ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)NCPercentage2016/20172016-04-012017-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)NCPercentage2017/20182017-04-012018-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)NCPercentage2017/2018_Q42018-01-012018-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)27.24 %Percentage2018/20192018-04-012019-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)27.09 %Percentage2018/2019_Q12018-04-012018-06-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)20.30 %Percentage2018/2019_Apr2018-04-012018-04-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)26.40 %Percentage2018/2019_May2018-05-012018-05-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)31.73 %Percentage2018/2019_Jun2018-06-012018-06-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)29.76 %Percentage2018/2019_Jul2018-07-012018-07-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)28.02 %Percentage2018/2019_Q22018-07-012018-09-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)25.41 %Percentage2018/2019_Aug2018-08-012018-08-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)28.74 %Percentage2018/2019_Sep2018-09-012018-09-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)30.29 %Percentage2018/2019_Q32018-10-012018-12-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)25.23 %Percentage2018/2019_Oct2018-10-012018-10-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)28.20 %Percentage2018/2019_Nov2018-11-012018-11-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)36.78 %Percentage2018/2019_Dec2018-12-012018-12-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)23.62 %Percentage2018/2019_Q42019-01-012019-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)28.91 %Percentage2018/2019_Jan2019-01-012019-01-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)20.61 %Percentage2018/2019_Feb2019-02-012019-02-28Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)19.54 %Percentage2018/2019_Mar2019-03-012019-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)22.91 %Percentage2019/2020_Apr2019-04-012019-04-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)25.86 %Percentage2019/20202019-04-012020-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)22.04 %Percentage2019/2020_Q12019-04-012019-06-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)22.62 %Percentage2019/2020_May2019-05-012019-05-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)20.28 %Percentage2019/2020_Jun2019-06-012019-06-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)20.15 %Percentage2019/2020_Jul2019-07-012019-07-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)23.11 %Percentage2019/2020_Q22019-07-012019-09-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)22.50 %Percentage2019/2020_Aug2019-08-012019-08-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)26.88 %Percentage2019/2020_Sep2019-09-012019-09-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)29.98 %Percentage2019/2020_Q32019-10-012019-12-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)24.79 %Percentage2019/2020_Oct2019-10-012019-10-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)33.53 %Percentage2019/2020_Nov2019-11-012019-11-30Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)30.19 %Percentage2019/2020_Dec2019-12-012019-12-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)31.61 %Percentage2019/2020_Jan2020-01-012020-01-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)29.08 %Percentage2019/2020_Q42020-01-012020-03-31Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)22.19 %Percentage2019/2020_Feb2020-02-012020-02-29Monthly ASC01b% of initial calls to adult social care that are resolved with information/advice/guidance (IAG)32.34 %Percentage2019/2020_Mar2020-03-012020-03-31Monthly