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STREET CLEANING - Number of issues reported
Crime and Community Safety | Environment | Transparency
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Transparency
Street Lighting - Number of issues reported online (Oracle CRM)
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YCC & Benefits % Calls Answered - TOTAL
Transparency
YCC & Benefits % Calls Answered - TOTAL
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YCC & Benefits % Calls answered in 20 seconds - TOTAL
Transparency
YCC & Benefits % Calls answered in 20 seconds - TOTAL
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Benefits % calls answered in 20 seconds - TOTAL
Business and Economy
Benefits % calls answered in 20 seconds - TOTAL
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YCC Average Speed of answer - Operators
Transparency
YCC Average Speed of answer - Operators
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% of web chats engaged within service level (20 seconds)
Transparency
% of web chats engaged within service level (20 seconds)
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Tonnage commingled - All CYC Vehicles (Weekly Average)
Environment | Pollution | The YCEO
Tonnage commingled - All CYC Vehicles (Weekly Average)
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% waste recycled - All CYC Vehicles
Environment | Pollution | The YCEO
% waste recycled - All CYC Vehicles
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Tonnage commingled - All CYC Vehicles
Environment | Pollution | The YCEO
Tonnage commingled - All CYC Vehicles
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Tonnage composted (green) - All CYC Vehicles
Environment | Pollution | The YCEO
Tonnage composted (green) - All CYC Vehicles
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Tonnage recycled - All CYC Vehicles
Environment | Pollution | The YCEO
Tonnage recycled - All CYC Vehicles
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Tonnage land filled (inc commercial) - All CYC Vehicles
Environment | Pollution | The YCEO
Tonnage land filled (inc commercial) - All CYC Vehicles
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Number of Complaints (Stage 3) - Waste Services
Environment | Pollution | The YCEO
Number of Complaints (Stage 3) - Waste Services
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Number of Complaints (Stage 2) - Waste Services
Environment | Pollution | The YCEO
Number of Complaints (Stage 2) - Waste Services
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Number of Complaints (Stage 1) - Waste Services
Environment | Pollution | The YCEO
Number of Complaints (Stage 1) - Waste Services
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Number of Complaints (All Stages) - Waste Services
Crime and Community Safety | Transparency
Number of Complaints (All Stages) - Waste Services
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% of tenants satisfied with the overall service provided by their landlord
Housing
% of tenants satisfied with the overall service provided by their landlord
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% of tenants who say car parking is a minor problem in their neighbourhood
Transport
% of tenants who say car parking is a minor problem in their neighbourhood
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% of tenants who say car parking is not a problem in their neighbourhood
Consultation | Housing | Transport
% of tenants who say car parking is not a problem in their neighbourhood
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% of tenants dissatisfied with the way their landlord deals with repairs and...
Consultation | Housing
% of tenants dissatisfied with the way their landlord deals with repairs and maintenance generally
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% of tenants satisfied with the way their landlord deals with repairs and...
Consultation | Housing
% of tenants satisfied with the way their landlord deals with repairs and maintenance generally
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Number of Troubled Families On-Programme (New for 2016/17)
Young People
Number of Troubled Families On-Programme (New for 2016/17)
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% of the panel who speak negatively about the council
Consultation | Transparency
% of the panel who speak negatively about the council
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% of the panel who speak positively about the council
Consultation | Transparency
% of the panel who speak positively about the council