PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2011/20122011-04-012012-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2012/20132012-04-012013-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Apr2013-04-012013-04-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Q12013-04-012013-06-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/20142013-04-012014-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_May2013-05-012013-05-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Jun2013-06-012013-06-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Jul2013-07-012013-07-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Q22013-07-012013-09-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Aug2013-08-012013-08-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Sep2013-09-012013-09-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Oct2013-10-012013-10-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Q32013-10-012013-12-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Nov2013-11-012013-11-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Dec2013-12-012013-12-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Jan2014-01-012014-01-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Q42014-01-012014-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Feb2014-02-012014-02-28Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2013/2014_Mar2014-03-012014-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Apr2014-04-012014-04-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Q12014-04-012014-06-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/20152014-04-012015-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_May2014-05-012014-05-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Jun2014-06-012014-06-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Jul2014-07-012014-07-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Q22014-07-012014-09-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Aug2014-08-012014-08-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Sep2014-09-012014-09-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Oct2014-10-012014-10-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Q32014-10-012014-12-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Nov2014-11-012014-11-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Dec2014-12-012014-12-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Jan2015-01-012015-01-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Q42015-01-012015-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Feb2015-02-012015-02-28Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2014/2015_Mar2015-03-012015-03-31Monthly PP11% certificate applications dealt with within 5 days of receiptNCPercentage2015/20162015-04-012016-03-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2016/2017_Apr2016-04-012016-04-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2016/2017_Q12016-04-012016-06-30Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2016/2017_May2016-05-012016-05-31Monthly PP11% certificate applications dealt with within 5 days of receipt100.00 %Percentage2016/2017_Jun2016-06-012016-06-30Monthly