3.50 3.97 2.36 1.43 2.45 1.84 Up is Bad 407 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2018/2019 2.67 2.64 3.26 3.12 2.97 3.24 3.62 3.73 3.51 3.80 3.61 3.40 3.61 2.39 2.33 1.43 1.84 Up is Bad 408 OCC06B Number of days taken to process Housing Benefit new claims and change events (DWP measure) Monthly Financial Year 2019/2020 2.09 2.78 2.66 2.44 2.73 3.68 2.64 3.01 3.68 3.78 3.49 3.46 2.10 1.71 Up is Bad 409 OCC07 Benefit Reception Numbers Monthly Financial Year 2011/2012 2482.00 Neutral 410 OCC07 Benefit Reception Numbers Monthly Financial Year 2012/2013 2314.00 Neutral 411 OCC07 Benefit Reception Numbers Monthly Financial Year 2013/2014 1868.00 Neutral 412 OCC07 Benefit Reception Numbers Monthly Financial Year 2014/2015 1733.00 1833.00 1790.00 1691.00 1771.00 1817.00 1662.00 2028.00 1836.00 1862.00 1573.00 1412.00 1616.00 1741.00 1536.00 1848.00 1708.00 Neutral 413 OCC07 Benefit Reception Numbers Monthly Financial Year 2015/2016 1536.00 1503.00 1408.00 1597.00 1503.00 1743.00 1455.00 1727.00 1642.00 1664.00 1569.00 1209.00 1481.00 1504.00 1456.00 1598.00 1519.00 Neutral 414 OCC07 Benefit Reception Numbers Monthly Financial Year 2016/2017 1290.00 1516.00 1359.00 1529.00 1468.00 1241.00 1342.00 1330.00 1304.00 1231.00 1219.00 975.00 1142.00 1195.00 1097.00 1451.00 1248.00 Neutral 415 OCC07 Benefit Reception Numbers Monthly Financial Year 2017/2018 1054.00 1133.00 1244.00 1018.00 1132.00 891.00 837.00 822.00 850.00 865.00 755.00 750.00 790.00 717.00 3614.00 1444.00 Neutral 416 OCC07 Benefit Reception Numbers Monthly Financial Year 2018/2019 393.00 522.00 449.00 383.00 451.00 359.00 394.00 392.00 382.00 382.00 380.00 262.00 341.00 378.00 375.00 439.00 397.00 Neutral 417 OCC07 Benefit Reception Numbers Monthly Financial Year 2019/2020 150.00 424.00 282.00 285.00 301.00 269.00 234.00 268.00 384.00 355.00 361.00 367.00 249.00 209.00 Neutral 418 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2011/2012 15150.00 Up is Bad 419 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2012/2013 15123.00 Up is Bad 420 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2013/2014 13919.00 Up is Bad 421 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2014/2015 13461.00 13814.00 13721.00 13685.00 13740.00 13652.00 13567.00 13427.00 13549.00 13386.00 13343.00 13331.00 13353.00 13329.00 13178.00 13103.00 13203.00 Up is Bad 422 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2015/2016 12572.00 13085.00 12989.00 12870.00 12981.00 12751.00 12753.00 12543.00 12682.00 12432.00 12397.00 12326.00 12385.00 12283.00 12273.00 12163.00 12240.00 Up is Bad 423 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2016/2017 11874.00 12155.00 12066.00 12047.00 12089.00 11960.00 11871.00 11894.00 11908.00 11802.00 11793.00 11763.00 11786.00 11743.00 11726.00 11665.00 11711.00 Up is Bad 424 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2017/2018 11019.00 11662.00 11613.00 11577.00 11617.00 11478.00 11314.00 11108.00 11300.00 10888.00 10672.00 10566.00 10790.00 10411.00 10368.00 10575.00 10451.00 Up is Bad 425 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2018/2019 10594.00 10939.00 10918.00 10869.00 10909.00 10743.00 10678.00 10607.00 10676.00 10542.00 10491.00 10424.00 10486.00 10328.00 10330.00 10255.00 10304.00 Up is Bad 426 OCC08 Average Benefit Caseload for CYC Monthly Financial Year 2019/2020 10218.00 10194.00 10193.00 10202.00 9995.00 9974.00 9920.00 9963.00 9846.00 9860.00 9880.00 9862.00 10000.00 9951.00 Up is Bad 427 OCC09 CYC Apprenticeships Quarterly Financial Year 2011/2012 17.00 Up is Good 428 OCC09 CYC Apprenticeships Quarterly Financial Year 2012/2013 20.00 Up is Good 429 OCC09 CYC Apprenticeships Quarterly Financial Year 2013/2014 14.00 Up is Good 430 OCC09 CYC Apprenticeships Quarterly Financial Year 2014/2015 18.00 Up is Good 431 OCC09 CYC Apprenticeships Quarterly Financial Year 2015/2016 27.00 Up is Good 432 OCC09 CYC Apprenticeships Quarterly Financial Year 2016/2017 25.00 16.00 23.00 25.00 25.00 Up is Good 433 OCC09 CYC Apprenticeships Quarterly Financial Year 2017/2018 22.00 25.00 28.00 24.00 22.00 Up is Good 434 OCC09 CYC Apprenticeships Quarterly Financial Year 2018/2019 23.00 27.00 23.00 20.00 23.00 Up is Good 435 OCC09 CYC Apprenticeships Quarterly Financial Year 2019/2020 24.00 23.00 23.00 Up is Good 436 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2011/2012 88.70 Up is Good 437 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2012/2013 93.67 Up is Good 438 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2013/2014 96.73 Up is Good 439 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2014/2015 100.38 11.19 21.43 29.69 29.69 38.05 46.96 58.26 58.26 67.19 76.10 85.17 85.17 93.67 97.41 100.38 100.38 Up is Good 440 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2015/2016 101.71 11.07 22.96 33.65 33.65 43.34 52.09 61.46 61.46 71.56 79.37 87.55 87.55 95.48 99.41 101.71 101.71 Up is Good 441 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2016/2017 104.77 12.19 21.93 31.50 31.50 42.23 51.01 61.50 61.50 70.26 79.66 88.86 88.86 97.23 101.20 104.77 104.77 Up is Good 442 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2017/2018 102.76 13.23 24.21 34.80 34.48 43.88 53.39 62.18 62.18 71.31 80.68 89.58 89.58 96.88 99.62 102.76 102.76 Up is Good 443 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2018/2019 105.00 12.48 21.87 32.53 32.53 43.18 52.56 61.60 61.60 70.38 79.33 88.06 88.06 96.67 100.93 104.70 104.70 Up is Good 444 OCC10 Non-domestic receipts collected in year (£m) - (YTD) Monthly Financial Year 2019/2020 10.39 21.95 32.73 32.73 41.91 51.98 60.53 60.53 69.00 77.35 86.42 86.42 94.81 99.45 Up is Good 445 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2012/2013 94.93 NC 95.23 94.18 94.18 94.32 95.08 95.19 95.19 93.80 94.14 92.52 92.52 95.39 92.73 94.93 94.93 Up is Good 446 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2013/2014 93.19 93.76 93.19 NC NC NC NC NC NC NC NC NC NC NC NC 93.19 93.19 Up is Good 447 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2014/2015 96.48 NC NC NC NC NC 95.94 93.90 93.90 95.37 NC 94.41 94.41 96.83 95.38 96.48 96.48 Up is Good 448 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2015/2016 95.22 96.32 96.59 95.79 95.79 93.68 94.01 94.85 94.85 96.11 93.26 95.62 95.62 93.61 94.49 95.55 95.22 Up is Good 449 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2016/2017 95.48 95.33 94.26 94.62 94.62 95.33 94.70 95.38 95.38 95.53 95.98 95.08 95.08 95.74 95.89 96.61 96.61 Up is Good 450 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2017/2018 95.76 96.92 95.44 96.00 96.09 94.62 95.39 97.00 95.65 94.14 95.18 95.98 95.07 95.21 95.44 97.15 96.26 Up is Good 451 OCC11 % of payments processed within 30 days (including disputed invoices) Monthly Financial Year 2018/2019 92.26 97.18 Up is Good 452 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2016/2017 489.14 40.00 13.00 82.64 135.64 42.61 0.00 56.64 99.25 0.00 23.25 155.00 178.25 0.00 50.00 26.00 76.00 Neutral 453 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2017/2018 188.50 0.00 0.00 0.00 0.00 65.00 15.00 0.00 80.00 0.00 49.00 40.00 89.00 0.00 19.50 0.00 19.50 Neutral 454 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2018/2019 1643.87 0.00 10.00 0.00 10.00 47.00 92.00 39.49 178.49 723.25 59.00 153.00 935.25 248.13 164.00 108.00 520.13 Neutral 455 OCC13 Interest paid (£) to suppliers due to late payment of invoices Quarterly Financial Year 2019/2020 1135.11 336.68 50.00 117.66 504.34 124.00 303.00 26.00 453.00 31.00 54.80 0.00 85.80 19.00 0.00 72.97 91.97 Neutral 456 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2016/2017 70573.90 9708.18 4151.37 4845.98 18705.54 6411.68 6833.03 4219.03 17463.74 7717.29 3236.89 6550.30 17504.48 9846.16 2272.62 4781.35 16900.14 Neutral 457 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2017/2018 78504.25 4026.98 12428.69 4781.99 21237.66 13360.60 3244.77 7116.24 23721.61 9761.94 8968.90 2928.78 21659.62 5729.64 2831.94 3323.77 11885.35 Neutral 458 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2018/2019 96401.85 19771.87 3016.82 1587.13 24375.81 11231.88 3837.03 10989.08 26057.99 15011.70 7309.15 3094.86 25415.72 8759.44 5885.44 5907.45 20552.33 Neutral 459 OCC14 Interest liable (£) to suppliers due to late payment of invoices (including interest paid) Quarterly Financial Year 2019/2020 98465.64 19368.89 17884.37 9057.21 46310.46 7533.71 3997.50 4730.02 16261.23 7069.24 5347.62 4688.72 17105.58 5271.79 6351.97 7164.61 18788.37 Neutral 460 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2010/2011 90.16 86.55 87.73 93.96 92.42 Up is Good 461 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2011/2012 91.24 92.37 90.58 91.02 90.94 Up is Good 462 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2012/2013 90.32 91.18 90.92 89.15 90.04 Up is Good 463 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2013/2014 92.15 91.05 90.35 93.32 93.98 Up is Good 464 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2014/2015 92.62 92.64 92.64 91.41 93.86 Up is Good 465 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2015/2016 89.74 94.11 86.78 90.46 87.38 Up is Good 466 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2016/2017 91.19 89.10 90.47 92.74 92.55 Up is Good 467 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2017/2018 92.70 93.89 91.23 91.95 92.40 90.07 93.11 94.72 92.53 91.30 90.89 95.66 92.59 92.36 92.48 94.80 93.32 Up is Good 468 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2018/2019 90.65 78.94 93.39 94.86 88.65 85.05 92.80 90.21 89.25 89.20 90.62 96.30 91.79 92.43 94.83 91.86 92.90 Up is Good 469 OCC15 % of supplier invoices paid within 30 days (including disputed) Quarterly Financial Year 2019/2020 92.26 95.63 90.79 89.83 92.17 91.50 93.54 90.07 91.74 90.66 93.91 92.68 92.39 89.71 92.45 95.24 92.72 Up is Good 470 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2018/2019 44.00 6.00 2.00 1.00 9.00 3.00 4.00 2.00 9.00 Up is Good 471 OCC16 No of CYC Apprenticeship starts (inc LA maintained schools) Monthly Financial Year 2019/2020 2.00 0.00 2.00 4.00 2.00 0.00 5.00 7.00 5.00 0.00 1.00 6.00 Up is Good 472 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2014/2015 7611.00 7611.00 7611.00 Up is Good 473 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2015/2016 91782.00 6418.00 4844.00 7788.00 19050.00 9055.00 6856.00 9157.00 25068.00 8217.00 8864.00 5535.00 22616.00 8462.00 9631.00 6955.00 25048.00 Up is Good 474 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2016/2017 93797.00 8658.00 6595.00 6274.00 21527.00 5017.00 8412.00 6885.00 20314.00 12590.00 8533.00 7485.00 28608.00 8583.00 7742.00 7023.00 23348.00 Up is Good 475 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2017/2018 128666.00 7249.00 7059.00 23206.00 37514.00 24450.00 7676.00 7095.00 39221.00 10569.00 10500.00 6080.00 27149.00 9042.00 8325.00 7415.00 24782.00 Up is Good 476 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2018/2019 88725.00 8955.00 7168.00 6453.00 22576.00 6400.00 9420.00 6338.00 22158.00 8528.00 7971.00 6185.00 22684.00 7602.00 7178.00 6527.00 21307.00 Up is Good 477 OD01 Number of hits on yorkopendata.org Monthly Financial Year 2019/2020 86022.00 7390.00 8495.00 6815.00 22700.00 6940.00 6034.00 5665.00 18639.00 7588.00 7537.00 6842.00 21967.00 8194.00 8355.00 6167.00 22716.00 Up is Good 478 OD08 Number of new datasets added to yorkopendata.org Monthly Financial Year 2014/2015 285.00 285.00 285.00 Up is Good 479 OD08 Number of new datasets added to yorkopendata.org Monthly Financial Year 2015/2016 337.00 0.00 6.00 3.00 9.00 6.00 11.00 30.00 47.00 24.00 77.00 4.00 105.00 1.00 172.00 3.00 176.00 Up is Good 480 OD08 Number of new datasets added to yorkopendata.org Monthly Financial Year 2016/2017 273.00 1.00 0.00 50.00 51.00 1.00 138.00 4.00 143.00 5.00 22.00 3.00 30.00 2.00 46.00 1.00 49.00 Up is Good 481 OD08 Number of new datasets added to yorkopendata.org Monthly Financial Year 2017/2018 109.00 1.00 1.00 17.00 19.00 13.00 39.00 3.00 55.00 1.00 9.00 8.00 18.00 15.00 1.00 1.00 17.00 Up is Good 482 OD08 Number of new datasets added to yorkopendata.org Monthly Financial Year 2018/2019 63.00 1.00 3.00 10.00 14.00 2.00 25.00 1.00 28.00 4.00 4.00 4.00 12.00 1.00 7.00 1.00 9.00 Up is Good 483 OD08 Number of new datasets added to yorkopendata.org Monthly Financial Year 2019/2020 104.00 0.00 1.00 14.00 15.00 9.00 5.00 4.00 18.00 2.00 0.00 1.00 3.00 39.00 29.00 0.00 68.00 Up is Good 484 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2011/2012 N/A Up is Good 485 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2012/2013 1061.00 Up is Good 486 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2013/2014 849.00 Up is Good 487 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2014/2015 NC Up is Good 488 PP05 Number of website users who found the information about air quality easily available Annual Financial Year 2015/2016 NC Up is Good 489 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2012/2013 6510.00 Neutral 490 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2013/2014 7038.00 6352.00 6385.00 7052.00 7038.00 Neutral 491 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2014/2015 6096.00 6631.00 6547.00 6455.00 6455.00 6300.00 6266.00 6200.00 6200.00 6189.00 6192.00 6172.00 6172.00 6133.00 6132.00 6096.00 6096.00 Neutral 492 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2015/2016 5293.00 5351.00 5345.00 5336.00 5336.00 5363.00 5354.00 5316.00 5316.00 5316.00 5339.00 5320.00 5320.00 5343.00 5336.00 5293.00 5293.00 Neutral 493 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2016/2017 4895.00 5180.00 5160.00 5135.00 5135.00 5106.00 4982.00 4991.00 4991.00 4963.00 4962.00 4967.00 4967.00 4929.00 4897.00 4895.00 4895.00 Neutral 494 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2017/2018 4215.00 4747.00 4702.00 4615.00 4615.00 4589.00 4589.00 4602.00 4602.00 4528.00 4521.00 4484.00 4484.00 4712.00 4271.00 4215.00 4215.00 Neutral 495 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2018/2019 3933.00 4166.00 3925.00 3915.00 3915.00 3815.00 3854.00 3934.00 3934.00 3917.00 3926.00 3932.00 3932.00 3952.00 3956.00 3933.00 3933.00 Neutral 496 STF01 Staff Headcount - (Snapshot) Monthly Financial Year 2019/2020 3748.00 3901.00 3840.00 3837.00 3837.00 3808.00 3807.00 3700.00 3700.00 3697.00 3714.00 3711.00 3711.00 3742.00 3743.00 3748.00 3748.00 Neutral 497 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2012/2013 3423.00 Neutral 498 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2013/2014 3590.00 Neutral 499 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2014/2015 2812.00 3319.00 3235.00 3155.00 3155.00 2993.00 3027.00 2959.00 2959.00 2936.00 2924.00 2906.00 2906.00 2858.00 2852.00 2812.00 2812.00 Neutral 500 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2015/2016 2635.00 2768.00 2769.00 2776.00 2776.00 2752.00 2744.00 2667.00 2667.00 2684.00 2682.00 2672.00 2672.00 2669.00 2662.00 2635.00 2635.00 Neutral 501 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2016/2017 2610.00 2691.00 2677.00 2669.00 2669.00 2659.00 2646.00 2651.00 2651.00 2654.00 2647.00 2650.00 2649.00 2612.00 2609.00 2610.00 2610.00 Neutral 502 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2017/2018 2460.00 2585.00 2577.00 2558.00 2558.00 2552.00 2552.00 2556.00 2556.00 2557.00 2543.00 2497.00 2497.00 2584.00 2480.00 2460.00 2460.00 Neutral 503 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2018/2019 2574.00 2459.00 2477.00 2472.00 2472.00 2482.00 2534.00 2557.00 2557.00 2559.00 2569.00 2561.00 2561.00 2575.00 2578.00 2574.00 2574.00 Neutral 504 STF01a Staff Headcount - (Snapshot) Monthly Financial Year 2019/2020 2593.00 2547.00 2547.00 2546.00 2546.00 2532.00 2535.00 2571.00 2571.00 2571.00 2575.00 2576.00 2576.00 2595.00 2595.00 2593.00 2593.00 Neutral 505 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2012/2013 4782.00 Neutral 506 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2013/2014 4562.00 4687.00 4537.00 4564.00 4562.00 Neutral 507 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2014/2015 3995.00 4329.00 4240.00 4182.00 4182.00 4075.00 4083.00 4060.00 4060.00 4053.00 4062.00 4043.00 4043.00 4023.00 4022.00 3995.00 3995.00 Neutral 508 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2015/2016 3915.00 3933.00 3931.00 3924.00 3924.00 3935.00 3929.00 3952.00 3952.00 3932.00 3952.00 3942.00 3942.00 3952.00 3950.00 3915.00 3915.00 Neutral 509 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2016/2017 3631.20 3828.00 3811.00 3787.00 3787.00 3764.00 3679.00 3712.00 3712.00 3690.00 3686.00 3690.00 3690.10 3658.20 3635.80 3631.20 3631.20 Neutral 510 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2017/2018 3149.10 3532.60 3499.00 3445.40 3445.40 3429.50 3427.60 3431.50 3431.50 3386.40 3379.40 3350.10 3350.10 3183.20 3182.60 3149.10 3149.10 Neutral 511 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2018/2019 3024.95 3130.10 2947.90 2950.00 2950.00 2898.20 2936.30 2999.10 2999.10 2998.40 3012.20 3023.50 3023.50 3040.50 3044.60 3024.95 3024.95 Neutral 512 STF08 Staff FTE - (Snapshot) Monthly Financial Year 2019/2020 2945.60 3002.32 2963.81 2963.07 2963.07 2942.13 2941.95 2895.32 2895.32 2903.13 2916.38 2913.92 2913.92 2942.65 2944.46 2945.60 2945.60 Neutral 513 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2012/2013 2693.00 Neutral 514 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2013/2014 2569.00 Neutral 515 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2014/2015 2194.00 2532.00 2459.00 2405.00 2405.00 2297.00 2319.00 2276.00 2276.00 2267.00 2264.00 2249.00 2249.00 2227.00 2221.00 2194.00 2194.00 Neutral 516 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2015/2016 2104.00 2193.00 2196.00 2193.00 2193.00 2176.00 2170.00 2154.00 2154.00 2140.00 2141.00 2133.00 2133.00 2130.00 2128.00 2104.00 2104.00 Neutral 517 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2016/2017 2071.60 2143.00 2128.00 2117.00 2117.00 2112.00 2107.00 2109.00 2109.00 2109.00 2105.00 2107.00 2105.40 2075.50 2072.30 2071.60 2071.60 Neutral 518 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2017/2018 1972.20 2056.20 2053.40 2043.60 2043.60 2039.30 2037.40 2036.80 2036.80 2044.70 2034.60 2001.40 2001.40 1994.00 1988.30 1972.20 1972.20 Neutral 519 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2018/2019 2107.85 1973.20 1990.60 1994.80 1994.80 2007.90 2053.20 2071.40 2071.40 2081.90 2094.80 2097.00 2097.00 2110.60 2113.60 2107.85 2107.85 Neutral 520 STF08a Staff FTE - (Snapshot) Monthly Financial Year 2019/2020 2147.76 2092.91 2094.17 2095.08 2095.08 2084.25 2085.19 2113.10 2113.10 2122.84 2126.85 2127.72 2127.72 2147.23 2149.58 2147.76 2147.76 Neutral 521 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2012/2013 8.60 Up is Bad 522 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2013/2014 8.40 Up is Bad 523 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2014/2015 9.00 Up is Bad 524 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2015/2016 8.10 8.80 8.60 8.60 8.60 8.40 8.30 8.10 8.10 8.10 8.10 7.90 7.90 7.90 8.00 8.10 8.10 Up is Bad 525 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2016/2017 9.00 8.30 8.50 8.50 8.50 8.60 8.80 8.80 8.80 8.70 8.90 8.70 9.10 9.10 9.00 9.00 9.00 Up is Bad 526 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2017/2018 9.70 8.80 8.80 8.70 8.70 8.70 8.80 9.10 9.10 9.10 8.90 9.30 9.30 9.50 9.70 9.70 9.70 Up is Bad 527 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2018/2019 10.18 9.90 10.00 10.00 10.00 10.00 10.10 10.20 10.20 10.30 10.50 10.30 10.30 10.30 10.27 10.18 10.18 Up is Bad 528 STF100 Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2019/2020 10.29 10.18 10.14 10.07 10.07 10.13 10.14 10.12 10.12 10.24 10.21 10.34 10.34 10.29 10.19 10.29 10.29 Up is Bad 529 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2014/2015 11.40 Up is Bad 530 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2015/2016 10.10 10.60 10.40 10.30 10.30 10.10 10.00 9.90 9.90 10.00 10.10 9.90 9.90 9.90 10.00 10.10 10.10 Up is Bad 531 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2016/2017 10.20 10.10 10.20 10.10 10.10 10.10 10.30 10.30 10.30 10.10 10.10 9.90 10.10 10.30 10.20 10.20 10.20 Up is Bad 532 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2017/2018 11.50 10.20 10.20 10.10 10.10 10.10 10.20 10.50 10.50 10.60 10.40 11.00 11.00 11.20 11.40 11.50 11.50 Up is Bad 533 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2018/2019 11.30 11.60 11.70 11.80 11.80 11.90 11.90 11.80 11.80 11.90 11.90 11.70 11.70 11.60 11.49 11.30 11.30 Up is Bad 534 STF100a Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2019/2020 11.56 11.18 11.12 11.05 11.05 11.11 11.14 11.13 11.13 11.28 11.27 11.45 11.45 11.46 11.42 11.56 11.56 Up is Bad 535 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2012/2013 6.50 Up is Bad 536 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2013/2014 6.50 Up is Bad 537 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2014/2015 7.80 Up is Bad 538 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2015/2016 5.70 6.40 6.30 6.30 6.30 6.20 6.10 6.00 6.00 5.70 5.60 5.50 5.50 5.40 5.50 5.70 5.70 Up is Bad 539 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2016/2017 7.30 6.20 6.50 6.60 6.60 6.70 6.90 7.10 7.10 7.20 7.40 7.40 7.60 7.60 7.50 7.30 7.30 Up is Bad 540 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2017/2018 7.10 7.00 6.90 6.80 6.80 6.80 6.80 7.00 7.00 7.00 6.60 6.90 6.90 7.10 7.10 7.10 7.10 Up is Bad 541 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2018/2019 7.72 7.30 7.20 7.00 7.00 6.90 7.10 7.30 7.30 7.40 7.60 7.50 7.50 7.50 7.67 7.72 7.72 Up is Bad 542 STF100b Average Sickness Days per FTE - (Rolling 12 Month) Monthly Financial Year 2019/2020 7.01 7.93 7.89 7.84 7.84 7.87 7.84 7.75 7.75 7.75 7.64 7.62 7.62 7.36 7.06 7.01 7.01 Up is Bad 543 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2014/2015 8.50 Up is Bad 544 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2015/2016 8.80 8.60 8.00 8.10 8.80 Up is Bad 545 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2016/2017 10.00 8.70 9.00 9.10 9.10 9.27 9.02 9.08 9.08 9.20 9.30 8.90 10.00 10.00 10.00 10.00 10.00 Up is Bad 546 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2017/2018 10.88 10.72 10.85 10.89 10.89 10.93 10.75 10.62 10.62 10.56 10.63 11.00 11.00 10.87 11.12 10.88 10.88 Up is Bad 547 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2018/2019 8.97 10.22 10.08 9.83 9.83 10.02 9.41 9.42 9.42 9.44 9.55 8.89 8.89 9.39 8.94 8.97 8.97 Up is Bad 548 STF107 Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2019/2020 9.12 9.28 9.60 9.88 9.88 9.52 9.47 9.54 9.54 9.33 9.17 8.97 8.97 0.00 0.00 9.12 9.12 Up is Bad 549 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2014/2015 7.00 Up is Bad 550 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2015/2016 7.00 6.80 6.10 6.30 7.00 Up is Bad 551 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2016/2017 7.60 6.90 7.30 7.40 7.40 7.51 7.23 7.13 7.13 7.10 7.20 6.90 7.60 7.70 7.40 7.60 7.60 Up is Bad 552 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2017/2018 7.55 8.08 8.09 8.23 8.23 8.17 7.88 7.73 7.73 7.47 7.48 7.79 7.79 7.72 7.99 7.55 7.55 Up is Bad 553 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2018/2019 7.82 7.59 7.29 6.84 6.84 7.09 7.34 7.46 7.46 7.73 7.89 7.71 7.71 8.03 7.73 7.82 7.82 Up is Bad 554 STF107a Voluntary Turnover (%) - (Rolling 12 Month) Monthly Financial Year 2019/2020 7.25 8.14 8.36 8.85 8.85 8.47 8.43 8.42 8.42 8.26 8.02 7.78 7.78 0.00 0.00 7.25 7.25 Up is Bad 555 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Good 556 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Good 557 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2018/2019 72.00 71.12 72.00 75.00 75.00 68.00 70.00 72.00 72.00 Up is Good 558 STF209 % of staff who would recommend the council as a good place to work Quarterly Financial Year 2019/2020 NC NC Up is Good 559 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Bad 560 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Bad 561 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2018/2019 9.00 8.92 10.00 7.00 7.00 11.00 9.00 9.00 9.00 Up is Bad 562 STF210 % of staff who would not recommend the council as a good place to work Quarterly Financial Year 2019/2020 NC NC Up is Bad 563 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Good 564 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Good 565 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2018/2019 32.00 30.70 32.00 37.00 37.00 30.00 33.00 32.00 32.00 Up is Good 566 STF211 % of staff who believe action will be taken following this survey Quarterly Financial Year 2019/2020 NC NC Up is Good 567 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2016/2017 NC NC NC NC NC Up is Bad 568 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2017/2018 NC NC NC NC NC Up is Bad 569 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2018/2019 28.00 30.09 28.00 24.00 24.00 30.00 29.00 28.00 28.00 Up is Bad 570 STF212 % of staff who do not believe action will be taken following this survey Quarterly Financial Year 2019/2020 NC NC Up is Bad 571 STF32 Voluntary Turnover (%) Monthly Financial Year 2014/2015 8.50 1.50 3.70 1.90 1.30 Up is Bad 572 STF32 Voluntary Turnover (%) Monthly Financial Year 2015/2016 8.80 0.70 0.30 0.50 1.50 0.50 2.30 0.50 3.40 0.70 0.40 0.90 2.00 0.70 0.50 0.70 1.90 Up is Bad 573 STF32 Voluntary Turnover (%) Monthly Financial Year 2016/2017 10.00 0.60 0.60 0.60 1.80 0.70 2.20 0.60 3.40 0.80 0.50 0.50 3.70 0.70 0.40 0.90 3.80 Up is Bad 574 STF32 Voluntary Turnover (%) Monthly Financial Year 2017/2018 11.74 1.43 0.70 0.76 2.95 0.72 2.27 0.67 2.20 0.73 0.64 1.09 3.84 0.57 0.66 0.59 3.99 Up is Bad 575 STF32 Voluntary Turnover (%) Monthly Financial Year 2018/2019 8.98 0.79 0.51 0.46 1.81 0.92 1.87 0.66 1.86 0.74 0.74 0.46 3.18 0.58 0.20 0.61 3.38 Up is Bad 576 STF32 Voluntary Turnover (%) Monthly Financial Year 2019/2020 9.12 0.87 0.83 0.76 2.46 0.55 1.89 0.75 3.20 0.51 0.59 0.72 1.83 0.82 0.40 0.37 1.60 Up is Bad 577 STF32a Voluntary Turnover (%) Monthly Financial Year 2014/2015 7.00 1.60 2.70 1.40 1.30 Up is Bad 578 STF32a Voluntary Turnover (%) Monthly Financial Year 2015/2016 7.00 0.70 0.20 0.50 1.30 0.70 0.80 0.60 2.10 0.70 0.40 0.40 1.50 0.80 0.50 0.80 2.00 Up is Bad 579 STF32a Voluntary Turnover (%) Monthly Financial Year 2016/2017 7.60 0.50 0.60 0.60 1.70 0.80 0.60 0.50 1.90 0.60 0.50 0.20 2.00 0.80 0.20 1.00 2.10 Up is Bad 580 STF32a Voluntary Turnover (%) Monthly Financial Year 2017/2018 7.81 0.43 0.81 0.82 2.07 0.74 0.59 0.67 2.39 0.39 0.59 0.72 2.20 0.70 0.48 0.61 2.07 Up is Bad 581 STF32a Voluntary Turnover (%) Monthly Financial Year 2018/2019 7.69 0.45 0.52 0.36 1.34 1.01 0.83 0.78 1.84 0.66 0.74 0.55 2.15 0.70 0.19 0.70 2.56 Up is Bad 582 STF32a Voluntary Turnover (%) Monthly Financial Year 2019/2020 7.25 0.54 0.74 0.86 2.16 0.63 0.82 0.77 2.23 0.50 0.50 0.62 1.63 0.61 0.34 0.26 1.23 Up is Bad 583 STF90 PDR Completion (%) - (Snapshot) Monthly Financial Year 2014/2015 58.00 Up is Good 584 STF90 PDR Completion (%) - (Snapshot) Monthly Financial Year 2015/2016 59.00 8.00 13.00 51.00 59.00 Up is Good 585 STF90 PDR Completion (%) - (Snapshot) Monthly Financial Year 2016/2017 75.90 8.00 36.90 46.00 60.00 74.00 75.90 75.90 Up is Good 586 STF90 PDR Completion (%) - (Snapshot) Monthly Financial Year 2017/2018 90.40 0.00 0.00 27.60 27.60 40.90 50.10 58.20 58.20 66.16 68.29 88.42 88.42 88.75 89.41 90.40 90.40 Up is Good 587 STF90 PDR Completion (%) - (Snapshot) Monthly Financial Year 2018/2019 86.34 36.70 36.70 71.61 77.77 77.77 79.90 82.36 82.26 82.26 81.91 85.64 86.34 86.34 Up is Good 588 STF90 PDR Completion (%) - (Snapshot) Monthly Financial Year 2019/2020 82.31 2.55 10.91 32.37 32.37 60.92 69.46 76.47 76.47 79.18 80.73 80.96 80.96 81.84 82.20 82.31 82.31 Up is Good 589 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2012/2013 29.00 Up is Good 590 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2013/2014 24.00 Up is Good 591 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Good 592 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Good 593 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2016/2017 25.65 29.00 NC 25.65 NC Up is Good 594 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2017/2018 26.87 28.41 NC 26.87 NC Up is Good 595 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2018/2019 28.95 25.68 NC 28.95 NC Up is Good 596 TAP11a % of Talkabout panel who agree that they can influence decisions in their local area Quarterly Financial Year 2019/2020 29.06 27.37 NC 29.06 NC Up is Good 597 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2012/2013 42.00 Up is Bad 598 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2013/2014 49.00 Up is Bad 599 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Bad 600 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Bad 601 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2016/2017 39.96 39.50 NC 39.96 NC Up is Bad 602 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2017/2018 40.94 37.22 NC 40.94 NC Up is Bad 603 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2018/2019 41.01 43.16 NC 41.01 NC Up is Bad 604 TAP11b % of Talkabout panel who disagree that they can influence decisions in their local area Quarterly Financial Year 2019/2020 37.93 39.30 NC 37.93 NC Up is Bad 605 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2012/2013 75.00 Up is Good 606 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2013/2014 86.00 Up is Good 607 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Good 608 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Good 609 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2016/2017 90.85 88.20 NC 90.85 NC Up is Good 610 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2017/2018 89.91 90.27 NC 89.91 NC Up is Good 611 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2018/2019 92.24 89.66 NC 92.24 NC Up is Good 612 TAP12a % of panel who state it is important that residents can influence decisions in their local area Quarterly Financial Year 2019/2020 90.59 91.58 NC 90.59 NC Up is Good 613 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2012/2013 25.00 Up is Bad 614 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2013/2014 14.00 Up is Bad 615 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2014/2015 NC Up is Bad 616 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2015/2016 NC Up is Bad 617 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2016/2017 7.36 10.50 NC 7.36 NC Up is Bad 618 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2017/2018 8.37 7.74 NC 8.37 NC Up is Bad 619 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2018/2019 6.21 8.02 NC 6.21 NC Up is Bad 620 TAP12b % of panel who state it is not important that residents can influence decisions in their local area Quarterly Financial Year 2019/2020 8.17 6.74 NC 8.17 NC Up is Bad 621 TAP36a % of the panel who speak positively about the council Quarterly Financial Year 2016/2017 NC Up is Good 622 TAP36a % of the panel who speak positively about the council Quarterly Financial Year 2017/2018 35.64 NC NC 35.64 NC Up is Good 623 TAP36a % of the panel who speak positively about the council Quarterly Financial Year 2018/2019 31.66 32.91 NC 31.66 NC Up is Good 624 TAP36a % of the panel who speak positively about the council Quarterly Financial Year 2019/2020 31.42 33.27 NC 31.42 NC Up is Good 625 TAP36b % of the panel who speak negatively about the council Quarterly Financial Year 2016/2017 NC Up is Bad 626 TAP36b % of the panel who speak negatively about the council Quarterly Financial Year 2017/2018 29.37 NC NC 29.37 NC Up is Bad 627 TAP36b % of the panel who speak negatively about the council Quarterly Financial Year 2018/2019 28.38 31.85 NC 28.38 NC Up is Bad 628 TAP36b % of the panel who speak negatively about the council Quarterly Financial Year 2019/2020 26.68 27.79 NC 26.68 NC Up is Bad 629 TOU01 Room Occupancy Monthly Financial Year 2010/2011 76.00 78.00 80.00 86.00 86.00 87.00 86.00 86.00 86.00 87.00 79.00 65.00 65.00 55.00 70.00 76.00 76.00 Up is Good 630 TOU01 Room Occupancy Monthly Financial Year 2011/2012 80.00 77.00 81.00 83.00 83.00 88.00 86.00 88.00 88.00 84.00 79.00 73.00 73.00 59.00 76.00 80.00 80.00 Up is Good 631 TOU01 Room Occupancy Monthly Financial Year 2012/2013 77.00 77.00 78.00 87.00 87.00 86.00 86.00 87.00 87.00 78.00 77.00 71.00 71.00 52.00 74.00 77.00 77.00 Up is Good 632 TOU01 Room Occupancy Monthly Financial Year 2013/2014 80.90 76.00 82.00 86.00 86.00 91.00 89.00 90.00 90.00 87.00 84.00 77.00 77.00 59.10 77.00 80.90 81.00 Up is Good 633 TOU01 Room Occupancy Monthly Financial Year 2014/2015 74.76 85.20 83.90 84.90 84.90 91.50 92.00 92.10 92.10 86.50 81.50 80.50 82.90 60.70 71.90 73.00 73.00 Up is Good 634 TOU01 Room Occupancy Monthly Financial Year 2015/2016 66.50 73.60 78.10 85.60 85.60 88.60 84.20 84.30 84.30 80.60 75.77 69.86 69.86 50.60 61.90 66.50 66.50 Up is Good 635 TOU01 Room Occupancy Monthly Financial Year 2016/2017 79.24 78.00 77.00 82.00 79.00 88.00 87.00 88.00 88.00 85.00 81.00 81.50 82.50 58.70 70.20 73.50 67.47 Up is Good 636 TOU01 Room Occupancy Monthly Financial Year 2017/2018 79.43 80.90 81.50 85.40 82.60 87.00 87.20 87.60 87.27 82.00 79.60 79.20 80.27 60.30 71.40 71.10 67.60 Up is Good 637 TOU01 Room Occupancy Monthly Financial Year 2018/2019 77.22 72.80 77.20 80.80 76.93 83.40 86.20 85.60 85.07 82.60 80.10 77.00 79.90 56.00 70.80 74.20 67.00 Up is Good 638 TOU01 Room Occupancy Monthly Financial Year 2019/2020 79.60 80.50 85.10 81.73 90.40 90.70 87.90 89.67 84.90 80.30 82.00 82.40 58.70 Up is Good 639 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2013/2014 NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC Up is Bad 640 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2014/2015 NC NC NC NC NC NC NC 8.00 8.00 10.00 4.00 7.00 21.00 17.00 55.00 85.00 157.00 Up is Bad 641 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2015/2016 351.00 71.00 16.00 19.00 106.00 38.00 59.00 22.00 119.00 20.00 16.00 21.00 57.00 40.00 16.00 13.00 69.00 Up is Bad 642 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2016/2017 556.00 37.00 44.00 61.00 142.00 37.00 20.00 36.00 93.00 31.00 31.00 52.00 114.00 81.00 59.00 67.00 207.00 Up is Bad 643 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2017/2018 938.00 82.00 118.00 121.00 321.00 76.00 50.00 93.00 219.00 90.00 65.00 53.00 208.00 72.00 60.00 58.00 190.00 Up is Bad 644 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2018/2019 1268.00 74.00 99.00 136.00 309.00 132.00 120.00 112.00 364.00 139.00 142.00 106.00 387.00 89.00 64.00 55.00 208.00 Up is Bad 645 WA104 Number of Complaints (All Stages) - Waste Services Monthly Financial Year 2019/2020 774.00 92.00 79.00 76.00 247.00 105.00 92.00 88.00 285.00 66.00 54.00 32.00 152.00 38.00 29.00 23.00 90.00 Up is Bad 646 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2016/2017 NC Up is Good 647 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2017/2018 NC Up is Good 648 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2018/2019 NC Up is Good 649 WEBC02 % of web chats engaged within service level (20 seconds) Monthly Financial Year 2019/2020 91.20 NC NC NC NC 82.10 90.50 95.10 89.20 91.90 87.40 90.70 90.00 94.60 93.40 95.30 94.40 Up is Good 650 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2012/2013 NC 1193.00 983.00 658.00 2834.00 609.00 650.00 787.00 2046.00 Neutral 651 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2013/2014 15629.00 792.00 657.00 960.00 2409.00 1745.00 1534.00 2480.00 5759.00 2338.00 1285.00 739.00 4362.00 988.00 611.00 1500.00 3099.00 Neutral 652 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2014/2015 16969.00 1038.00 886.00 1381.00 3305.00 2070.00 2153.00 2708.00 6931.00 1917.00 1077.00 659.00 3653.00 933.00 850.00 1297.00 3080.00 Neutral 653 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2015/2016 22425.00 781.00 868.00 1339.00 2988.00 1970.00 1914.00 2309.00 6193.00 2296.00 2170.00 1741.00 6207.00 2260.00 2104.00 2673.00 7037.00 Neutral 654 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2016/2017 27346.00 2104.00 2149.00 3073.00 7326.00 3963.00 3668.00 4771.00 12402.00 1822.00 1449.00 840.00 4111.00 1234.00 1025.00 1248.00 3507.00 Neutral 655 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2017/2018 14610.00 957.00 928.00 1250.00 3135.00 1299.00 1159.00 989.00 3447.00 1043.00 782.00 789.00 2614.00 1884.00 1514.00 2016.00 5414.00 Neutral 656 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2018/2019 15117.00 1653.00 1322.00 1371.00 4346.00 1226.00 1411.00 1023.00 3660.00 1071.00 994.00 1049.00 3114.00 1210.00 1317.00 1470.00 3997.00 Neutral 657 YCC026 Do it Online service requests (Data Unvalidated) Monthly Financial Year 2019/2020 9547.00 1168.00 1120.00 1250.00 3538.00 1250.00 914.00 936.00 3100.00 885.00 812.00 281.00 1978.00 304.00 302.00 325.00 931.00 Neutral 658 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2011/2012 5456.00 N/A N/A 713.00 713.00 576.00 567.00 585.00 1728.00 691.00 501.00 444.00 1636.00 432.00 387.00 560.00 1379.00 Neutral 659 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2012/2013 8923.00 524.00 466.00 763.00 1753.00 1051.00 964.00 1313.00 3328.00 1544.00 645.00 355.00 2544.00 401.00 381.00 516.00 1298.00 Neutral 660 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2013/2014 9303.00 568.00 500.00 674.00 1742.00 1007.00 900.00 1459.00 3366.00 1165.00 592.00 397.00 2154.00 557.00 437.00 1047.00 2041.00 Neutral 661 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2014/2015 8805.00 778.00 534.00 722.00 2034.00 970.00 1081.00 1344.00 3395.00 903.00 555.00 391.00 1849.00 517.00 404.00 606.00 1527.00 Neutral 662 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2015/2016 7244.00 427.00 446.00 650.00 1523.00 906.00 888.00 1077.00 2871.00 684.00 460.00 303.00 1447.00 405.00 441.00 557.00 1403.00 Neutral 663 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2016/2017 5200.00 398.00 441.00 586.00 1425.00 819.00 714.00 1126.00 2659.00 324.00 159.00 112.00 595.00 170.00 142.00 209.00 521.00 Neutral 664 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2017/2018 1742.00 165.00 90.00 152.00 407.00 187.00 0.00 139.00 326.00 186.00 148.00 108.00 442.00 224.00 170.00 173.00 567.00 Neutral 665 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2018/2019 1875.00 158.00 151.00 145.00 454.00 152.00 136.00 156.00 444.00 188.00 144.00 124.00 456.00 196.00 158.00 167.00 521.00 Neutral 666 YCC027 New user accounts created on Do it Online (Data Unvalidated) Monthly Financial Year 2019/2020 1389.00 136.00 123.00 135.00 394.00 141.00 120.00 126.00 387.00 112.00 81.00 63.00 256.00 90.00 127.00 135.00 352.00 Neutral 667 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2013/2014 00:00:47 00:01:09 00:00:54 00:00:41 00:00:26 Neutral 668 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2014/2015 00:00:57 00:00:42 00:00:25 00:00:45 00:00:37 00:01:13 00:01:19 00:03:36 00:01:54 00:01:58 00:01:01 00:00:09 00:01:04 00:00:10 00:00:15 00:00:36 00:00:21 Neutral 669 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2015/2016 00:00:23 00:00:49 00:00:50 00:00:33 00:00:44 00:00:45 00:00:11 00:00:08 00:00:21 00:00:11 00:00:09 00:00:07 00:00:09 00:00:10 00:00:10 00:00:18 00:00:12 Neutral 670 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2016/2017 00:00:09 00:00:10 00:00:07 00:00:06 00:00:08 00:00:06 00:00:13 00:00:09 00:00:09 00:00:06 00:00:05 00:00:07 00:00:06 00:00:11 00:00:10 00:00:21 00:00:14 Neutral 671 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2017/2018 00:00:11 00:00:14 00:00:14 00:00:10 00:00:10 00:00:07 00:00:09 00:00:08 00:00:08 00:00:10 00:00:10 00:00:08 00:00:09 00:00:11 00:00:11 00:00:24 00:00:15 Neutral 672 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2018/2019 00:00:21 00:00:39 00:00:18 00:00:25 00:00:27 00:00:16 00:00:18 00:00:12 00:00:15 00:00:29 00:00:22 00:00:10 00:00:22 00:00:21 00:00:22 00:00:16 00:00:19 Neutral 673 YCC057 YCC Average Speed of answer - Operators Weekly Financial Year 2019/2020 00:00:21 00:00:24 00:00:39 00:00:35 00:00:33 00:00:32 00:00:13 00:00:17 00:00:21 00:00:09 00:00:16 00:00:12 00:00:12 00:00:17 00:00:11 00:00:27 00:00:19 Neutral 674 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2013/2014 42.50 26.50 32.90 51.60 64.30 Up is Good 675 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2014/2015 47.60 51.80 66.80 51.40 56.30 40.60 37.30 13.60 29.60 33.10 42.30 72.30 47.70 72.20 66.10 45.10 59.70 Up is Good 676 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2015/2016 64.90 35.40 43.50 59.60 45.00 51.30 75.20 78.30 68.12 71.00 76.88 83.90 76.99 79.00 82.90 64.90 75.40 Up is Good 677 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2016/2017 75.70 73.50 79.20 74.80 75.70 72.40 65.70 68.10 68.60 77.90 84.40 84.70 82.00 76.50 87.60 72.60 78.20 Up is Good 678 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2017/2018 79.10 77.90 66.40 73.70 72.67 80.50 81.30 83.00 81.60 80.40 84.60 89.60 84.90 85.10 85.00 68.70 78.80 Up is Good 679 YCC117 YCC % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2018/2019 64.30 81.20 Up is Good 680 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2013/2014 76.40 64.60 71.50 82.50 90.00 Up is Good 681 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2014/2015 79.50 84.60 91.50 82.70 86.10 75.20 72.40 51.50 65.60 72.00 77.90 92.70 80.10 94.30 91.30 81.60 88.40 Up is Good 682 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2015/2016 90.80 74.30 83.10 90.20 81.60 88.00 94.00 95.60 92.51 94.00 96.07 97.60 95.80 96.40 97.80 92.00 95.30 Up is Good 683 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2016/2017 96.00 95.90 96.20 94.80 95.60 95.90 92.90 94.80 94.50 96.30 98.00 97.90 97.30 97.00 98.40 96.10 97.10 Up is Good 684 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2017/2018 97.10 97.30 92.50 95.50 94.90 97.40 97.90 98.10 97.80 97.50 98.10 99.00 98.20 98.80 98.30 95.00 97.20 Up is Good 685 YCC118 YCC % Calls Answered - TOTAL Weekly Financial Year 2018/2019 92.80 96.90 Up is Good 686 YCC178 YCC & Benefits % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2014/2015 45.30 Up is Good 687 YCC178 YCC & Benefits % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2015/2016 65.70 36.20 46.40 60.60 46.50 53.90 75.90 79.50 69.50 71.00 77.60 83.50 77.20 78.60 83.20 65.90 75.70 Up is Good 688 YCC178 YCC & Benefits % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2016/2017 74.90 74.20 80.20 75.40 76.50 72.80 64.60 66.30 67.70 75.80 82.60 83.20 80.20 75.60 85.90 70.80 76.70 Up is Good 689 YCC178 YCC & Benefits % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2017/2018 78.30 77.50 65.30 73.50 72.10 80.10 81.20 82.50 81.30 80.10 82.80 88.30 83.70 84.00 83.90 68.20 78.00 Up is Good 690 YCC178 YCC & Benefits % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2018/2019 72.60 63.00 79.70 71.50 71.20 73.80 79.40 79.70 77.50 64.80 70.40 83.50 71.30 69.20 66.50 72.80 69.70 Up is Good 691 YCC178 YCC & Benefits % Calls answered in 20 seconds - TOTAL Weekly Financial Year 2019/2020 69.60 62.10 54.40 67.50 61.00 64.30 68.10 64.00 65.40 75.20 70.70 85.50 76.50 75.70 78.80 72.50 75.50 Up is Good 692 YCC179 YCC & Benefits % Calls Answered - TOTAL Weekly Financial Year 2014/2015 77.90 Up is Good 693 YCC179 YCC & Benefits % Calls Answered - TOTAL Weekly Financial Year 2015/2016 90.80 74.40 83.80 89.80 81.80 88.50 94.20 96.10 92.90 94.00 96.10 97.10 95.70 96.00 97.60 92.30 95.30 Up is Good 694 YCC179 YCC & Benefits % Calls Answered - TOTAL Weekly Financial Year 2016/2017 95.60 96.00 96.50 95.10 95.80 96.00 92.40 93.90 94.00 95.20 97.50 97.50 96.60 96.60 98.00 95.30 96.50 Up is Good 695 YCC179 YCC & Benefits % Calls Answered - TOTAL Weekly Financial Year 2017/2018 96.80 97.00 92.10 95.50 94.66 97.30 97.80 97.90 97.70 97.40 97.60 98.80 97.90 98.50 98.10 95.80 97.40 Up is Good 696 YCC179 YCC & Benefits % Calls Answered - TOTAL Weekly Financial Year 2018/2019 95.20 92.50 96.60 96.00 94.80 96.00 97.10 97.40 96.80 94.00 94.50 97.30 95.00 94.30 93.10 94.70 94.10 Up is Good 697 YCC179 YCC & Benefits % Calls Answered - TOTAL Weekly Financial Year 2019/2020 93.60 92.50 90.80 94.00 92.30 94.40 95.10 89.40 92.90 90.60 91.10 98.10 92.90 96.40 96.80 96.00 96.40 Up is Good 698 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2017/2018 1909.00 3.00 372.00 891.00 646.00 Up is Good 699 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2018/2019 2386.00 113.00 88.00 74.00 275.00 49.00 98.00 209.00 356.00 309.00 386.00 303.00 998.00 349.00 278.00 130.00 757.00 Up is Good 700 YCC226 STREET LIGHTING - Number of issues reported online (Digital channel only) Monthly Financial Year 2019/2020 1839.00 79.00 52.00 55.00 186.00 54.00 87.00 105.00 246.00 209.00 255.00 162.00 626.00 429.00 257.00 95.00 781.00 Up is Good 701 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2017/2018 1387.00 4.00 337.00 463.00 583.00 Neutral 702 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2018/2019 1943.00 150.00 122.00 133.00 405.00 181.00 159.00 141.00 481.00 148.00 138.00 135.00 421.00 214.00 177.00 245.00 636.00 Neutral 703 YCC227 STREET CLEANING - Number of issues reported Monthly Financial Year 2019/2020 2578.00 182.00 193.00 180.00 555.00 251.00 213.00 215.00 679.00 219.00 166.00 211.00 596.00 315.00 234.00 199.00 748.00 Neutral 704 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2017/2018 69.00 100.00 69.10 84.60 79.40 Up is Good 705 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2018/2019 73.80 65.70 48.40 60.70 57.80 53.30 54.40 80.40 66.90 81.30 86.50 78.90 82.50 87.00 73.50 54.90 74.50 Up is Good 706 YCC228 STREET LIGHTING - % of issues reported online (Digital channel only) Monthly Financial Year 2019/2020 63.50 59.00 47.70 52.40 53.40 48.60 58.40 59.30 56.30 64.70 69.10 45.40 59.70 76.50 77.20 56.20 73.50 Up is Good